Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Review company documents and presentations. Do your research.

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The Product Coalition

NOVEMBER 26, 2022

Upon investigation, it turned out that automation was possible just by tweaking the systems. He was involved in building a product that would completely replace the current content management system for around 600 internal users. The initial period to build this system was 12 months.

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User Testing Customer Experience Customer Feedback Feedback Software 101

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. Wasted time means lost opportunities. Web Sauce Studio.

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Research Software User Testing Technical Review Product Research 77

Intercom, Inc.

JULY 21, 2022

We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Here’s Andrew.

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Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. There is so much knowledge in the sales CRM systems.

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Reporting Tools Feedback Software Research Software Technical Review 118

Gainsight

APRIL 17, 2019

Yet for many cloud CEOs, the only part of their business that they are the most blind about is the aspect that’s most existential to being a software company—namely the product. In reviewing a feature. I meet with one to two feature teams a week to review their recent progress and the roadmap. A good CEO is close to their teams.

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Analytic Tools Feedback Software Data Visualization Customer Experience 79

UX Studio

APRIL 29, 2019

We worked closely with the CTO, the Head of Product, and an in-house designer. Usually, this included an international network and a secure insurance system. Vehicle category order and naming also didn’t make themselves obvious at first sight. We also asked them to name each group. The UX team. Who makes up our users?

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Hutwork

MARCH 9, 2018

You also need to name KPIs for product people. Melissa Perri , CEO of Produx Labs and Product Institute , learned the difference between a strategy and a plan the hard way—bumping heads with her CTO. It’s a “system of achievable goals and visions that work together to align the team around desirable outcomes.”

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Article Feedback Software Research Software User Testing 82

Crafty CTO

MAY 1, 2020

Integrated slice = “scope” These things we’ve been calling “slices” or “pieces” are actually a vital element of successful building with Shape Up, and the have an official name: scopes. The name isn’t unique to the project, like “front-end” or “bugs.” But the Basecamp guys did.

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Reporting Tools Feedback Software Weak Development Team Customer Experience 52

Crafty CTO

APRIL 12, 2020

My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. Work shaping Shape Up takes its name from work shaping, and I wouldn’t be surprised if the Basecamp guys put more effort into getting this part of the process right than any other.

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Agile Weak Development Team Customer Experience User Testing 52

svpg

SEPTEMBER 30, 2016

Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. Those were the technology-powered innovations that enabled the new, much more desirable business model. So the team got to work. To Lea, there was no such thing as over-communication.

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Business of Software Conference

MARCH 24, 2021

And over the years we’ve made a name for ourselves being an independent company we’re a relatively small business intentionally. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. we have 56 people in the company. And it was a mess.

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Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. We didn’t really know what to call this talk so we gave it this name. They were not review quarterlies. Now he’s the CTO. So this was the title of the talk. So I’m doing that. He came here last year I think.

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