Customer Feedback Differentiation Naming Outbound 
Intercom, Inc.
JUNE 22, 2020
In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.
Intercom, Inc.
DECEMBER 6, 2022
My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. Consistently prioritize user needs. Why is this principle important to teams at Intercom? A simple example?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Userpilot
APRIL 30, 2020
All SaaS companies live and die by their ability to lead their customers to ongoing success. Proactive provision of guidance and support to new, current, and prospective customers. In this article, we’re going to explore: What product management and customer success typically looks like for SaaS .
Intercom, Inc.
AUGUST 1, 2019
Tara: You’ve been breaking all the typical timelines for growth, incredible name recognition, marketing tactics that span some traditional partnerships, to very disruptive formats in really visible ways. We had this physical card in front of our customer, and that gave us the idea that we could build a brand early.
Intercom, Inc.
JULY 19, 2021
It’s clearer than ever that customers (and businesses) prefer conversational support. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction.
Userpilot
APRIL 30, 2020
All SaaS companies live and die by their ability to lead their customers to ongoing success. Proactive provision of guidance and support to new, current, and prospective customers. In this article, we’re going to explore: What product-service management and customer success typically looks like for SaaS .
Business of Software Conference
MAY 21, 2020
We’ve also received some incredible feedback from our interview process. Just last month we had a candidate who we rejected for an android internship role and afterward he sent us a really long email giving us feedback on our hiring process. I’ll share some more insight into our value proposition in a moment.
Expert insights. Personalized for you.
235 
Let's personalize your content