Intercom, Inc.

NOVEMBER 30, 2021

Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Then, your team can proactively deliver relevant help articles via an outbound message at key moments when customers appear to be struggling, like when they’re stuck on your shipping page.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

SEPTEMBER 8, 2021

According to a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , 59% of support leaders and decision makers find a lack of proactive support to be a barrier to conversational support at scale. Outbound Messages.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

AUGUST 17, 2021

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. 59% of support leaders and decision makers find a lack of proactive support is a barrier to conversational support at scale”.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 62

Research Software User Testing Outbound Marketing 62

eG Innovations

AUGUST 24, 2021

There are plenty of case studies covering specific industries on our case study page. Additionally, eG Innovations maintains local offices and staff in all our SaaS regions to ensure that we can provide consultancy, training, and support within region and onsite, if necessary. Yes, eG Enterprise has multi-tenancy support.

Reporting Tools 52

Reporting Tools Enterprise Data Visualization Government 52

Intercom, Inc.

NOVEMBER 20, 2018

Offering free access to some of these early contacts in return for social proof (case studies/ testimonials/ logos) is a useful way to get people using the product so future development decisions can be based on observed data rather than hypotheses. Once in place, you need to embark on a lead generation initiative to fill the pipeline.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Gainsight

JANUARY 18, 2021

He believes his job entails everything outbound through product marketing into the field organization. His actual area of study was in economics and statistics—a true data nerd at heart. He started in investment banking and later found himself in management consulting at Boston Consulting Group (BCG).

Technical Review 52

Technical Review Research Software User Testing Product Research 52