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11 Key SaaS Roles and Responsibilities in 2023

Userpilot

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

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Metrics that matter to Primephonic: the KPI that drives product roadmap prioritization

Mixpanel

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. How has your business changed over time?

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Metrics that matter to Primephonic: the KPI that drives product roadmap prioritization

Mixpanel

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. How has your business changed over time?

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Finding Your True Career IMPACT Within the Product Field

ProductPlan

Delighting customers and creating innovative solutions for their problems dictates our priorities. A selfless approach based on customer empathy and satisfying stakeholders is an asset on the job, but less so for ourselves. To your users and customers? Product professionals get paid to manage products and services.

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How to Create a Product Operations Dashboard in 4 Steps

ProductPlan

Product ops is a role still very much in its infancy, but it’s starting to show up more and more in technology company org charts. The product operations team takes care of operational items and free up product management’s time to focus on business issues. Manage experiments: We all love A/B testing.

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Q&A with Neil Rahilly, VP Product and Design, on product strategy, team composition, and customer feedback

Mixpanel

Product strategy begins with figuring out exactly what kind of user that you want to serve and what use case that you want to serve for them. And I think that, in a B2B setting, you need to figure out both what kinds of companies that you’re going to serve and then what kind of users within those companies you’re going to serve.

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Q&A with Neil Rahilly, VP Product and Design, on product strategy, team composition, and customer feedback

Mixpanel

Product strategy begins with figuring out exactly what kind of user that you want to serve and what use case that you want to serve for them. And I think that, in a B2B setting, you need to figure out both what kinds of companies that you’re going to serve and then what kind of users within those companies you’re going to serve.