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13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

Of course, for product teams, we have to ship something, and so we’re going to also explore solutions. We might not be talking about OKRs and jobs to be done, which is silly, because of course we still are. The first strategy is we can let people opt in to customer interviews while they’re using our product or service.

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The Do’s & Don’ts When Embedding Analytics Into Your Applications

Reveal

Reveal Embedded Analytics. By integrating an embedded analytics solution into your own software, SaaS, Angular application , or other apps, you can greatly improve your existing product’s value proposition. . Here, we’re going to cover all of the do’s and don’ts when embedding analytics into your applications. .

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Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking.

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Give your customers best practices, not just FAQs

Intercom, Inc.

Of course, customers are busy. Embed a how-to video within your doc for a speedier lesson. Take time to review your customers’ messages to see how they talk about their problems and which keywords they use. At Intercom, everyone gets a look in – from the product team, to our engineers, and of course, our customers.

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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Create comprehensive self-service resources to enable users to solve problems independently. Use predictive analytics to identify and proactively address potential churn risks.

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20+ Best SaaS Tools To Scale Your Business

Userpilot

Google Analytics is the best web analytics software. These tools offer features like onboarding checklists , in-app messages, and product tours among others, for converting and retaining users. You can also create custom dashboards using metrics of your choice. Userpilot’s analytics dashboards.