UX Planet

JANUARY 22, 2024

Accessibility for All Designing for accessibility isn’t just about accommodating users with disabilities, it’s about creating a user-friendly environment for everyone. By focusing on the extremes, we naturally enhance the experience for the average user. Avoid pairing red and green due to potential visibility issues.

Customer Experience 74

Customer Experience User Testing Research Software Customer Feedback 74

Userpilot

DECEMBER 19, 2022

Indeed, customer retention becomes even more important as your business grows and customer acquisition costs soar. Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy.

Feedback Software 87

Feedback Software Customer Experience Customer Feedback Product Research 87

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

The Product Coalition

JUNE 22, 2020

Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights. because everybody’s human and this always happens Schedule colleagues to do the interviewing Finalize objectives and guidelines But wait?—?you

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools 99

Analytic Tools Feedback Software User Testing Customer Experience 99

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title. Sound familiar?

Feedback Software 76

Feedback Software Systems Review CTO Coach Data Visualization 76

The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. Once submitted, the review is sent to the Play Store and eventually displayed.

Feedback Software 125

Feedback Software Systems Review Software Review Reporting Tools 125

Userpilot

DECEMBER 6, 2022

Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system. As part of your MRM system, a budgeting tool centralizes expense plans and ensures every department and team has enough.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Customer Experience 83

The Product Coalition

SEPTEMBER 21, 2020

Part 2 of series on experimentation When should product managers experiment? 10 guidelines to design high impact experiments. And when are experiments invalid? Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work.

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? It also helps them better understand user needs and preferences and fosters a customer-centric culture. Access is about sharing research insights with other teams and training them on how to interpret the results. What is user research democratization?

Data Visualization 82

Data Visualization Research Software User Testing Product Research 82

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. This includes identifying usage patterns and popular features across different user segments and time periods.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Sachin Rekhi

JANUARY 26, 2020

Great key results are specific, time-bound, measurable, and verifiable. Key result examples: Increase weekly active users by 20% Achieve 20M activated users Launch the new feature by 7/31 Conduct 50 customer interviews. How do you expect this feature will impact users? Measure Outcomes, Not Output.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Split

APRIL 24, 2024

Each environment, while important, requires effort, precision, and resources to maintain effectively. These environments provide a controlled space for testing and refinement before a product is released to end users. However, maintaining numerous test environments increases complexity, time, and cost.

Feedback Software 59

Feedback Software Software Review User Testing Product Research 59

UX Studio: Product Management

OCTOBER 16, 2020

While doing so, I have realized that areas of customer service and UX — traditionally quite different things — have a lot in common. But what is good customer service? How to improve customer service with the help of user experience? Customer service as a resource for UX.

User Testing 97

User Testing UX Customer Feedback Customer Experience 97

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

JULY 30, 2023

TL;DR Data silos are customer, business, or operational data that are held by a single team/department and not easily accessible by other units in the same organization. Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. What are data silos? How do data silos occur?

Data Visualization 80

Data Visualization Analytic Tools Reporting Tools Feedback Software 80

CardBoard

AUGUST 7, 2023

Want to get better at writing Agile user stories? User stories are more than just a tool for planning and managing work. They’re a way to focus on the customer’s needs, foster communication within your team, and deliver a product that solves the problem. Let’s take your Agile user stories to the next level.

User Testing 52

User Testing Agile Customer Experience Customer Feedback 52

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? TL;DR A message map is a document outlining what and how the organization should communicate with customers, aimed at helping teams articulate a clear and consistent message about the product. Let’s get to it!

Messaging 71

Messaging User Testing Research Software Analytic Tools 71

Alchemer Mobile

DECEMBER 5, 2022

This is about how companies communicate with their customers in the mobile world. For many companies, mobile is the primary medium of communication with their customers and the number of companies who are mobile-first will only grow. This is about how companies communicate with their customers in the mobile world.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 8: How can we improve your experience?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

AUGUST 16, 2023

Promoting data literacy is one way to support your data democratization efforts. After choosing the tools , develop guidelines on how to use them to ensure data is of adequate quality and managed in a safe and responsible way. They could carry out funnel analysis to identify the exact stage where users fail to convert.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

ProductPlan

FEBRUARY 3, 2022

Ultimately, the efforts of the former impact the overall performance and success of the latter. But there are only so many hours in a workday, which means that PMs don’t have much extra time to create and enforce best practices and processes with the cross-functional team, the product team, or customers.

Product Research 95

Product Research User Testing Data Visualization Customer Experience 95

Mind the Product

MARCH 12, 2020

Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers.

Product Research 188

Product Research User Testing Weak Development Team Customer Experience 188

ProductPlan

JUNE 13, 2023

From inception to delivery, we follow a rigorous process that ensures our customers get the best possible user experience. This helps shape our solution and brings the entire organization into alignment before the designs are seen by customers. There’s no need to gather a ton of feedback upfront.

Product Research 63

Product Research User Testing Research Software Feedback Software 63

Intercom, Inc.

OCTOBER 5, 2022

Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. One of the reasons that many fail – particularly in earlier stages – is because they didn’t offer a compelling solution to a real problem that exists for customers. Your product is a system. Problem definition is hard.

Reporting Tools 118

Reporting Tools Research Software User Testing Customer Experience 118

Split

MARCH 1, 2023

This is a significant time saver and life saver. This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. Use them to enable or disable new features without making tedious updates every time. Simply stated, they’re pretty clutch. That’s a breath of fresh air.

Software Review 98

Software Review Software Developers Software Development Systems Review 98

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

UX Studio

MAY 30, 2023

Building trust is a complex process that takes time and grows from a dynamic relationship between two parties. It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty.

UX 96

UX Reporting Tools Research Software Data Visualization 96

Userpilot

AUGUST 16, 2022

Userpilot allows you to segment customers and establish custom goals for each segment. You can also track what percentage of users have completed each goal. A goal-setting framework is a system that offers structured, step-by-step guides on how to establish goals and attain them. Locke and Latham’s 5 principles.

Feedback Software 89

Feedback Software Research Software Framework User Testing 89

UX Studio: Product Management

JANUARY 11, 2021

Whether we are developers or designers, our responsibility is to produce products that serve the needs of both the users and the business. When designs are technically infeasible, and they don’t get implemented, valuable time is wasted. ? When certain use cases and edge cases are neglected, it will lead to user frustration. ?

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

Intercom, Inc.

OCTOBER 9, 2019

However, the book that has given me the most insight into the nature of my work is somewhat unlikely – psychologist Daniel Kahneman ’s non-fiction bestseller Thinking, Fast and Slow. We have a number of repetitive System 1 tasks that we need to do every week, such as triaging email, updating reports, and facilitating team meetings.

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

Modus Create

JULY 8, 2022

In this article, we reveal some of the pain points that drove the migration to micro frontends for such organizations, based on our direct experience. . In addition, organizations that employ a CMS to deliver customized or remote controlled web/desktop/mobile experience can truly maximize the value proposition of this flexible framework.

Technical Review 95

Technical Review Feedback Software Reporting Tools Onboarding KPIs 95

The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. Sorting through and organizing high volumes of unstructured documents can be time consuming and painful. Most organizations have trouble extracting insights from these documents.

Data Visualization 103

Data Visualization Reporting Tools Research Software Systems Review 103

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137