Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Intercom, Inc.

JULY 13, 2021

For instance, the Design Career Index shows that 71% of design orgs don’t have a career progression framework. Invision’s Design Team Maturity Report and the book Org Design for Design Orgs also grounded us with visions of what healthy, high-performing teams can do. Solution: We now show how to earn high ratings and promotions.

Product Research 271

Product Research Customer Communications Feedback Software Reporting Tools 271

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Intercom, Inc.

OCTOBER 12, 2021

That’s why any great support strategy needs a clever mix of both, so you can balance efficiency with a great customer experience. At Intercom, we use a framework called the Conversational Support Funnel to help us optimize the support experience for both our customers and our support team. Engage and retain your customers.

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Weak Development Team Customer Experience User Testing Customer Feedback 223

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Userpilot

AUGUST 19, 2024

TL;DR A product assistant supports product managers in the SaaS industry by conducting market research , analyzing user feedback, and coordinating with cross-functional teams to guide product development and enhance software solutions. Product assistants utilize a variety of tools to streamline their work.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 19, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful customer success analyst. TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data , tracking KPIs, and identifying trends to improve the user experience. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 28, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. Head of user acquisition/director of marketing (8+ years) : Lead the entire user acquisition function, align strategies with business goals , and report directly to senior executives.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

AUGUST 3, 2022

The unique selling proposition strategy highlights the main selling point of a brand’s products or services. The pre-emptive strategy involves being the first to make a claim concerning your products or services. The SMART goal-setting framework. Telling the brand story at different touchpoints across the customer journey.

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. The framework acted as a guide for good Product Management practice, and brought structure to the activities and deliverables of developing and maintaining products. Where do you start? What matters most?

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Framework Data Visualization Marketing Reporting Tools 74

Userpilot

AUGUST 28, 2024

Heads of product utilize various tools to streamline their work. Some essential tools include Userpilot for user research & product analytics , ChurnZero for customer success and retention, and ClientSuccess for customer onboarding and engagement. Looking into tools for heads of product?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

FEBRUARY 22, 2022

We’re committed to meeting the highest standards of security to protect our customers’ trust and love for our product. We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. Investing significantly in safeguarding our customers’ trust.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Userpilot

JUNE 17, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. “Lean Analytics” equips you with data-driven decision-making through relevant metrics and tools. Looking into tools for user acquisition specialists?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Customer Experience 52

Userpilot

JUNE 12, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. This ensures your efforts are focused on platforms that yield the highest user engagement and conversion rates. Looking into tools for user acquisition specialists?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Customer Experience 52

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Product Assistants are essential in guiding product development and enhancing software solutions.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Gainsight

JUNE 10, 2021

Nominated by Ben Michael, Director, Customer Operations, Jamf. The Visionary Award is given to companies that know that they need a unified view of customer data. Jamf has mastered using 360-degree views, scorecards, and reporting to shift their teams from reactive to proactive. . Congratulations to Sonotype!

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Userpilot

AUGUST 28, 2024

In this guide, we’ll provide an overview of typical customer success analyst salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. They work closely with customer success managers to enhance retention, reduce churn, and drive product adoption.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.”

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. For example, some companies like Amazon and Google are reported to pay their Heads of Product upwards of $500,000 per year. Book a demo to see it in action! Source: Glassdoor.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Looking into tools for heads of product? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. For example, some companies like Amazon and Google are reported to pay their Heads of Product upwards of $500,000 per year. Book a demo to see it in action! Source: Glassdoor.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 26, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. Head of user acquisition/director of marketing (8+ years) : Lead the entire user acquisition function, align strategies with business goals , and report directly to senior executives.

Data Visualization 40

Data Visualization Analytic Tools Customer Experience Research Software 40

ProductPlan

OCTOBER 11, 2022

The product owner role was born in Agile scrum , a process initially created to deliver software more quickly by giving the product development team more autonomy in exchange for frequent releases that increase customer value. Represent the voice of the customer. Communicate and liaise with stakeholders and product development.

User Testing 52

User Testing Customer Communications Research Software Data Visualization 52