Crowdsource Customer Feedback Leadership 
Intercom, Inc.
APRIL 22, 2021
After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.
Product Innovation Educators
JULY 15, 2016
Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do.
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Product Innovation Educators
AUGUST 19, 2016
Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Products (wrongly) get created this way – product first, customer second, revenue third. Read the interview at https://blog.mixpanel.com/2016/08/11/steven-sinofsky-product-leadership/.
The Product Coalition
JUNE 9, 2023
If you don’t approach multi-team leadership as its own beast, everyone is going to suffer. Sometimes someone is designated to be the “contact person” with a major customer. This is done with the best of intentions, because customers like having a single point of contact. Crowdsource a standard and stick with it.
The Product Coalition
JUNE 22, 2020
A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question. Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. Here’s what they had to say: Direct customer feedback is the best source of new product and feature ideas.
ProductPlan
JANUARY 2, 2020
When interviewing customers to make sure you truly understand what they think. In these situations, silence (followed by thoughtful responses) shows you’re valuing the opinions and insights of others. Crowdsourced Picks. Products we build solve problems for users. When discussing priorities with stakeholders.
Centercode
APRIL 2, 2019
How you involve real users in beta testing? What’s your prediction on companies leveraging customers to test their products – will it continue on? We are seeing it grow with the capabilities of technology and companies implementing A/B, Canary or Crowdsourced testing via platforms like Centercode.
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