Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Liam Geraghty: Will Larson is the CTO of Calm , the mindfulness app. Zanade Mann , founder of Black Women’s Business Collective. Janeen Uzzell , COO for Wikimedia Foundation. Farhan Virji , Vice President of Customer Happiness at Later.

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Reporting Tools Feedback Software Research Software Technical Review 118

Valerian Tech

JUNE 5, 2023

Insurance companies that prioritize the protection of customer data send a clear message that they value their customers' privacy and are committed to maintaining confidentiality. Continuous Monitoring and Threat Intelligence: A Fractional CTO can set up robust monitoring systems to detect and respond to potential cyber threats in real-time.

CTO Coach 52

CTO Coach Fractional CTO CTO Customer Experience 52

Atomic Spin PM

JANUARY 20, 2019

A handwritten note in the mail elevates the message above the digital fray. Finding someone’s address requires a different headspace from coming up with a sincere message of thanks, so segment the jobs. The mentor who always takes his time to get lunch with you. During difficult times, it’s easy to focus on what’s wrong.

Research Software 40

Research Software CTO Coach User Testing Naming 40

Mironov Consulting

SEPTEMBER 14, 2020

Let’s carefully define a “Head of Product” as someone who directly supervises a team of product managers including hiring, work assignments, mentoring, and resolving cross-product disputes. When considering VP Marketing hires, they push on positioning, messaging, MQL funnels, social media engagement, and broad marketing strategy.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

Product Talk

MAY 10, 2023

To learn more about how real product leaders are approaching this challenge, I recently sat down with fellow Product Talk instructor Ellen Juhlin (who’s also a product coach, consultant, and Senior Director of Product Management at Orion Labs ). Teresa: Who are your typical customers? Who was deciding on that output?

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Product Research User Testing Feedback Software Research Software 130

Andrew Chen

DECEMBER 1, 2021

It’s the story of how messaging apps, marketplaces, workplace collaboration tools, multiplayer games, all share a common thread of being products that connect people with each other. This ensured women got fewer messages, and hopefully more of the right ones. Only to prospective dates rather than work colleagues.

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Research Software Books Customer Experience Technical Cofounder 95

Business of Software Conference

JUNE 20, 2019

And then I realized that there was a lot I needed to coach. I started changing my answer not fast enough from I can do this for you to I’ll help you get it done with coaching resources tools and time right. So some more time has passed and the team started getting the message. That’s the proper answer. Loneliness.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Crafty CTO

APRIL 17, 2023

If you’re the CEO and not deeply technical, having a CTO or fractional CTO that can understand emerging AI and then translate that raw material into “most potentially impactful for us” is a great option, and can flow smoothly to the next point. Stay up on what’s emerging. They won’t argue with you.

Artificial Inteligence 8

Artificial Inteligence ChatGPT CTO Coach Fractional CTO 8

Business of Software Conference

MARCH 11, 2020

You know that was fun times and so by the time I sort of Drift to fast forward I was obsessed about some trends that were happening; one of them was messaging. Basically the fact that messaging from a technology standpoint I say hasn’t changed in my career. And Sam was, he became my first mentor right.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

svpg

SEPTEMBER 30, 2016

There are three main reasons for this: First, even though I personally spend a good deal of my time writing and coaching and teaching about product management, there’s little question that there remains considerable confusion about this role. Now, more than a decade later, I’d like to revisit this topic.

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Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

APRIL 9, 2021

Um, and then a few days later, we had our admin HR team, say, send the message to everyone. So the way I’ve been kind of trying to coach some teams and just think it through is if we if you were used to managing a person face to face, and now all of a sudden you’re behind a screen, right? Don’t feel bad.

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Weak Development Team Software Review Definition Customer Experience 40

Business of Software Conference

JUNE 27, 2019

Mikey Trafton, CTO, Alamo Drafthouse Cinemas. If there’s a public slack channel you know a message that says hey have you guys seen the user interface that Fred is working on it. And then we take this feedback and it goes to the manager and the manager anonymises it and obfuscates it and then uses it to coach the employee.

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Weak Development Team Reporting Tools Research Software Feedback Software 58

Business of Software Conference

NOVEMBER 19, 2019

We made sloppy decisions on hiring because we know we needed someone to fill that role and we’d lower the quality bar so we could get someone in there because we justify to ourselves well, it’s really hard to hire function x here, so this guy I’m sure he’ll be coached to be great. Thinking things through.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Business of Software Conference

JULY 2, 2019

So the Quad has Product, ExD (that’s our design team) the Tech team and we have the Agile delivery coach (in other organizations this might be the delivery manager). Then you have tech and then from tech we move to Agile delivery coach who facilitates this team to make great decisions and between them they delight customers.

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Weak Development Team Research Software User Testing Analytic Tools 40