The Product Coalition

MARCH 27, 2020

For example, our HR team uses channels for everything from hiring (interview and offer channels) to reorg coordination to planning offsites. For example, we run a weekly executive product review with a small group, sparing people’s time from unnecessary meetings, and then “pin” the notes in a public channel.

Feedback Software 169

Feedback Software Research Software Reporting Tools Technical Review 169

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Intercom, Inc.

APRIL 22, 2021

Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management. If you enjoy our discussion, check out more episodes of our podcast. How do we fix it?”

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Centercode

JULY 16, 2019

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. When you treat all customer feedback one way, you’re missing out on the full benefits of target market insights. Here are the 3 critical things you should be looking for in your customer feedback.

User Testing 49

User Testing Customer Feedback Feedback Software Customer Experience 49

The Product Coalition

JUNE 9, 2023

Sometimes someone is designated to be the “contact person” with a major customer. This is done with the best of intentions, because customers like having a single point of contact. Nonetheless, I’ve seen wires get crossed, usually when the product manager doesn’t work through the designated contact, going to the customer directly.

Reporting Tools 147

Reporting Tools Crowdsource Leadership Vision 147

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 97

Product Strategy Reporting Tools Strategy Feedback Software 97

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. Crowdtesting is simply user testing through broader groups of people. Let’s look at the primary “Crowdsourcing” concept first. Let’s explore more.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

The Product Coalition

MARCH 5, 2018

Here they are at a glance: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever. lots of it!

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

Amplitude

APRIL 8, 2020

Many of our customers are also focused on driving adoption, so we often get asked how we use Amplitude to drive results. At Amplitude, we invite the whole team to our user research sessions so that the engineers who will be building the solution can hear the customer’s pain firsthand. To find out, we ran a Pathfinder analysis.

Data Visualization 59

Data Visualization User Testing Product Research Reporting Tools 59

Mixpanel

DECEMBER 17, 2021

As Community Manager at Mixpanel, I get to engage with Mixpanel users on a daily basis. You can get get tips for using Mixpanel, crowdsourced Mixpanel product analytics ideas, and guidance on product updates. Getting specific with user metrics. Honestly, it’s the best. React Native SDK makes things easier on developers.

Data Visualization 59

Data Visualization Analytic Tools Crowdsource Customer Feedback 59

Bain Public

OCTOBER 19, 2021

A bad example would be Yahoo. On the other hand, a great example is Dolby. Regulatory protection Regulatory protection is about decreasing your customer acquisition costs and opening yourself up to new markets and segments because you have the proper certifications that allow customers to work with you (legally) versus the competition.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

Bain Public

JUNE 11, 2019

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more. Roadmap and Build Products Customers Love Aha!

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

Lenny Rachitsky

DECEMBER 5, 2023

They launched the company back in 2019, while still students at the University of Pennsylvania, and today have scaled the app to millions of users and nearly 20,000 schools. This is an excellent example of the latter. Here’s an example of how this happens: A new app is super-popular. That decay in value is nonlinear.

User Testing 52

User Testing Research Software Customer Experience Data Visualization 52

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. We’ve also received some incredible feedback from our interview process. Elpie Bannister: Throughout the presentation we’ll share our insights in relation to finding talent.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. ” So I told her about user-generated content and I said, “Well, did you give them a clear call to action?” Constructive Feedback.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Product Innovation Educators

JUNE 3, 2024

Mastering Market Research Techniques for Successful Product Management Watch on YouTube TBD TLDR Market research is essential for product managers to make informed business decisions and to create products customers love. Using multiple methods provides a more complete and insightful picture of customer needs.

User Testing 177

User Testing Product Research Market Research Data Visualization 177

Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent. But if there are still untapped ideas, persevere and try them first.

Startups 116

Startups Feedback Software Crowdsource Customer Feedback 116

Business of Software Conference

APRIL 9, 2021

Everybody’s slowing down, including your customers so often, we’re b2b. I’d say, you know, please share any any examples from people listening in where you see companies taking those those sorts of approaches would be very interested. We’re not a so many jobs can’t afford to say that. Mark Littlewood.

Weak Development Team 40

Weak Development Team Software Review Definition Customer Experience 40