ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? But it also sets the stage for a parallel strategy that doesn’t sacrifice short-term wins.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

The Product Coalition

NOVEMBER 26, 2019

Their goals are always stated in terms of delivering products and features (output), and never in terms of expected business and customer outcomes. Such teams expect to get a prioritized product backlog and detailed requirements, often in the form of epics and user stories. The bigger context?—?users,

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

The Product Coalition

MARCH 15, 2020

If you are “doing prioritization”, that simply means you have too much you are trying to tackle, you are wasting time trimming down those ideas, and you are probably doing this in a series of internal discussions, i.e., you are not leveraging user testing to make evidence-based decisions to drive toward more innovative solutions.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

ProductPlan

JULY 9, 2019

I recently attended a presentation by Benjamin Evans, Inclusive Design Lead at Airbnb, on product accessibility and his experience with designing for inclusion. It really got me thinking about how we build products in tech and the inherent biases in product management. Elements of Accessibility. Resizable images.

User Testing 62

User Testing Customer Experience Product Research Research Software 62

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. Jessica Wagner believes that building products should be a user-centric process from beginning to end.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Reporting Tools 61

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? But it also sets the stage for a parallel strategy that doesn’t sacrifice short-term wins.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Hutwork

MARCH 9, 2018

Mind the Product says it’s time to take the good things you learned from agile and adapt them to the ever-evolving product management needs of the future. Just like you use the latest technology to inform products of today, you need to change the way you build products to optimize for the future.

Article 82

Article Feedback Software Research Software User Testing 82

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

ProductPlan

JULY 10, 2020

Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. Over 20% of customers took the time to praise the product’s ease of use every month in our Net Promoter Score (NPS) surveys.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Mixpanel

JUNE 17, 2020

What is your North Star metric and how has it changed over time? When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. How much audio is being consumed by our users daily, monthly, on average, etc.?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

What is your North Star metric and how has it changed over time? When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. How much audio is being consumed by our users daily, monthly, on average, etc.?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

ProductPlan

DECEMBER 21, 2020

Is it Time to Declare Roadmap Bankruptcy? Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. That way, you’ll know if your strategic plan is working and your roadmap is on the right track, or if it’s time to declare roadmap bankruptcy. Increase free-trial signups.

Roadmap 73

Roadmap Software Review Weak Development Team Customer Experience 73

ProductPlan

DECEMBER 21, 2020

Is it Time to Declare Roadmap Bankruptcy? Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. That way, you’ll know if your strategic plan is working and your roadmap is on the right track, or if it’s time to declare roadmap bankruptcy. Increase free-trial signups.

Roadmap 52

Roadmap Software Review Weak Development Team Customer Experience 52

ProductPlan

DECEMBER 21, 2020

Is it Time to Declare Roadmap Bankruptcy? Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. That way, you’ll know if your strategic plan is working and your roadmap is on the right track, or if it’s time to declare roadmap bankruptcy. Increase free-trial signups.

Roadmap 40

Roadmap Software Review Weak Development Team Customer Experience 40

Roadmunk

JULY 20, 2017

Remember the Technology Adoption Lifecycle Model ? Where your product falls on this model impacts which metrics you should monitor. Here are the metrics we break down: Customer Lifetime Value. Customer Acquisition Cost. Customer Lifetime Value. Use customers’ average expenditure as the starting point for your LTV.

Customer Experience 74

Customer Experience Product Management Product Manager Technical Review 74

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. Ask this same cohort to define product operations—and how it differs from product management—and that consistency begins to fade. Many lack a clear picture of product operations’ role in general.

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

ProductPlan

NOVEMBER 10, 2020

Even if your product is functionally superior, larger companies can fund more loss-leading land grabs and concierge-level customer service. To survive this trepidacious time period in your company’s growth, you must be extra sure that each move is the right one. Different socializing strategy.

Data Visualization 53

Data Visualization Roadmap Software Review Technical Review 53

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. The ones mentioned here are, from our experience, the most effective.

Weak Development Team 151

Weak Development Team Reporting Tools Research Software Feedback Software 151