Customer Communications Outbound User Testing 
Intercom, Inc.
JUNE 23, 2020
Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Customer support is undergoing massive, irreversible change.
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
MARCH 28, 2022
Second, expectations are rising for consumer-grade experiences. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue?
Userpilot
APRIL 16, 2025
Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?
Intercom, Inc.
JUNE 22, 2022
Today, we’re excited to launch Intercom SMS – increase engagement and encourage action with two-way SMS that connects you to your customers anytime, anywhere. For businesses looking for a reliable, fast, and effective way to communicate with their customers, SMS is a no-brainer. Boost your customer engagement with Intercom SMS.
Userpilot
JUNE 24, 2024
Effective customer communication management creates the foundations for building successful customer relationships. But how can you ensure your communication strategies lead to product engagement ?
Intercom, Inc.
OCTOBER 13, 2022
Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. And if you ask us, the answer to these challenges is in-product communication.
Expert insights. Personalized for you.
245 
Let's personalize your content