Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. They’re about cutting sprints and prioritizing user stories. 10:31] What was your experience at Experian?

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

The Product Coalition

JUNE 28, 2020

It will bounce back, but it will take time?—?first So what does this mean for Product teams, and specifically product leadership? This is no time for superfluous features, this is about building the minimum you need at each stage. Constraints on time, resource and runway force brutal decision-making. It’s MVP at its best.

Leadership 78

Leadership Travel Customer Experience CTO 78

Mixpanel

MARCH 11, 2024

This isn’t your typical executive “thought leadership.” You’re a company founder and a CTO. In the very early days of Mode, there were three of us: our CEO, who was off talking to investors, our CTO, who was chained to a desk building the product, and me. Did you have prior experience with writing? I just loathed writing.

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52

Mixpanel

FEBRUARY 16, 2024

This sounds pretty obvious, but understanding your product’s users is often easier said than done, especially when you’re building for multiple different personas. I’ve found a big piece of getting this right is keeping those of us on the development side as close to our customers as our support or sales teams.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Usersnap

SEPTEMBER 29, 2022

Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers. Listen to your customers 3. Let’s g(r)o(w)! ?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

PMLesson's Ace the PM Interview

JUNE 19, 2022

You will need extensive technical experience to qualify for most professional cloud architect positions. Testing programs to meet user needs using programming languages such as C++, Java, and Python. We wouldn't blame you given the high salaries and fascinating responsibilities. So, how do you become a cloud architect then?

Reporting Tools 52

Reporting Tools CTO Research Software Technical Review 52

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

PMLesson's Ace the PM Interview

MARCH 21, 2022

Want to know what your next steps are as an engineer as you make your way to CTO? To make things even more confusing, junior or first-time developers may not understand the terms used at different companies to describe software engineers. Junior engineers are typically freshly graduated or candidates with little previous experience.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Usersnap

JANUARY 12, 2022

Well, the CPO position has certainly grown and evolved over time. They are essential in creating a robust and helpful product that fills a void in the market while addressing customer feedback. What Is a Chief Product Officer? How Much Does a Chief Product Officer Earn? of a Chief Product Officer.

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

Gainsight

OCTOBER 17, 2022

It happens to be very good advice, especially when times get tough. . For those of us in the SaaS space, 2022 has certainly been one of those tough times. You might say it’s time for a customer-centric twist on that classic catchphrase: Keep calm and double down on your customers. . But you know what?

Customer Experience 59

Customer Experience CTO Leadership Strategy 59

The Product Coalition

JUNE 5, 2022

Here is a story about a time where I learned the importance of asking for clarity. I hope you find this helpful: Digital product development presents incredible opportunities for us to help our customers and our colleagues. I was in a meeting with the CTO and his staff one day when he laid out his vision.

CTO Coach 133

CTO Coach Development Team Review CTO Telecommunications 133

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. Jordan lives in Manhattan and in his spare time likes to play soccer. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Mind the Product

NOVEMBER 19, 2019

Mixcloud CTO and co-founder Mat Clayton helped bootstrap his company from humble beginnings in an empty warehouse with no internet connection to more than 15 million active users over a 10-year period, all before they took their first round of funding. The Product Experience is hosted by Lily Smith and Randy Silver.

CTO Coach 91

CTO Coach Fractional CTO Product Research Customer Experience 91

The Product Coalition

AUGUST 6, 2023

Based on experience, these are usually the topics discussed at standups: What work and/or research did you do yesterday? And if time permits, some of the following can be discussed, or taken offline and discussed further: Any user stories anyone believes they won’t be able to complete? Are there blockers preventing your work?

Research Software 135

Research Software Reporting Tools Product Research User Testing 135

Product Talk

MARCH 1, 2023

I can’t tell you how many times I hear this sentiment on Twitter and LinkedIn. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” And I hate it. Only 28.8%

Product Research 190

Product Research Data Visualization Customer Feedback Weak Development Team 190

Mironov Consulting

SEPTEMBER 14, 2020

Over the last three decades, across 10 full-time jobs and 150 consulting clients, I’ve headed up product teams 18 times (mostly as interim VP ) and helped another dozen companies choose their Head of Product. It’s no wonder that folks are confused, frustrated, and fail to get the product leadership they need.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

The Product Guy

JANUARY 31, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

Bain Public

MAY 26, 2022

Over the last decade, there has been advancements in the product world where the CEO is no longer the only one who calls the shots; now, there is a Product Leadership Team (PLT) who is supposed to work collaboratively with the product manager on defining the next set of features of a product.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

TechEmpower - Product Management

AUGUST 21, 2023

We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. The explanation from software leadership is often unsatisfying or unclear. Random or persistent bugs: “The menu bar has been fixed three times now!” What does a business leader do in this situation?

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Modus Create

MAY 28, 2024

Interestingly, smaller companies cited AI as a greater focus area than their larger counterparts with 10,000+ employees, which were more heavily focused on initiatives like cloud migration, user experience, and modernizing their customer-facing products. Just 22% of companies with 10,000+ employees cited AI/RPA as a core focus.

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

ProductPlan

JUNE 22, 2023

Let’s start by defining the distinctions between three concepts: Product-Led Organization Product-Led Growth Product-Centric Organization A product-led organization is a business that makes its products the vehicle for acquiring and retaining customers, driving growth, and influencing organizational priorities.

Data Visualization 73

Data Visualization Reporting Tools Customer Experience Product Research 73

Intercom, Inc.

FEBRUARY 28, 2018

Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way that had never been done before. We are laser focused on driving breakthrough innovations which help our customers grow their businesses efficiently. Ann joined us this past May. Interested?

Research Software 195

Research Software CTO User Testing Analytic Tools 195

Lenny Rachitsky

MARCH 7, 2024

Brought to you by: • WorkOS —The modern API for auth & user identity • Eppo —Run reliable, impactful experiments • OneSchema —Import CSV data 10x faster — Ray (Jiayi) Cao is the global head of product strategy and operations for monetization product at TikTok.

Strategy 83

Strategy Product Strategy Advertising User Testing 83

Bain Public

DECEMBER 19, 2022

They monopolized the summer & fall to double down on their client efforts, market strategy and planning for new features for the next set of cities they targeted in 2023. Built on pillars of sustainability, innovation and inclusion, Blaise Transit improves and optimizes the user experience for multi-passenger vehicles fleet operators.

Fractional CTO 52

Fractional CTO CTO Coach Transportation Customer Experience 52

Modus Create

FEBRUARY 24, 2020

And InVision’s The New Design Frontier report on design maturity found that organizations with high-performing, mature design teams “are more likely to see cost savings, revenue gains, productivity gains, speed to market, and brand and market position improvements through their design efforts.” Monitor the Ratios.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Mind the Product

OCTOBER 21, 2019

The role of the Chief Product Officer is different to that of a Chief Technology Officer or Chief Marketing Officer. CPOs require technical knowledge in their industry, they need to understand the needs of the customer and they need to possess leadership ability.

CTO 87

CTO Product Management Product Manager Management 87

Gainsight

JANUARY 17, 2023

In a rollercoaster global economy, you need to do everything in your power to take care of all of your customers. But when you’ve got customers across a wide variety of segments and geos, where do you start? You probably won’t be surprised at our answer: digital customer success (DCS). Which customers and channels to start with?

User Friction 52

User Friction Customer Experience CTO Download 52

Business of Software Conference

MARCH 2, 2021

In this interactive discussion, Kieran shares some of his experiences and learnings having founded and grown four tech businesses before the age of 30. million customers before being acquired in 2012. He’s a member of the Forbes, Drapers and Financial Times 30 Under 30 lists. He’s co-founder/CEO of his fourth startup, Thread.

Leadership 40

Leadership CTO Customer Experience Startups 40

The Product Cafe

JANUARY 30, 2023

Not going to lie, PMs do work alone on many occasions, from figuring out the roadmap to dealing with customers. Since the company was still growing, most of the product decisions were handled by the company’s CTO and co-founder. Things that the product leadership believes in. Source: [link] 2. Source: [link] 3.

Feedback Software 52

Feedback Software Analytic Tools CTO Research Software 52

People-First Product Leadership

APRIL 24, 2024

Doing so provides enough time to for your brain to discern what to say next as the words come out of your mouth. Experiment the next time an unexpected question is placed your way, and let your brain do its thing. Keep repeating the experiment, and you’ll find it gets easier and easier over time.

CTO Coach 59

CTO Coach Data Visualization Customer Experience Research Software 59

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  In aggregate, how many different customers will use the same exact bits to do X?  What

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Intercom, Inc.

DECEMBER 21, 2021

We’re not exactly sure how, but yes, it’s that time of the year again. Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Lessons learned on leadership with Karen Peacock and Leandra Fishman. And the timing couldn’t be more urgent.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

MAY 1, 2024

Lenny ’s N ewsletter: Top 5 recommendations Started in 2019 as an experiment, Lenny’s Newsletter now has over 670,000 subscribers. How to be more innovative | Sam Schillace (Microsoft deputy CTO, creator of Google Docs) – Lenny interviews Sam on the journey toward building Google Docs.

Feedback Software 75

Feedback Software Analytic Tools User Testing Customer Feedback 75

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Business of Software Conference

MARCH 5, 2021

It’s strange to think that in a few short hours I’ll press ‘End Meeting For All’ for the final time, and that’ll be it. Lesson #1 – Make Your Users Awesome. The first BoS video I watched was Kathy Sierra’s seminal talk from BoS USA 2012, ‘ Building The Minimum Badass User ’.

Customer Experience 52

Customer Experience CTO Events Customer Feedback 52

Mind the Product

JULY 9, 2018

The typical APM is a recent graduate and, as with most apprenticeships, the aim is to develop these candidates into full-time positions through a combination of training and hands-on involvement with real projects. A junior product manager typically has some work experience under their belt already and can come from any background.

Product Management 193

Product Management Product Manager CTO Coach User Testing 193