Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. But they’re facing big barriers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Productside

APRIL 9, 2025

His insights are grounded in decades of hands-on leadership across engineering, business development, and product strategyand his take on innovation is both practical and bold. Joeri emphasizes that data and intuition are not oppositestheyre collaborators. Data + context = better decisions. Intuition isnt the enemy of analytics.

Data Visualization 177

Data Visualization Customer Feedback Product Research Analytic Tools 177

Productside

MARCH 4, 2025

In this episode of Productside Stories, Neha Bansal , Head of Product at Meta Ads Manager Reporting, joins Nicole Tieche to discuss her career, the high-speed role of AI in advertising, and how PMs can stay ahead of industry shifts. Stepping into product leadership means balancing strategic vision, customer focus, and emerging tech.

Data Visualization 177

Data Visualization Leadership Advertising Reporting Tools 177

Product Innovation Educators

DECEMBER 16, 2024

Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Productside

APRIL 2, 2025

90% of executives say they prefer visual storytelling over dense reports. Its a technique borrowed from the world of film and designbut it might just be the most underrated tool in a product managers toolbox. Customers dont care about data structures. Execs dont care about architecture diagrams. They care about impact.

Data Visualization 177

Data Visualization User Testing Product Research Product Manager 177

Product Talk

DECEMBER 18, 2024

This definition is a mouthful, so I like to visualize it. I’m going to walk through this visual quickly, and then Cecilie and I are going to dive into this in more depth. Using the Opportunity Solution Tree to Guide Discovery The visual at the center of this is called an opportunity solution tree. It’s that simple.

Product Research 238

Product Research Research Software Analytic Tools Feedback Software 238

UX Planet

JANUARY 10, 2025

If youre looking for AI tools that will help you make your work more efficient, you come to the right place. This collection of AI tools will be very helpful for all product designers. Its also good at analyzing complex documents (like multi-page PDF reports) and extracting specific data fromthem.

Data Visualization 98

Data Visualization Reporting Tools ChatGPT UX 98

The Product Manager Coach Blog

JANUARY 14, 2025

Pro Tip: Pair your quick wins with data. A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. Advanced Tactics: Stakeholder Mapping: Use tools like the Stakeholder Alignment Blueprint (available on jonihoadley.com) to identify key goals and concerns. Click here to download.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Intercom, Inc.

MARCH 18, 2021

Or rather, two – conversation topics and custom reports. Well, my panel today are no strangers to asking that same question in conversations they have with each other, as they have been instrumental in our recent release of custom reports and conversation topics. Opening new possibilities with custom reports. Thomas: Awesome.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Product Innovation Educators

MARCH 3, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Melissa Perri

JANUARY 4, 2020

2019: "Duh, of course I want my people talking to customers. They started to see the value. -- 2011: "Product reports to the VP of Engineering." 2019: "Product reports to the CPO." 2019: "Do we have data to prove that is the right way to go?" What are your predictions? It is too risky. We will get sued.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

Lenny Rachitsky

JANUARY 7, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now This post will transform how you build products, come up with new ideas, and operate as a PM. Colin Matthews was a longtime PM and now teaches my favorite AI prototyping course: AI Prototyping for Product Managers.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Productside

JANUARY 21, 2025

Key topic #2 The Role of AI in Personalized Pricing Learn how AI tools can help you optimize pricing strategies without massive data sets. Key topic #3 B2B vs. B2C pricing strategies Explore what product managers in both sectors can learn from each other. Why Listen to This Episode? Start driving impact.

Data Visualization 177

Data Visualization B2C B2B Customer Experience 177

UX Planet

JANUARY 22, 2025

Established customer relationships and financial product stickiness (customers typically avoid switching to other finance service) lead to high retention rates. high-value customers or frequent purchasers), you can reveal actionable insights about this group of customers. Tracking retention in Google Analytics. New course alert!

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. We used Teachable as our course platform, Slack for our community, Zoom for our live sessions, Google Calendar to send out course invites, Miro for collaboration, and Mailchimp to send out course emails.

Feedback Software 163

Feedback Software Product Research Customer Experience User Testing 163

Productside

MARCH 3, 2025

In our latest Productside webinar, Becoming an Effective Product Management Leader , Principal Consultants Roger Snyder and Kenny Kranseler delivered a no-nonsense roadmap for new leaders who want to nail their first 90 days (and beyond) and get the tools on how to become a product management leadereffectively. Show them the data they lack.

Product Research 177

Product Research Feedback Software Product Manager Product Management 177

Product Talk

MARCH 1, 2023

If you want help building your outcome mindset, check out our Defining Outcomes course. Interview snapshots are a way to visually synthesize what you are learning from each interview. We wanted to better understand who was adopting which visuals and how they were integrated into their day-to-day work. of respondents).

Product Research 264

Product Research Data Visualization Customer Feedback Weak Development Team 264

UX Planet

DECEMBER 6, 2024

Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. These advancements are revolutionizing how designers approach their work, making UX more data-driven, efficient, and user-focused than everbefore.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

APRIL 30, 2025

Of course, none of this will work if you dont have the customer reviews to back it up. In fact, 72% of consumers say they only engage with personalized messaging, such as recommendations, messages, and visuals tailored to their behavior. Review your app analytics to identify underused features. Nike is the best example here.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Lenny Rachitsky

JANUARY 14, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now I talk a lot on my podcast and in this newsletter about the correlation between successful companies and an obsession with velocity. Her background is in developer tools and distributed systems. See the example in the template.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Userpilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. Wondering what type of tools you should have in your stack? TL;DR SaaS tools are applications that users can access through an internet connection. There are different types of SaaS tools for different purposes. ProductPlan is the best tool for road mapping.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Productside

MARCH 18, 2025

Welcome to Product PickEm 2025 , where the best emerging product tool startups go head-to-head in a bracket-style competition, and YOU decide which ones rise to the top via our LinkedIn polls on the Productside page. Each round, the lowest-scoring tools get eliminated, and the best move forward. Forget the hype. Four winners.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Roman Pichler

JANUARY 20, 2025

Listen to the audio version of this article: [link] A Product Strategy System The product strategy system in Figure 1 consists of four main parts: people, processes, principles, and tools. Are the right tools applied? Next, collect the relevant data. Are they properly empowered and adequately qualified? If so, what are they?

Systems Review 168

Systems Review Product Strategy Strategy Product Research 168

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. Here’s an inside look at how we’ve implemented personalized, automated customer service at Intercom, and ideas about how to successfully implement automation as part of your own support offerings in the future. What is automated customer service? Why automate your customer service?

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Userpilot

AUGUST 19, 2024

The key is to monitor all the data and optimize your strategy at each step. That’s where product launch analytics step into the picture. In this article, we’ll dig deeper into key metrics and tools to help you get started with product launch analytics. Book a demo to see it in action.

Data Visualization 103

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 103

Productside

MARCH 12, 2025

For our next installment of our Women in Product Management Series, I interviewedNeha Bansal, Head of Product, Ads Manager Reporting at Meta about AI in product management and how it’s reshaping advertising. A Journey Rooted in Curiosity and Customer Obsession Neha Bansals path into product management started not in tech, but in data.

Product Manager 177

Product Manager Product Management Advertising Data Visualization 177

The Product Guy

APRIL 21, 2019

There is one key tool used by successful customer-centric businesses that most product managers disregard. From a product manager’s perspective, it’s important to focus on product-centricity, which means having a product or service that responds to customer needs and then getting as many customers as possible who have these needs.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

UX Planet

OCTOBER 28, 2024

This stage involves gathering qualitative and quantitative data to understand the target users, their needs, behaviors, and pain points. Analyze quantitative data : Use quantitative methods such as surveys to collect data so you can rely on it during ideation. Research Research is the foundation of the product design process.

User Testing 105

User Testing Product Research Data Visualization Research Software 105

UX Planet

MARCH 15, 2025

In just six months, I transitioned from being a complete beginner to confidently speaking at conferences, sharing insights about AI and its impact on business and design. I found myself overwhelmed by complex machine learning algorithms, data modeling, and coding. Thats when I decided to adopt a business-oriented learning approach.

Data Visualization 108

Data Visualization Artificial Inteligence Customer Feedback Technical Review 108

Product Talk

OCTOBER 23, 2024

It is not expected (nor is it the norm) for the other designers on the team to report to the design lead nor for the other engineers on the team to report to the engineering lead. They are responsible for deciding what to build (with appropriate input from the rest of the team, of course). They lead product discovery.

Technical Review 236

Technical Review Engineering Product Research Reporting Tools 236

UX Planet

OCTOBER 24, 2024

Business Model Canvas (BMC) BMC is a tool used to map out key elements of a business model in a single page. It visualizes how the business operates and creates value. Value propositions : The products or services that create value for each customer segment. Business Model Canvas by Strategyzer.

User Testing 105

User Testing Data Visualization Product Research Research Software 105

Product Innovation Educators

JULY 22, 2024

The Two-Hour Design Sprint: A Crash Course So, what exactly is a two-hour design sprint? Example: Imagine you’re designing a new dashboard for a fintech app. Example: For our dashboard, we might ask, “How might we create a dashboard that helps analysts quickly spot trends and take action?”

User Testing 301

User Testing Data Visualization Research Software Feedback Software 301

UX Planet

FEBRUARY 5, 2025

In the bustling and competitive online beauty scene, Rumi Cosmetiques was struggling with a user experience that felt more like an obstacle course than a seamless shopping spree. Moreover, the product pages were shrouded in ambiguity, not providing the clarity and insightful descriptions necessary for coaxing a credit card out of hibernation.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 234

Research Software Feedback Software Analytic Tools Customer Communications 234

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions. Challenge #2: Agents are wasting time jumping between tools.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. And I like to use opportunity solution trees to visualize our work to help us stay aligned on what we think we know. Everything we do in discovery is in service of that. Too many generative AI tools miss this point.

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Generative AI Product Research Feedback Software Analytic Tools 321

UX Planet

FEBRUARY 6, 2025

Todays Fintech disruptors and neobanks are igniting our brains reward centers with flashy visuals, gamified challenges and social interactivity that practically beg us to keep coming back for more. It ultimately changes how we think about financial services. Today, clients expect more than a basic straightforward financial service.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80