Mixpanel

OCTOBER 27, 2021

Yariv Azatchi is the chief technology officer at Promo and is the man connecting between the products and data in the company. Members of our business plan can power their video projects with footage from the latest real-time events, celebrities, sporting events, news, and more. What’s your role at Promo?

Customer Experience 98

Customer Experience Data Visualization Reporting Tools Research Software 98

TechEmpower - Product Management

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Lenny Rachitsky

JANUARY 11, 2024

Simplify security | Ahrefs —Improve your website’s SEO for free — Sam Schillace is deputy CTO and corporate vice president at Microsoft. Brought to you by Teal —Your personal career growth platform | Vanta —Automate compliance.

CTO 96

CTO Automotive User Testing Document 96

Product Management University

DECEMBER 2, 2022

If you’re in product marketing or product management, you’re likely familiar with the concept of user personas and buyer personas. These terms might even be used interchangeably in your organization to describe a product’s customers. However, user personas and buyer personas are distinctly different. It’s the department persona.

B2B 130

B2B Customer Experience User Testing Customer Feedback 130

Lenny Rachitsky

APRIL 4, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Vanta —Automate compliance. For instance, aim for a minimum LPM and strive to increase it over time. Treat your company culture like a product, where your employees are the customers. Champion simplicity amid complexity.

CTO 47

CTO Data Visualization Embedded Analytics Reporting Tools 47

TechEmpower - Product Management

JULY 31, 2023

How does it meet customers’ needs? One way to approach that last question is to use this simple model: Customer Acquisition Cost (CAC) How will your business reach prospects? Customer Lifetime Value (CLV) How much money will your business generate from each converted customer? What does the business do?

Startups 104

Startups Product Research Customer Experience User Testing 104

TechEmpower - Product Management

DECEMBER 11, 2023

This vast pool of talent showcases a wide range of experience and portfolios, quality of work, and inquisitiveness. Is user interface and graphic design a necessity? If you require user interface or graphic design, the selection process will differ slightly. Do they have experience with the technologies involved in your project?

Software Developers 118

Software Developers Software Development Software Review Development 118

TechEmpower - Product Management

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Mixpanel

FEBRUARY 16, 2024

This sounds pretty obvious, but understanding your product’s users is often easier said than done, especially when you’re building for multiple different personas. I’ve found a big piece of getting this right is keeping those of us on the development side as close to our customers as our support or sales teams.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. They’re about cutting sprints and prioritizing user stories. 10:31] What was your experience at Experian?

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

TechEmpower - Product Management

NOVEMBER 13, 2023

Even with the pop-up suggestions, we saw significant drop-off during user onboarding. The point is, empty textboxes aren’t just intimidating, they can significantly impact user engagement and conversion rates. Instead of an empty box, the user gets one filled with content to use as a jumping-off point.

Generative AI 118

Generative AI Artificial Inteligence Feedback Software Customer Experience 118

TechEmpower - Product Management

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. or "How can I modify my direct deposit account?"

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

NextBigWhat

JANUARY 6, 2022

In this deep community cast, Zerodha’s CTO, Kailash shares it all in conversation with Ashish Sinha. How has Zerodha evolved over time, from the v0 of the tech product to today? How to use customer feedback for product improvement? How to approach product development from the user’s perspective?

CTO 52

CTO User Testing Feedback Software Customer Feedback 52

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Reframing customer support. Setting customers up for success.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

PMLesson's Ace the PM Interview

JUNE 19, 2022

You will need extensive technical experience to qualify for most professional cloud architect positions. Testing programs to meet user needs using programming languages such as C++, Java, and Python. After all, the job responsibilities, the salary, and the length of time it takes to get there may make most people feel content.

Reporting Tools 52

Reporting Tools CTO Research Software Technical Review 52

PMLesson's Ace the PM Interview

MARCH 21, 2022

Want to know what your next steps are as an engineer as you make your way to CTO? To make things even more confusing, junior or first-time developers may not understand the terms used at different companies to describe software engineers. Junior engineers are typically freshly graduated or candidates with little previous experience.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Userpilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Intercom, Inc.

FEBRUARY 22, 2022

At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Intercom, Inc.

JANUARY 31, 2023

And Intercom’s area of focus – customer service – is among those most poised to benefit. However, getting from technological breakthrough to useful applications is far from straightforward. We always believe the best way to cut through the hype is by putting real features in the hands of our customers. Great stuff!”

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. Jordan lives in Manhattan and in his spare time likes to play soccer. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Gainsight

OCTOBER 17, 2022

It happens to be very good advice, especially when times get tough. . For those of us in the SaaS space, 2022 has certainly been one of those tough times. You might say it’s time for a customer-centric twist on that classic catchphrase: Keep calm and double down on your customers. . But you know what?

Customer Experience 59

Customer Experience CTO Leadership Strategy 59

Userpilot

MAY 1, 2024

Lenny ’s N ewsletter: Top 5 recommendations Started in 2019 as an experiment, Lenny’s Newsletter now has over 670,000 subscribers. How to be more innovative | Sam Schillace (Microsoft deputy CTO, creator of Google Docs) – Lenny interviews Sam on the journey toward building Google Docs.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

The Product Guy

JANUARY 31, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Coalition

JUNE 5, 2022

Here is a story about a time where I learned the importance of asking for clarity. I hope you find this helpful: Digital product development presents incredible opportunities for us to help our customers and our colleagues. I was in a meeting with the CTO and his staff one day when he laid out his vision. As a product person?—?when

CTO Coach 133

CTO Coach Development Team Review CTO Telecommunications 133

Userpilot

JULY 6, 2021

How you can improve the loading time of your app. Mural uses loading screens to educate users about the app. How to improve the loading time of your app. Loading pages are screens that users see when the app they are using is being loaded. Therefore, users will perceive your app as faster than it actually is.

Research Software 98

Research Software Customer Experience User Testing Data Visualization 98

Mind the Product

NOVEMBER 19, 2019

Mixcloud CTO and co-founder Mat Clayton helped bootstrap his company from humble beginnings in an empty warehouse with no internet connection to more than 15 million active users over a 10-year period, all before they took their first round of funding. The Product Experience is hosted by Lily Smith and Randy Silver.

CTO Coach 94

CTO Coach Fractional CTO Product Research Customer Experience 94

Melissa Perri

JULY 14, 2016

When I replay this scene in my head, I can hear the CTO very audibly yelling (slash pleading) with our product team. We had been experimenting towards a very concrete goal for two months, and had made a lot of progress. This didn’t sit well with the CTO because in reality he didn’t want a strategy, he wanted a plan.

Product Strategy 304

Product Strategy Onboarding KPIs Strategy Transportation 304

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. all the ingredients of a great startup experience!

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Gainsight

NOVEMBER 16, 2020

This is part 12 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. “They had no sales, no advertising, no marketing, nothing but R&D,” recalls an executive vice president of a company that put money into Atari at the time. . Of Experiences and Expectations.

Analytic Tools 52

Analytic Tools Customer Experience Reporting Tools Data Visualization 52

Piyanka Jain

JANUARY 31, 2020

Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. In a recent client case for predicting customer churn, we created a hypothesis-driven variable based on a brainstorm with the product and marketing team?—?a Feature Engineering?—?Hypothesis-driven

Engineering 170

Engineering CTO Data Visualization Banking 170

The Product Coalition

AUGUST 6, 2023

Based on experience, these are usually the topics discussed at standups: What work and/or research did you do yesterday? And if time permits, some of the following can be discussed, or taken offline and discussed further: Any user stories anyone believes they won’t be able to complete? Are there blockers preventing your work?

Research Software 135

Research Software Reporting Tools Product Research User Testing 135

Lenny Rachitsky

APRIL 14, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Eppo —Run reliable, impactful experiments • Paragon —Ship every SaaS integration your customers want — David DeSanto is the chief product officer of GitLab, which is the largest remote-only company in the world.

Feedback Software 64

Feedback Software User Testing Construction Customer Feedback 64

Izenda

AUGUST 11, 2020

CTO (Chief Technology Officer). Business end-users (considered as either a collective group or as different user segments). Role-play time. Once you’ve identified the key stakeholders and made a plan for how to speak their business’ language, it’s time to translate that plan into action.

Fractional CTO 56

Fractional CTO CTO Reporting Tools Data Visualization 56

Piyanka Jain

JANUARY 31, 2020

Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. In a recent client case for predicting customer churn, we created a hypothesis-driven variable based on a brainstorm with the product and marketing team?—?a Feature Engineering?—?Hypothesis-driven

Engineering 150

Engineering Data Visualization CTO Banking 150

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Usersnap

SEPTEMBER 29, 2022

Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers. Listen to your customers 3. Let’s g(r)o(w)! ?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

FEBRUARY 28, 2018

Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way that had never been done before. We are laser focused on driving breakthrough innovations which help our customers grow their businesses efficiently. Ann joined us this past May. Interested?

Research Software 195

Research Software CTO User Testing Analytic Tools 195