Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

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Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

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Product Research Customer Experience Feedback Software Research Software 165

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. A/B testing can often kill big, existing ideas because [it] expects results quickly – and you can’t get results quickly from big, important idea changes.

Customer Experience 114

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Mind the Product

JUNE 25, 2019

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly – but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Customer Experience 125

Customer Experience Product Research User Testing Entertainment 125

Mind the Product

JULY 30, 2019

Roisi Proven is a true product person: she has a penchant for imagining the worst, which she’s turned into a superpower to put all of her product decisions through a rigorous ethics test. The Black Mirror Test. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Product Research 118

Product Research Customer Experience User Testing Testing 118

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. This is great news, but finding the best UX research agency can be challenging for companies in need. To help you find the right match we collected the best UX research consultancies you can work with. . Experiment Zone.

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Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

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Mind the Product

JULY 9, 2019

He joined us to talk about product/market fit: what it is, how to know when you have it, and how to achieve it. The definition of product-market fit:] When customers agree that your product creates enough value for them relative to the other options that are available. What is product/market fit? Quote of the Episode.

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Product Research Customer Experience User Testing Entertainment 141

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. The Black Mirror Test. The Product Experience is hosted by Lily Smith and Randy Silver. Examples, featuring Badi, Verve and AirBnB. Talk to us.

Product Research 129

Product Research User Testing Testing Customer Experience 129

Mind the Product

DECEMBER 8, 2020

Our go-to person to learn more about creating a great play experience is Melissa Pickering, Strategic Product Director at The LEGO Group. The post Designing for Play – Melissa Pickering on The Product Experience [Rebroadcast] appeared first on Mind the Product. Translating consumer insights into business innovation.

Customer Experience 113

Customer Experience Product Research User Testing Feedback Software 113

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! Dear readers, I’m often asked- so what kind of startups are you investing in at Andreessen Horowitz? And since I’m focused mostly on consumer companies – is there anything exciting happening? Next generation entertainment and networks of people+content.

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User Testing Startups Technical Review Customer Experience 100

Mind the Product

MAY 28, 2019

The only person in the room who is an expert on the customer’s context is the customer. If your customers don’t care that much about your product, then they’re not going to talk to you. The Product Experience is hosted by Lily Smith and Randy Silver. We weren’t disappointed. Quotes of the Episode.

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Product Research Customer Experience Research Software Entertainment 149

Mind the Product

SEPTEMBER 3, 2019

We set ourselves a really clear sprint question, one that you can answer with a yes or a no… [and] at the end of 5 [user] tests, we’ll know how that the user would have answered that question… Unless a minimum of 3 – usually 4 or 5 – are a strong yes, it’s a fail and we’ll have to go back around again.

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Product Research Customer Experience Entertainment User Testing 109

Mind the Product

MARCH 11, 2020

One of the things we’ve learned from doing this podcast is that it’s important to schedule in time to reflect and to revisit some of the lessons you’ve learned along the way. The three magic questions] What are the user and customer behaviours that drive business results? Quotes of the Episode.

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Customer Experience Product Research User Testing Workshop 110

Mind the Product

DECEMBER 3, 2019

Jimena Almendares has held senior product roles and leadership positions at Zynga and Meetup , and now runs the Global Expansion efforts for Intuit. She has plenty of great stories to tell from those roles, but it’s her time as Chief Product Officer at OKCupid that we wanted to talk about. Are they going to bring more customers?

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Customer Experience Data Visualization Product Research Entertainment 92

Amplitude

AUGUST 17, 2020

Your marketing campaigns and your product are the tools to building strong customer relationships at scale. Consumers don’t feel special or understood when they’re served with a one-size-fits-all campaign. So how do you identify the channels, messaging, and features that resonate with the individual needs of different customers?

Customer Experience 52

Customer Experience User Testing User Friction Analytic Tools 52

Mind the Product

JULY 14, 2020

In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.]. The post Sleeping Giants – Nandini Jammi on The Product Experience [Rebroadcast] appeared first on Mind the Product. Review us on your podcast app so that we can use your feedback to be better. Quote of the Episode.

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Feedback Software Customer Experience Product Research Technical Review 102

Mind the Product

MARCH 31, 2020

With more than 25 years of experience between them, they’ve been there since the beginning, seen the evolution of the scene and have some amazing advice to share. How to make good user stories. This episode of The Product Experience is supported by our Mind the Product APAC sponsors. Quote of the Episode. Remote working.

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Customer Experience Product Research Feedback Software Data Visualization 121

Mind the Product

JULY 23, 2019

The three magic questions] What are the user and customer behaviours that drive business results? The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Quotes of the Episode.

Customer Experience 127

Customer Experience Product Research User Testing Workshop 127

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. At the time, watching TV shows or movies online involved waiting for lengthy downloads and dealing with frequent lag from slow internet speeds. Customers are unhappy. But it wasn’t always this way.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

Mind the Product

APRIL 10, 2019

Few people have more experience in leading product teams than Joff Redfern. The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. and Fidelity Investments. – US / UK / DE.

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Product Research Customer Experience Entertainment Software Engineering 135

freshtrax

MAY 2, 2023

The way that we consume digital content is ever evolving, with new technologies and new uses for existing technologies popping up seemingly every day! VR is often associated with creating immersive experiences, primarily for entertainment. VR is often associated with creating immersive experiences, primarily for entertainment.

Feedback Software 52

Feedback Software User Testing Technical Review Customer Experience 52

Mind the Product

NOVEMBER 5, 2019

before founding a STEM startup. She joined us on the podcast to talk about designing for children, ensuring that parents are happy, and designing to ensure that your customers take pride in what they accomplish. Product experience. Translating consumer insights into business innovation. before founding a STEM startup.

Product Research 74

Product Research Customer Experience Research Software User Testing 74

Mind the Product

SEPTEMBER 24, 2019

In this episode of The Product Experience, learn how to apply this ethos to your products, where they go, and your whole way of working. The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers.

Product Research 111

Product Research Customer Experience Entertainment Consulting 111

Mind the Product

JUNE 2, 2020

The post The Invisible Leader: Facilitation Secrets – Elena Astilleros on The Product Experience appeared first on Mind the Product. So the question then becomes: would the customer, if they were looking in on that session and seeing what you were up to -would they feel that their money was invested well? Quote of the Episode.

Customer Experience 127

Customer Experience Product Research Entertainment Workshop 127

Mind the Product

OCTOBER 22, 2019

With over 20 years of experience in industries ranging from manufacturing to aerospace, to energy, and more, Daniel Elizalde has seen it all. It’s when you put all those things together in a way that you can actually articulate… and can actually deliver solutions to your customers – that’s when the ‘A-ha!

Product Research 105

Product Research Customer Experience Entertainment Consulting 105

Mind the Product

NOVEMBER 19, 2019

Mixcloud CTO and co-founder Mat Clayton helped bootstrap his company from humble beginnings in an empty warehouse with no internet connection to more than 15 million active users over a 10-year period, all before they took their first round of funding. He joined us to talk about startup life, scaling, making hard decisions, and more.

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CTO Coach Fractional CTO Product Research Customer Experience 91

Mind the Product

SEPTEMBER 24, 2019

In this episode of The Product Experience, learn how to apply this ethos to your products, where they go, and your whole way of working. The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers.

Product Research 99

Product Research Customer Experience Entertainment Consulting 99

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

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Research Software Data Visualization User Testing Technical Review 65

Mind the Product

SEPTEMBER 17, 2019

Presently a partner at expansion stage venture capital firm OpenView, Ashley Smith has a long career of helping early-stage startups scale into successful organisations. It really comes down to: listen to your customers and figure out what they want, and then build that thing – and build it really, really well.

Product Research 103

Product Research Customer Experience Entertainment Consulting 103

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Mind the Product

AUGUST 20, 2019

Once you start thinking of users as “bad actors”, it makes you frame their intentions really negatively – and it makes you challenge the brand and design decisions you’re making to build for this [specific] case. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode. Talk to us.

Customer Experience 88

Customer Experience Product Research Entertainment User Testing 88

Mind the Product

DECEMBER 4, 2018

I often highlight that half of Netflix’s high-level product strategies fail in order to help product leaders to understand how hard it is to launch and grow startups. ” With Friends, we believed we could delight customers in hard-to-copy, margin-enhancing ways. Why did Netflix Persist for so Long? Small wins cloud judgment.

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User Testing Strategy Customer Experience Product Research 143

Mind the Product

DECEMBER 24, 2019

In the meantime, we’re re-running two episodes that fit the theme of the season: reflection and planning for 2020. And while we spend a lot of time focusing on the things that we’re building and obsessing over our users, it becomes easy to neglect ourselves. Lily’s Pick. Happy listening! Lily’s Pick.

Product Research 108

Product Research User Testing Entertainment Consulting 108

Mind the Product

MAY 1, 2019

Anything you believe to be true is a hypothesis until you go test it. How to treat your career as a product – testing things out in short increments. Read Donna’s book, The User’s Journey: Storymapping Products That People Love – US / UK / DE. Listen if you’d like to learn more about. Talk to us.

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Product Research Customer Experience User Testing Consulting 112

Mind the Product

OCTOBER 15, 2019

Where it gets really hard is [when it comes to] business impact, customer impact, the costs of not doing it – that’s where the rubber hits the road, and that’s where I think it’s way more art than science. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode. Talk to us.

Product Research 99

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