Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. SaaS user onboarding is a crucial step in the customer journey.

Analytic Tools 91

Analytic Tools Research Software Feedback Software Onboarding KPIs 91

Alchemer Mobile

OCTOBER 31, 2023

Now you can listen to more events from the systems your business runs on so you can collect feedback in context of your customer’s experience. These initiators are available at no cost to Alchemer Workflow customers. In this way, you are asking for feedback at relevant moments within the customer’s journey.

Feedback Software 130

Feedback Software Systems Review Customer Satisfaction User Testing 130

The Secret PM Handbook

OCTOBER 9, 2018

So, how do we turn being co-opted by sales into big wins for the company’s products over time? We’ll start with some assumptions: Let’s assume your product solves a significant problem, better than alternatives, for a particular segment, and you have some successful customers. Follow the rules.

Sales Training 170

Sales Training User Testing Differentiation Customer Experience 170

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Userpilot

SEPTEMBER 18, 2021

Carefully read the job description and think about how your previous experience with marketing campaigns will make you an indispensable PM. They'll ask your opinion on the collaborative nature of the role, and why it's important to communicate with your fellow product marketers, various sales teams, and stakeholders.

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Research Software Product Marketing 91

Product Management University

FEBRUARY 25, 2020

Portfolio product management is a customer outcome approach to product management and product marketing that eliminates silos and competing priorities and fosters collaboration across product teams. It limits your view of the customer to the users of the product. What are the Core Principles of Portfolio Product Management?

Marketing 130

Marketing Product Management Product Manager Reporting Tools 130