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At this months TPG Live , we explored two of the most persistent challenges in product leadership: How do you build trust and alignment between enterpriseusers and buyers? How do hybrid product teams stay aligned and effective across time zones and work styles?
How product managers can adapt core responsibilities across different organizations and contexts Watch on YouTube TLDR Through his research and practical experience at MasterCard, Nishant Parikh identified 19 key activities that define the role of software product managers. Why study the 19 key activities of software product managers?
A custom ChatGPT model that helps accelerate product innovation Watch on YouTube TLDR In this episode, I interview Mike Hyzy, Senior Principal Consultant at Daugherty Business Solutions. Instead of focusing solely on today’s customer problems, product teams need to look 2-5 years into the future.
Every product launch, service ticket, and update is under the microscope of customer scrutiny. And customers are telling you how they feel at every step. They drop in-app prompts, run NPS surveys, and follow up with customers after support interactions. Customer success loses sight of at-risk accounts. The challenge?
Even when faced with many seemingly great requests, there is only so much time to develop what’s necessary. What makes matters more complex is that users doesn’t always know what they want or need (as Nils says “You can’t trust what users say”). In this confusing world, how do you decide which features to build, and why?
Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”
Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.
Here’s how to approach it: Tie Efforts to Business Goals : Ensure product management priorities align with what the business wants to achieve. Aarti : Showcase measurable results like improved customer satisfaction and achieved business goals. Invest in 1:1 Coaching : Spend time mentoring your team to foster growth and accountability.
Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.
Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise. With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customerexperience that sets you up to win faster than your competitors.
In the fast-paced world of software and tech, customerexperience (CX) is what sets your brand apart—or leaves it behind. These CX thinkers bring fresh ideas, proven strategies, and a shared obsession with making every customer moment count. Follow if: You want enterprise-level strategy with a personal edge.
Ben has more OKR coaching experience than anyone. This common understanding became particularly valuable for product teams, who often need to coordinate efforts across multiple departments and stakeholders. For product managers, this means shifting conversations from feature lists and deadlines to measurable impacts and customer value.
PMs are often tasked with aligning stakeholders, guiding engineering teams, and championing the customer. Customers dont care about data structures. Why Storyboarding Works A storyboard is just a sequence of visuals that shows how a user moves from a problem to a solution. As Tom put it: Clarity beats polish every time.
You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!). Trying to bring in as many users as possible, only to see most of them lose interest before their free trial is even over. The alternative?
She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. While this description aimed to emphasize ownership and agency in decision-making, it created some misconceptions about the role.
He also wrote my 9th most popular post of all time ( Become a more technical product manager ). ” “Make it so holding down the space bar has a timer to shoot a 2nd time.” As a result, these tools are best used for very simple one-time prototypes—which sometimes is enough to get the job done.
Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the userexperience. What is UX analytics?
What’s your biggest challenge with new user activation? A solid customer lifecycle strategy starts with a strong onboarding experience. Getting users to their “aha!” Guiding different user segments effectively. Understanding where new users get stuck. What are the customer lifecycle stages?
Many companies invest heavily in acquiring new customers, yet still struggle with growth. Customers leave as fast as new ones come in. We’re everywhere at once – crafting product vision , digging into customer research, and somehow keeping engineering, marketing, and sales teams all moving in the same direction.
As the wellness market grows more competitive, WellNests product managers are under increasing pressure to deliver features requested by sales, executives, and enterprise clientsoften with little time to step back and assess strategic impact. Investigate With strategic context in place, its time to dig into discovery.
Amplitude’s Session Replay feature captures every click , scroll, hover, and form fill, enabling you to see exactly what a user did during a session and how. These recordings provide valuable insights into user behavior , helping you spot user journey patterns, diagnose issues, and improve conversions. Amplitude Session Replay.
The conversation tackled two questions that are defining modern product leadership: How do you make coaching actually work inside product teams How do you embed discovery into everyday work without burning people out or wasting time If you are building product with a team right now, these challenges probably feel familiar.
Identify your peak performance times throughout the day and schedule your most challenging tasks accordingly. Over time, these small adjustments can lead to substantial improvements in outcomes. Take the time to figure out what drives the other person. Listen now on Apple , Spotify , and YouTube.
Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.
Unlike traditional marketing emails sent to everyone on a schedule, product growth teams create PLG emails responding to what users do inside your product. Every touchpoint pushes users toward actual product adoption. The goal is to help new users hit their “Aha!” ” I’m sure that makes users go, “How did they know?”
Listen now: YouTube // Apple // Spotify Brought to you by: Eppo —Run reliable, impactful experiments Vanta —Automate compliance. The power of dogfooding: Cursor’s rapid success was fueled by intense internal use (dogfooding) and iterative development, ensuring the product met real user needs.
How Companies Are Funding User Research in 2025: Insights from the User Interviews Research Budget Report User Interviews 2025 Research Budget Report is a crucial resource for understanding how modern organizations are approaching the financial side of user research. Bigger budgets also allow for specialized roles (e.g.,
Simplify security • Paragon —Ship every SaaS integration your customers want — Jen Abel is the co-founder of JJELLYFISH, where she and her team have worked with over 300 early-stage founders to learn how to sell, do early customer discovery, and set up a repeatable sales motion on the way to their first $1M ARR.
Userexperience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. The worst part?
Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Mixpanel – the best cross-platform customer analytics software.
Photo by Ricardo Gomez Angel on Unsplash For decades, software development has mirrored the construction industry — a manpower-heavy model where effort, hierarchy, and sequencing define how value is created. Not for users. And certainly not for the kind of dynamic, value-led experiences today’s market demands. The assumption?
Let’s dive into the highlights and explore how these updates will transform your product management experience. By offering a clearer picture of each work item’s strategic importance, you can better align team efforts with company objectives, leading to more focused and impactful product development.
Youre not just showcasing your skillsyoure selling your ability to solve problems, think creatively, and make users fall in love with yourdesigns. But heres the kicker: hiring managers and ATS systems dont have time to decode your brilliance. Designed user-centered interfaces based on extensive user research and testing.
Founders focus on product-market fit, customer acquisition, and engineering scale long before they turn serious attention to monetization. So when is the right time to invest in pricing? You Need a Monetization Strategy Before You Scale Chris emphasized that pricing is not a one-time decision, but a system. ” 4.
The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. It is an actual team effort involving all stakeholders to foster diverse expertise and unique perspectives. Lets dive in.
Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. How can Userpilot help you improve the mobile app experience? Segment users in Userpilot.
But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.
What’s your biggest challenge with customer churn right now? Understanding the root causes of customer churn is the first step to reducing it. Identifying why users are leaving Proactively engaging at-risk users Measuring churn accurately How do you currently track customer health and predict potential churn?
At OpenAI, she established marketing foundations for ChatGPT for consumers and enterprises, as well as their developer API platform. What makes messaging stick with developers, enterprises, and consumers? What pricing experiments actually move revenue? Why is trying to be better than competitors usually a losing strategy?
Understanding your main objective helps tailor the approach to user behavior analysis. Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? Effective behavioral segmentation allows for timely and relevant user communication.
Hotjar has long been a go-to tool for understanding user behavior, but its not the only player in the game. In this post, well explore the top Hotjar alternatives redefining how teams collect user insights. In this post, well explore the top Hotjar alternatives redefining how teams collect user insights.
Brand health tracking is a continuous process of measuring how customers perceive and interact with your brand over time. It helps you monitor brand awareness, customer loyalty, competitive positioning, and overall brand equity—so you can make informed decisions when it matters most.
Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.
Tracking user behavior analytics in mobile apps is a whole different challenge compared to the web. Without a global DOM or easy auto-capture tools, tracking mobile app user behavior takes more planning. Most product analytics tools make tracking user activity on web applications look easy, and it is.
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