Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Managing change with users and stakeholders.

Customer Experience 171

Customer Experience User Testing Product Research Entertainment 171

Mind the Product

JUNE 24, 2020

Over the course of lockdown, how we maintain relationships with our nearest and dearest has been tested. But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. What drives our motivation? * Quote of the Episode.

Customer Experience 139

Customer Experience User Testing Product Research Customer Feedback 139

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! Dear readers, I’m often asked- so what kind of startups are you investing in at Andreessen Horowitz? And since I’m focused mostly on consumer companies – is there anything exciting happening? Next generation entertainment and networks of people+content.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Mind the Product

MARCH 23, 2021

Are you leaving money on the table, or are you scaring away potential customers? Are you leaving money on the table, or are you scaring away potential customers? Fanni’s article, How to Price Your Product in a Startup. Review us on your podcast app so that we can use your feedback to be better. Suggest them here.

Customer Experience 206

Customer Experience Product Research Strategy Feedback Software 206

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. The Black Mirror Test. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Talk to us.

Product Research 130

Product Research User Testing Testing Customer Experience 130

Mind the Product

JULY 30, 2019

Roisi Proven is a true product person: she has a penchant for imagining the worst, which she’s turned into a superpower to put all of her product decisions through a rigorous ethics test. The Black Mirror Test. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space.

Product Research 119

Product Research Customer Experience User Testing Testing 119

Mind the Product

APRIL 21, 2020

You’re not working the same way, and your customers have different needs than they did a month ago. What are we learning from customers that we don’t have to worry about learning over and over again, versus what’s the part that can be disrupted at any moment? Customer Discovery. Remote Working.

Product Research 166

Product Research Customer Experience Feedback Software Research Software 166

Mind the Product

JULY 9, 2019

He joined us to talk about product/market fit: what it is, how to know when you have it, and how to achieve it. The definition of product-market fit:] When customers agree that your product creates enough value for them relative to the other options that are available. What is product/market fit? Quote of the Episode.

Product Research 143

Product Research Customer Experience User Testing Entertainment 143

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Mind the Product

DECEMBER 8, 2020

Melissa joined us on the podcast to talk about designing for children, ensuring that parents are happy, and designing to ensure that your customers take pride in what they accomplish. Translating consumer insights into business innovation. Review us on your podcast app so that we can use your feedback to be better.

Customer Experience 114

Customer Experience Product Research User Testing Feedback Software 114

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. A/B testing can often kill big, existing ideas because [it] expects results quickly – and you can’t get results quickly from big, important idea changes.

Customer Experience 116

Customer Experience Product Research User Testing Entertainment 116

Mind the Product

JUNE 25, 2019

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly – but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space.

Customer Experience 127

Customer Experience Product Research User Testing Entertainment 127

freshtrax

MAY 2, 2023

The way that we consume digital content is ever evolving, with new technologies and new uses for existing technologies popping up seemingly every day! VR is often associated with creating immersive experiences, primarily for entertainment. VR is often associated with creating immersive experiences, primarily for entertainment.

Feedback Software 52

Feedback Software User Testing Technical Review Customer Experience 52

Mind the Product

DECEMBER 24, 2019

In the meantime, we’re re-running two episodes that fit the theme of the season: reflection and planning for 2020. And while we spend a lot of time focusing on the things that we’re building and obsessing over our users, it becomes easy to neglect ourselves. Lily’s Pick. Happy listening! Lily’s Pick.

Product Research 109

Product Research User Testing Entertainment Consulting 109

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! Dear readers, I’m often asked- so what kind of startups are you investing in at Andreessen Horowitz? And since I’m focused mostly on consumer companies – is there anything exciting happening? Next generation entertainment and networks of people+content.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Mind the Product

JANUARY 14, 2019

Not surprisingly, when you’re looking for customer validation for B2B products, there simply aren’t as many datapoints to draw from in enterprise product management as there are for consumer products. Collect Customer Validation Early on. So how do you weight their feedback? Educate the Customer. Competition.

Enterprise 125

Enterprise Customer Feedback Data Visualization User Testing 125

Mind the Product

MAY 28, 2019

The only person in the room who is an expert on the customer’s context is the customer. If your customers don’t care that much about your product, then they’re not going to talk to you. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space.

Product Research 151

Product Research Customer Experience Research Software Entertainment 151

Mind the Product

JANUARY 23, 2019

One of the things I’ve recognised, in working with Product and Innovation folks, especially those that subscribe to an agile and lean methodology is that they kept skipping ‘research’, especially discovery research. And when they did validation research, they really just wanted to hear what they wanted to hear.

Product Research 106

Product Research Customer Feedback Research Software User Testing 106

Mind the Product

SEPTEMBER 3, 2019

We set ourselves a really clear sprint question, one that you can answer with a yes or a no… [and] at the end of 5 [user] tests, we’ll know how that the user would have answered that question… Unless a minimum of 3 – usually 4 or 5 – are a strong yes, it’s a fail and we’ll have to go back around again.

Product Research 109

Product Research Customer Experience Entertainment User Testing 109

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Mind the Product

FEBRUARY 13, 2019

You are never alone in a room with your user – we’re just one of 60 apps on average… If you don’t make the user’s life better, easier… then maybe you’re just not that relevant for them. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space.

Product Research 167

Product Research Entertainment Customer Experience User Testing 167

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Our journey has led us to partner with startups and enterprises in more than 250 projects worldwide. While also placing a strong emphasis on UX research to guide our design decisions.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Mind the Product

NOVEMBER 5, 2019

before founding a STEM startup. She joined us on the podcast to talk about designing for children, ensuring that parents are happy, and designing to ensure that your customers take pride in what they accomplish. Translating consumer insights into business innovation. before founding a STEM startup. Quote of the Episode.

Product Research 74

Product Research Customer Experience Research Software User Testing 74

Mind the Product

JULY 14, 2020

Tech was built on the idea that we get our products to scale, so we work really hard to get people to click to register, start a new trial, become a new customer – that’s what we live and die by in tech. Review us on your podcast app so that we can use your feedback to be better. Quote of the Episode. Like our theme music?

Feedback Software 103

Feedback Software Customer Experience Product Research Technical Review 103

The Product Coalition

JUNE 14, 2020

Not testing your ideas is a great way to fail fast. They help you to find your product-market fit , get stakeholder and user feedback, and start building buzz around your upcoming launch. Draw out a basic idea of what your user interface will look like. Eric Ries describes it perfectly in The Lean Startup.

User Testing 105

User Testing Feedback Software Customer Experience Data Visualization 105

Mind the Product

MARCH 31, 2020

How to make good user stories. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. How to make good user stories. Remote working.

Customer Experience 121

Customer Experience Product Research Feedback Software Data Visualization 121

Amplitude

AUGUST 17, 2020

Your marketing campaigns and your product are the tools to building strong customer relationships at scale. Consumers don’t feel special or understood when they’re served with a one-size-fits-all campaign. So how do you identify the channels, messaging, and features that resonate with the individual needs of different customers?

Customer Experience 52

Customer Experience User Testing User Friction Analytic Tools 52

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. It may sound obvious but emotionally-engaged customers are more likely to recommend, more likely to repurchase, and are less price sensitive.

Data Visualization 130

Data Visualization Reporting Tools Analytic Tools User Testing 130

Mind the Product

APRIL 10, 2019

Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space.

Product Research 135

Product Research Customer Experience Entertainment Software Engineering 135

The Secret PM Handbook

SEPTEMBER 16, 2016

It gives you a structure for your thinking and research. Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. The book is a great and entertaining read. ” This doesn’t mean you shouldn’t talk to your customers. Mental Model Categories.

Product Management 275

Product Management Product Manager Product Research User Testing 275

Mind the Product

NOVEMBER 19, 2019

Mixcloud CTO and co-founder Mat Clayton helped bootstrap his company from humble beginnings in an empty warehouse with no internet connection to more than 15 million active users over a 10-year period, all before they took their first round of funding. He joined us to talk about startup life, scaling, making hard decisions, and more.

CTO Coach 91

CTO Coach Fractional CTO Product Research Customer Experience 91

The Product Coalition

FEBRUARY 5, 2021

He then pursued a Master of Applied Science in Systems Design, a research-based program where he was required to use analysis and experimental design to answer a set of questions around a specific topic. About six months into his research, Michael realized that the questions he had chosen to answer were all closely related.

Research Software 158

Research Software Analytic Tools Product Management Product Manager 158

The Product Coalition

SEPTEMBER 26, 2020

It made me appreciate how convenient entertainment had become on flights. In air entertainment is a great way for me to get my mind off of the fact that we are flying at 500mph somewhere around 30–40K feet in the air and if something goes wrong there is very little I can do to protect myself and my family. To myself I think?—?“oh

Research Software 158

Research Software Entertainment User Friction User Testing 158

Mind the Product

JUNE 2, 2020

So the question then becomes: would the customer, if they were looking in on that session and seeing what you were up to -would they feel that their money was invested well? Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Quote of the Episode.

Customer Experience 128

Customer Experience Product Research Entertainment Workshop 128

Mind the Product

MARCH 11, 2020

The three magic questions] What are the user and customer behaviours that drive business results? Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. The three magic questions] What are the user and customer behaviours that drive business results?

Customer Experience 110

Customer Experience Product Research User Testing Workshop 110

Mind the Product

JANUARY 30, 2019

His presentation, Product Thinking for Marketplace Startups , does an amazing job of documenting the differences between pipes and platforms, the three fundamental forces of marketplaces, and the specific challenges of catering to customers concerned with the well-being of their fur babies. Quote of the Episode. Fur babies!

Product Research 81

Product Research B2C Technical Review Entertainment 81