Customer Communications, Differentiation, Information and Marketing

12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

MARCH 28, 2022

Third, the lines between sales, marketing, product, and support are blurring. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

Reporting Tools

Reporting Tools Data Visualization Customer Communications Research Software

12 Knowledge Base Benefits You Can’t Miss Out On

Userpilot

NOVEMBER 3, 2022

Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. Knowledge management is the process of gathering, storing, and distributing information.

Analytic Tools

Analytic Tools Feedback Software Customer Communications Data Visualization

Webinars

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

Product Strategy Agility: How to Use Experiments and Options to Create Products Your Customers Love

How To Manage Multiple Product Teams For Successful Development & Delivery

Don’t Get Left Behind: Leveraging Modern Product Management Across the Organization

MORE WEBINARS

8 Product Led Growth Strategy Lessons For Your SaaS Product

Userpilot

MARCH 29, 2022

Product-led growth is neither an entirely new topic nor drastically different from other strategies such as marketing-led or sales-led. However, using a PLG strategy doesn’t mean you should get rid of your marketing department. When ‘Zoom’ entered the market scene, it faced stiff competition from some industry giants.

Feedback Software

Feedback Software Onboarding KPIs User Testing Strategy

Digital Customer Experience: How to Thrive in 2022

UX Studio

OCTOBER 11, 2022

Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. People fall in love with the experience , not the technology behind it. Increased retention

Customer Experience

Customer Experience User Testing Analytic Tools Customer Feedback

Establishing a market-led culture with a Product Management framework

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Facilitating a market-driven way of thinking. SnapComms solves internal communications challenges by improving the way businesses communicate with their employees when critical events impact their staff.

Framework

Framework Data Visualization Marketing Reporting Tools

6 Customer Communication Pain Points in SaaS + How to Resolve Them

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions.

User Friction

User Friction Customer Communications Analytic Tools Feedback Software

Customer Communication Management Guide For SaaS Companies

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications

Customer Communications Feedback Software Research Software Analytic Tools

Customer Centric Culture: Purpose and Profitability?

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They research technologies their customers find useful.

User Testing

User Testing Feedback Software Research Software Data Visualization

The Activities of a Strategic Product Manager

ProductPlan

MARCH 17, 2020

Google’s “Provide access to the world’s information in one click”), goals (e.g., The roadmap needs to communicate the big picture to the organization — the initiatives that move the needle, expand markets, address competition, and create customer value. Market research. Customer communication/experience.

Outbound

Outbound Product Management Product Manager Inbound

Best Tools for Customer Engagement in SaaS Products

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

Make the most of every customer interaction with the Engagement OS

Intercom, Inc.

MARCH 22, 2022

This ability to shift models, create product lines, and push them out to customers rapidly has changed everything. Which makes customer experience (CX) the most important differentiator and success factor your business has. Think of it this way: imagine your ideal customer. The answer? The Engagement OS.

Customer Communications

Customer Communications Customer Experience Customer Feedback User Friction

What is Omnichannel Communication & How to Create a Succesful Strategy?

Userpilot

AUGUST 28, 2023

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users.

Analytic Tools

Analytic Tools Research Software Customer Communications Data Visualization

Growth, Funding, Pivotal Moments and the Evolution of Adzerk to Kevel

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript. 2:43 Mark: Yeah.

Feedback Software

Feedback Software Weak Development Team Customer Communications Customer Experience

HelpScout vs Usetiful vs Userpilot: Which is Best for Your SaaS?

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

Whatfix vs HelpScout vs Userpilot: Which is Best for Your SaaS?

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. It offers interactive walkthroughs and task automation.

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

Messaging Strategies in SaaS: How To Tell the Product Story Through Consistent Messaging Across Different Channels?

Userpilot

AUGUST 3, 2022

But how you can create a really good messaging strategy that will support your product marketing goals? It aligns every message with your customer’s needs. The emotional marketing strategy uses emotions to increase the memorability and virality of a message. Differentiation from competitors.

Research Software

Research Software Feedback Software Messaging Reporting Tools

Pendo vs Help Scout vs Userpilot: Which is Best for Your SaaS?

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in! What is Pendo best for?

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

The Product Communication Guide for SaaS Companies

Userpilot

FEBRUARY 9, 2023

What’s product communication? How can dedicated in-product communication tools help you achieve your product goals? TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages. Differentiate UI patterns based on the goals.

Analytic Tools

Analytic Tools Customer Experience Product Research User Testing

The Aha! Moment Guide in Product Onboarding

Userpilot

JULY 25, 2019

Archimedes had found the solution to something which had troubled him for a while. moment is the moment a user realizes value in the product, or is convinced that it will be a solution for a specific pain they have. Facebook is a platform designed for sharing things with friends. Your product is the solution. “ Aha!

Analytic Tools

Analytic Tools Feedback Software Reporting Tools Customer Communications

New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software

Feedback Software Customer Communications Reporting Tools Events

LouAssist vs HelpScout vs Userpilot: Which is Best for Your SaaS?

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

What to Consider When Selecting a CDP Platform

Indicative

JANUARY 13, 2021

The Customer Data Platform market is no exception. That growth represents thousands of companies making investments in customer data and all the opportunities it can open, all the decisions it can drive, and more. Below, we cover everything you need to know about CDP platforms, including: What a CDP is.

Analytic Tools

Analytic Tools Research Software Customer Communications Data Visualization

What to Consider When Selecting a CDP Platform

Indicative

JANUARY 13, 2021

The Customer Data Platform market is no exception. That growth represents thousands of companies making investments in customer data and all the opportunities it can open, all the decisions it can drive, and more. Below, we cover everything you need to know about CDP platforms, including: What a CDP is.

Analytic Tools

Analytic Tools Research Software Customer Communications Data Visualization

Product Management Today

12 Best Customer Insight Tools for SaaS Companies in 2024

Why customer engagement is the key to business growth in 2022 and beyond

Webinars

Trending Sources

12 Knowledge Base Benefits You Can’t Miss Out On

Webinars

8 Product Led Growth Strategy Lessons For Your SaaS Product

Digital Customer Experience: How to Thrive in 2022

Establishing a market-led culture with a Product Management framework

6 Customer Communication Pain Points in SaaS + How to Resolve Them

Customer Communication Management Guide For SaaS Companies

Customer Centric Culture: Purpose and Profitability?

The Activities of a Strategic Product Manager

Best Tools for Customer Engagement in SaaS Products

Make the most of every customer interaction with the Engagement OS

What is Omnichannel Communication & How to Create a Succesful Strategy?

Growth, Funding, Pivotal Moments and the Evolution of Adzerk to Kevel

HelpScout vs Usetiful vs Userpilot: Which is Best for Your SaaS?

Whatfix vs HelpScout vs Userpilot: Which is Best for Your SaaS?

Messaging Strategies in SaaS: How To Tell the Product Story Through Consistent Messaging Across Different Channels?

Pendo vs Help Scout vs Userpilot: Which is Best for Your SaaS?

The Product Communication Guide for SaaS Companies

The Aha! Moment Guide in Product Onboarding

New at Intercom uncut: Watch our entire virtual launch event

LouAssist vs HelpScout vs Userpilot: Which is Best for Your SaaS?

What to Consider When Selecting a CDP Platform

What to Consider When Selecting a CDP Platform

Stay Connected