Userpilot

APRIL 6, 2023

Measuring customer satisfaction after the onboarding process to gain valuable insights, remove any source of friction, and improve product adoption in the process. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Adding a bug report widget with Userpilot.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Intercom, Inc.

MARCH 6, 2018

We share feedback with each other all the time, not just for bi-annual or annual reviews. Anyone who worked on the project should be in the room – designers, engineers, product managers. Lots of things happen in the course of a project and they’re not all related to how teams or groups work together. Get consensus.

Embedded Analytics 213

Embedded Analytics Feedback Software Product Research Feedback Loop 213

BrainMates

MAY 28, 2019

After hearing Rich Mironov talk about the slippery slope of sales-led companies , they decided to learn about Product Management. Immediately after the course, the company invested in six months of organisational product coaching with myself, Brainmates’ New Zealand Product Coach , to help embed the new product mindset.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The product team has defined the goals and metrics for this new feature and will have a view of what event tracking is needed to measure those metrics. Start by putting analytics front and center.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

Research Software 92

Research Software Feedback Software Analytic Tools User Testing 92

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Bug fixes requests. Feature updates and enhancements.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

APRIL 25, 2022

Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Why should product managers use friction logs? Identify and fix bugs in the product.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

Userpilot

NOVEMBER 22, 2022

With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. There are three main benefits to investing in customer education: it improves product adoption , drives customer success, and reduces customer churn. 6 effective ways to educate customers.

Education 86

Education User Testing Customer Feedback Customer Experience 86

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Mind the Product

MAY 9, 2019

We’re a small but growing team, and our start-up mentality gives us a great deal of freedom to experiment and develop our processes as the marketing function matures within the business. All product managers love a good test. Embed Yourself in the Team. Test Everything. This way we see continuous improvement.

Product Research 150

Product Research User Testing Weak Development Team Embedded Analytics 150

The Product Coalition

FEBRUARY 5, 2021

And it has nothing to do with product management Well, not no-one. There are a few people in the product world who talk about the importance of coaching for product leaders. Of course you need to have the foundations of product management under your belt in order to guide your team towards success.

Data Visualization 141

Data Visualization Reporting Tools Embedded Analytics Feedback Software 141

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 15, 2023

With Userpilot , you can build custom product tours with various UI patterns , gather user feedback directly by launching in-app microsurveys, and track user behavior with powerful analytics capabilities. What is a product tour? Done right, product tours can become a pivotal part of any user onboarding process.

Feedback Software 85

Feedback Software Analytic Tools Onboarding KPIs User Testing 85

Userpilot

DECEMBER 6, 2022

Reverse trials: Combining aspects of the above, a reverse trial provides customers with a time-boxed free trial – including access to paid capabilities – which reverts to a freemium product after the free trial ends. There are a huge variety of product trials available. What is the product onboarding process?

Feedback Software 94

Feedback Software Analytic Tools Customer Feedback Customer Experience 94

Mind the Product

DECEMBER 7, 2016

In my role as Head of Product at Comic Relief I currently have one overarching goal: to embed Product as a way of working. This is in order for Product to provide value to the organisation and it is underpinned by developing a high-performing team. Cue epiphany; my team are my product! Our current reality.

Product Research 70

Product Research User Testing Development Product Management 70

BrainMates

JULY 23, 2019

Arcadier , an e-commerce SaaS marketplace builder based in Singapore, originally came to a Brainmates Product Management course in Singapore, before engaging us for further specialised workplace training. We spoke with Chief Technology Officer, Paul Cascun to talk about how in-house Product Management training changed the game.

Fractional CTO 40

Fractional CTO CTO Embedded Analytics Reporting Tools 40

Usersnap

NOVEMBER 10, 2023

Limitations of relying on PowerPoint During my early days in Product Management , I was introduced to PowerPoint for building roadmaps. Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided. This adds credibility.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Mind the Product

MARCH 7, 2019

While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM. Below are some of our learnings, as well as approaches and practices that product managers can look at as they start thinking about the integration of their SaaS software.

Reporting Tools 147

Reporting Tools Data Visualization Customer Experience User Testing 147

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features. Self-help resource center : An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Usersnap

DECEMBER 14, 2021

In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself. This is SaaS, and it’s understood that products are always changing. Most customers will excuse bugs and technical problems. Source: Asana.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

FEBRUARY 26, 2024

Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc. Userpilot gives you an eagle-eye view of the customer experience through user analytics, trend/funnel reports, and feedback collection through different types of surveys.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. GainsightPX is one of the most prominent product experience platforms in the market. GainsightPX offers 37 templates for creating your dashboard.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

Analytic Tools 157

Analytic Tools Data Visualization Feedback Software Research Software 157

Userpilot

OCTOBER 15, 2020

Once you’ve decided who your users are, how you’re going to segment them, and which milestones they need to hit at every stage of their user journey – you need to implement the right in-app experiences to achieve each of your Product Adoption Strategy goals. We’ll sort them by the goals, of course. But hey, don’t. It won’t work.

Onboarding KPIs 71

Onboarding KPIs Strategy Customer Experience User Testing 71

Userpilot

SEPTEMBER 22, 2023

TL;DR Chameleon is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Analytics are not advanced: Chameleon doesn’t pose of robust analytics features like Userpilot does. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. GainsightPX is one of the most prominent product experience platforms in the market. It lacks predictive analytics features too.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

TL;DR UserGuiding is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Microsurveys for collecting customer experience feedback or building user persona for product personalization. Operating system.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

BrainMates

SEPTEMBER 23, 2020

Up until now, Product Leaders have had to rely on the approaches and frameworks designed specifically for Product Managers or use generic leadership practices which don’t necessarily cover the unique leadership challenges Product Leaders experience. Join our next ‘ Accelerating into Product Leadership’ course.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization User Testing 86

Userpilot

FEBRUARY 19, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Real-time monitoring : Tools that monitor real-time product usage patterns can help you identify potential issues earlier to offer proactive support immediately.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52