Intercom, Inc.

DECEMBER 21, 2021

We’re not exactly sure how, but yes, it’s that time of the year again. Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Code for America’s Amanda Renteria on defining the citizen experience. And the timing couldn’t be more urgent.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

JANUARY 5, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

The Product Guy

FEBRUARY 18, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Guy

MAY 15, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Atomic Spin PM

JANUARY 23, 2019

Experience is the best teacher. When evaluating custom software development partners, it’s important to know if your potential partner has a track record of success with companies like yours and projects of similar complexity. Experience. In this post, I’ll focus on experience. Evaluating Experience.

Software Review 40

Software Review Technical Review Customer Experience Fractional CTO 40

BrainMates

JULY 23, 2019

We spoke with Chief Technology Officer, Paul Cascun to talk about how in-house Product Management training changed the game. Twelve months later, Nick returned to review what we were doing and where we were going. “But having Brainmates come in, to say “this is an accepted approach. The icing on the cake?

Fractional CTO 40

Fractional CTO CTO Embedded Analytics Reporting Tools 40

Mironov Consulting

JANUARY 17, 2019

Many CEOs tell me that they (personally) are the best-informed people within their companies about what customers need , and they (personally) are best positioned to drive decisions on product priorities. A not-yet-generating-repeatable-revenue company of 6 people might have one architect/CTO, one designer, three other developers, and a CEO.

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User Testing Customer Feedback Customer Experience CTO Coach 97

The Product Guy

MARCH 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

FEBRUARY 2, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 27, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Bain Public

MAY 29, 2020

FUN FACT: It is actually thanks to the coaching service for innovative and technological SMBs (PMEit) administered by MAIN that we’ve been able to work with some of our incredible clients, Wastack , LiveScale , Blaise Transit and Enkidoo , and provide them with product management, consultancy and coaching support. Startup founder?

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CTO Coach Research Software Startups Feedback Software 52

Userpilot

MARCH 7, 2024

Recently, I did a little experiment. I asked DALLE to ‘Give me an image of a tech CEO’. It gave me two photos of a smartly-dressed young, white man in a corporate office setting. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Because he is.

Technical Review 104

Technical Review CTO Coach Startups Feedback Software 104

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. At the time, most meal packages made for feeding tubes contained chemicals and preservatives, and lacked any sort of variety.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. At the time, most meal packages made for feeding tubes contained chemicals and preservatives, and lacked any sort of variety.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life. At the time, most meal packages made for feeding tubes contained chemicals and preservatives, and lacked any sort of variety.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. Think about the impact that racism has already had in tech. Paving a way forward.

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Technical Review Software Review Systems Review Fractional CTO 289

The Product Coalition

NOVEMBER 7, 2019

MetaLab reworked the company’s website and app, redesigned its logo, and created most of what users see when they interact with the messaging tool today. What Outsourcing Really is: Types and Opportunities When we say “outsourcing”, what we often mean is different levels of involvement, commitment, technical expertise, and responsibility.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

UX Planet

MARCH 2, 2024

This industry trend gave me an opportunity to conduct a retro of what went well and what should be continued or stopped. Our design system standardized the way we create experiences globally Global adoption and implementation of the design system. This was praise and a comment that I heard from our Digital Business CTO.

Feedback Software 84

Feedback Software Systems Review CTO Coach Data Visualization 84

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Wasted time means lost opportunities. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Bain Public

DECEMBER 19, 2022

Blaise Transit , a Bain Public client, recently announced new business updates that demonstrates their ongoing success and perseverance in the industry. They monopolized the summer & fall to double down on their client efforts, market strategy and planning for new features for the next set of cities they targeted in 2023.

Fractional CTO 52

Fractional CTO CTO Coach Transportation Customer Experience 52

Atlassian

JANUARY 27, 2022

More than anything, we’re grateful for our customers, staff, and stakeholders. Customers look to Atlassian for innovative products that take the “work” out of teamwork, and we’re committed to coming through for them. Wins for enterprise customers. Download our Q2 FY22 earnings report here. Get off of onto my cloud!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Gainsight

JULY 1, 2022

In the tech industry, competition is driving the adoption of a new growth model. Instead, companies are searching for ways to successfully maximize customer lifetime value by lowering Customer Acquisition Cost (CAC) and improving Net Revenue Retention (NRR)—but do so without drastically increasing spending with high-touch resources.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Mind the Product

MARCH 29, 2020

Since #mtpcon Singapore 2019 Mind the Product has been on a mission to support the continuing growth of the AsiaPac tech community. By general consensus product management as a discipline in AsiaPac remains behind the West and the product management role is misunderstood at times. Behind the West?

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Product Research Research Software Feedback Software User Testing 164

Product Talk

MAY 10, 2023

To learn more about how real product leaders are approaching this challenge, I recently sat down with fellow Product Talk instructor Ellen Juhlin (who’s also a product coach, consultant, and Senior Director of Product Management at Orion Labs ). Teresa: Who are your typical customers? What was going on at your company at that time?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. If you’re short on time, here’s some quick takeaways.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Revulytics

DECEMBER 16, 2019

As product management becomes such an in-demand, lucrative career option, companies are carving out markets with offerings that enhance a product manager’s job to build and optimize customer-centric products. Industry, The Product Conference, Cleveland, OH. X4 The Experience Management Summit, Salt Lake City, UT.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Technical Review 76

The Product Coalition

JULY 17, 2018

After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. Dave Weiss, CTO BabyCenter LLC, Johnson & Johnson “The biggest success for us was having WillowTree take over the app.”?

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Atomic Spin PM

JANUARY 16, 2019

Experience. Defining “Great People” I would look for two big things: Generalist product developers – I want to work with people who specialize in software product development and who take a generalist approach to technology. This is not the same as specializing in a certain software language/tool/technology.

Software Review 40

Software Review Weak Development Team Customer Experience Technical Review 40

Atomic Spin PM

JANUARY 9, 2019

Finding the right custom software development firm for your project is a tough job. Making useful, valuable software products takes a lot more than technical know-how. And understands your industry? I’m going to be investing time into this relationship. So how do you find a firm that has all these skills?

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Weak Development Team Software Developers Software Development Research Software 40

Crafty CTO

APRIL 17, 2023

In a recent conversation, we laughed about how tough it is to stay up with the AI Emergence, and I pointed out that it’s almost a full time job just keeping up with him , let alone everything else happening in the AI world. Well, that industry has been terminated. ” And cost savings isn’t the only driver.

Artificial Inteligence 8

Artificial Inteligence ChatGPT CTO Coach Fractional CTO 8

Business of Software Conference

MARCH 24, 2021

I would rather go out of business than be beholden to anyone other than myself and our customers. We’ve wrote a lot of books and put a lot of ideas out there, i a lot of people would say where we kind of go against the grain in our industry. So I know a lot of people are doing that now for the first time. That worked well.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40