Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Intercom, Inc.

NOVEMBER 12, 2018

Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customer support should be personal. Highly engaged customers. Customers who stick around.

User Testing 245

User Testing Feedback Software Customer Experience Customer Feedback 245

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer. So, there have been a lot of technological revolutions.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization 73

Data Visualization Banking Reporting Tools Analytic Tools 73

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing software?

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Communications 69

Intercom, Inc.

JULY 13, 2021

Less than 1% have documented competencies with scorecards for rating performance. Many competencies we care about weren’t documented. As we redeveloped our job levels, we consistently sought out feedback from our designers, peer leaders, and cross-functional partners. Determine what “good” looks like.

Product Research 271

Product Research Customer Communications Feedback Software Reporting Tools 271

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. and give individuals and sub-teams autonomy to build out the solution. We did this fully remote?—?in Lessons Learned.

Reporting Tools 149

Reporting Tools Feedback Software Customer Communications Customer Experience 149

Userpilot

AUGUST 17, 2024

Zoezi is an all-in-one platform for the wellness industry. It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. They use Userpilot to monitor product usage, design onboarding flows, deliver release notes , and provide in-app support.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. But is it true today?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

AUGUST 27, 2024

TL;DR A customer service representative acts as a liaison between a company and its customers by providing information and resolving issues. In the SaaS industry, they help users navigate software applications, troubleshoot technical issues, and drive product adoption. Let’s dive in! Book a demo to see it in action!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Gainsight

JANUARY 31, 2022

This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs. Enter Customer Success.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Userpilot

AUGUST 19, 2024

TL;DR A product assistant supports product managers in the SaaS industry by conducting market research , analyzing user feedback, and coordinating with cross-functional teams to guide product development and enhance software solutions. Product assistants utilize a variety of tools to streamline their work.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

NOVEMBER 3, 2022

Most knowledge bases contain information in different formats: knowledge base documents, how-to guides, explainer videos, glossaries, etc. There are two main types of knowledge bases: external (for customers) and internal (for employees). Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

AUGUST 25, 2024

TL;DR A product support specialist is responsible for providing technical assistance and support to customers, troubleshooting issues, guiding users, and ensuring customer satisfaction in the SaaS industry. Product support specialists utilize various tools to enhance their efficiency. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Communications 98

Gainsight

APRIL 17, 2019

In-app engagements can significantly boost user retention, but overuse them and they’ll hurt your product experience more than they help. In this starter kit for product professionals, we’ll share our rules of engagement for in-app messages and how we create them. What exactly is an in-app engagement?

Feedback Software 76

Feedback Software Customer Experience Customer Feedback Customer Communications 76

Userpilot

AUGUST 14, 2024

Value-Driven Features : Focuses on delivering features that provide clear, actionable solutions to users. In short, this product-led growth approach ensures that every design decision adds value and ease of use for customers. User Feedback : In product-led growth, feedback is continuously gathered and used to base design iterations on.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Lenny Rachitsky

JULY 11, 2024

When customers take the time to complain or provide feedback, treat it as a gift. Respond promptly to complaints or feedback, even if it means interrupting other tasks, as it creates a direct signal between you and the customer. This responsive attitude can lead to a loyal customer base and product improvement.

User Testing 114

User Testing Customer Feedback Customer Experience Feedback Software 114

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mind the Product

MAY 22, 2017

As product managers, we instinctively know that planning things out in advance is impossible, because our work depends on a constant stream of testing, data and feedback. This is our success as a platform — when the value of the businesses built on top of us is, in sum, larger than we can ever be.” Our bosses don’t.

Roadmap 185

Roadmap User Testing Data Visualization Product Research 185

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Let’s dive right in! Book a demo to learn more!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. Intercom is a swiss-army-penknife type of tool that can be used to solve many different problems. Are you looking for a support tool? Engagement tool?

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Research Software 87

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities. Book a demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Gainsight

MAY 9, 2025

Many CS leaders hear AI and assume its all the same, but in reality, AI is an umbrella term that encompasses a range of different technologies that serve distinct purposes for CS leaders. For instance, tools like Staircase AI can surface real-time customer health insights, which could lead to surprise churn if missed.

Feedback Software 52

Feedback Software Customer Communications Customer Feedback Customer Experience 52

Intercom, Inc.

FEBRUARY 10, 2021

The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. As the year went on, we continued to build on these features, releasing powerful updates to make them work harder for you – based directly on your feedback.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Userpilot

AUGUST 28, 2024

TL;DR A product assistant in the SaaS industry supports product managers by conducting market research , analyzing user feedback, and coordinating with cross-functional teams. Use tools like Trello or Asana to manage your workload efficiently, ensuring that nothing falls through the cracks. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Gainsight

JUNE 10, 2021

. ” They identified many of their customers who would be enduring financial hardships and the potential to increase churn drastically. Jamf began with cross-functional alignment and stakeholder feedback across the company to get the process in motion. Nominated by Erika Tornice, Customer Success Sr Director, RD Station.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52