Customer Communications Inbound Management Messaging 
Intercom, Inc.
JUNE 23, 2020
The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. Customer support is undergoing massive, irreversible change. The Conversational Support Funnel.
Intercom, Inc.
JUNE 7, 2022
Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack. This can involve calls, emails, targeted messages, and other highly personalized one-to-one outreach. Marketing qualified lead (MQL).
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Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?
Intercom, Inc.
JANUARY 28, 2020
Nowadays, digital solutions like CRMs have made it easier for sales teams to manage their pipelines online but that doesn’t always result in the best experience for the end buyer. . A centralized solution. For us, that solution is Intercom. Personalized support at every stage.
Intercom, Inc.
JUNE 1, 2021
As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions.
Userpilot
JULY 19, 2021
The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?
Intercom, Inc.
OCTOBER 13, 2022
We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. And if you ask us, the answer to these challenges is in-product communication. And finally, a new tooltips feature – our first ever customer-initiated message type.
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