Userpilot

MAY 17, 2022

There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. This is a continuous journey. So let’s get started.

Feedback Software 93

Feedback Software User Testing Product Research Customer Feedback 93

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Download your copy of the thought leadership paper now.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. This is a branding and messaging issue. This is a branding and messaging issue. As product professionals, we need to help position our products in ways that make sense for customers and the organization. We have to tell the product and brand story effectively.

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Product Innovation Educators

FEBRUARY 20, 2023

The Product-Market Fit Pyramid is the key framework, and it has five layers that build on each other. Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. 8:38] How do we identify our target customer?

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

Intercom, Inc.

SEPTEMBER 7, 2018

For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Supercharge your pipeline with Custom Bots. See what Custom Bots can can do for you: More leads 24/7. Code-free customization.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Indicative

JUNE 1, 2020

If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. The right customer analytics platform can help provide the insights and knowledge necessary to steer this process around data-informed decision-making.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Gainsight

FEBRUARY 21, 2020

Are you delivering a product experience your users want or are you just going through the motions? What makes companies like Slack and Amazon so successful is their dedication to their user’s needs (you might know it as “customer obsession”). The first step is to make sure that your product experience is optimized for the user.

Customer Experience 89

Customer Experience Data Visualization Feedback Software Analytic Tools 89

Userpilot

JUNE 28, 2022

Being able to quickly build, launch, see how something lands, and learn lessons is a fantastic way to gather meaningful user feedback. Prototype testing involves sharing your prototype with a range of test participants and gathering feedback. Get feedback fast and confirm your decisions. Let’s dive in!

User Testing 52

User Testing Product Research Feedback Software Research Software 52

Intercom, Inc.

JULY 8, 2020

But one thing has not: what customers want. As consumers ourselves, we’re all too familiar with what our customers want – a convenient and personalized support experience. But until recently, businesses have had to settle for “good enough” customer support. Happier customers and a happier support team. The result?

Customer Experience 203

Customer Experience User Testing Feedback Software Customer Feedback 203

Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. How much do you think about the user experience of your products? The entire user experience? Our guest, Elizabeth Ferrao, has a practical framework for quickly evaluating UX called First Time UX, or FTUX, which is an acronym for a 4-step process.

Customer Experience 70

Customer Experience UX User Friction Product Management 70

Revulytics

APRIL 17, 2019

Most software companies want to know more about how their customers and trial users are engaging with their software. Increasingly, they realize raw data isn’t enough: they need actionable insights for optimizing product development, increasing adoption, and growing sales. The solution has a name: software usage analytics.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Intercom, Inc.

AUGUST 6, 2018

For users, having your workflows and data spread across multiple siloed tools in many different places brings unnecessary complexity to day-to-day work. have been working hard to empower sales and support teams to ace every customer interaction by building 1-click video calling. No complex sign up forms, no download experience.

Feedback Software 130

Feedback Software Product Research User Testing Customer Experience 130

Product Innovation Educators

JULY 3, 2023

Established organizations are seeing a lot of external change—new technologies, new behaviors among customers and employees, and digital change. In an established business, you have a business model, customers, ecosystem of partners and distribution channels, employees, and a brand reputation. This is about established businesses.

Artificial Inteligence 107

Artificial Inteligence Leadership User Testing Feedback Software 107

The Product Coalition

JULY 23, 2019

billion downloads a year, a growth rate of 207%?—?which However, no matter how rosy and prospective the app market looks from the exterior, with more than 2 million apps available for download, the competition is nothing short of cut throat. One statement read as such: App Annie forecasts that by 2022, India will have 37.2

Analytic Tools 60

Analytic Tools Data Visualization Customer Feedback Customer Experience 60

Userpilot

OCTOBER 18, 2021

Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. Pirate metrics help you assign specific metrics to the particular stage in the user journey – Acquisition, Activation, Retention, Referral, or Revenue.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Onboarding KPIs 90

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Putting $125M to work for you, our customers. Lessons learned from scaling a team. Eoghan McCabe, CEO.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Revulytics

AUGUST 14, 2018

Software usage analytics is the ability to collect, analyze, present, and visualize data on the use of software applications and describes the solutions to understand the adoption of specific features, user engagement, product lifecycles, computing environments, and more.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Customer Feedback 66

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Product Innovation Educators

MARCH 1, 2021

Your role is in the middle of the work the organization does, giving you insights that few executives have, which is why you should become one. Ask yourself, What is my framework? We need to reframe the messages we tell ourselves. You get a rich set of feedback to help identify blindspots. 10:38] How do we think bigger?

Leadership 71

Leadership Product Management Product Manager Customer Feedback 71

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. What Is User Onboarding?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

The Product Coalition

JULY 10, 2019

In this post, I have put together an explanation of our Product Brief and also provided a free template for you to download. As a Product Manager, this Product Brief helps frame, scope and communicate the customer problem to the team. Provide some insight about your users (persona types) and the requirements that lead to the JTBD.

Document 60

Document User Testing Technical Review Customer Feedback 60

Mind the Product

FEBRUARY 16, 2017

We decided to focus on retention as our first topic because it’s the most critical metric for the success of a business, yet it’s often overlooked in favor of acquisition rate, installs, or daily active users. Retention is Different at Every Stage of the User Lifecycle. Reactivate your resurrected users.

Analytic Tools 121

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 121

Folding Burritos

FEBRUARY 22, 2016

Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. and “is this a big enough problem for our customers, that justifies the investment?”. A Mini-framework to Drive Stakeholders Towards Problems.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Userpilot

JULY 23, 2023

With a jobs-to-be-done template, you can easily transform your customer interviews into actionable insights and develop an engaging product with high chances of success. We’ve brought 7 jobs-to-be-done templates that can perfectly lay out your customer JTBDs in an actionable way. What is the jobs-to-be-done framework?

Framework 92

Framework Feedback Software User Testing Data Visualization 92

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Product Innovation Educators

FEBRUARY 13, 2023

In other words, what can we learn from theme parks to help us do a better job creating products our customers love? Summary of some concepts discussed for product managers [2:13] Tell us about your work creating customer experiences. My job was to make sure the customers experienced a clean pool. Next is action.

Customer Experience 113

Customer Experience Artificial Inteligence Feedback Software Data Visualization 113

Gainsight

JULY 16, 2019

With Gainsight PX, you don’t need to download, integrate, and learn a bunch of third-party solutions. Analytics and the tools to act on those insights are bundled into one easy-to-use platform. Easy custom reports that help visualize and organize data. Gainsight PX provides reliable customer support. Funnel analysis.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Product Club

JULY 7, 2018

Running a product deep dive builds your knowledge and insight around the product and provides a foundation to build on. Each deep dive is a little different, but this five-step framework will give you a solid starting point: Use the product. Talk to customers. Talk to customers. Model the core mechanics.

User Testing 54

User Testing Customer Feedback Product Management Product Manager 54

Intercom, Inc.

JANUARY 12, 2022

Any insight from data analysis will only ever be as good as the data itself. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. You can use it to better understand your customers, to know who to talk to.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. What is SaaS customer onboarding? Action-packed, right?

Analytic Tools 89

Analytic Tools Onboarding KPIs Feedback Software Framework 89

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App promo videos take your marketing to the next level by bringing your messaging to life. A certain amount of downloads?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

JULY 13, 2018

You can spend months working on a great idea, pour tons of time and energy into crafting the perfect marketing, but without customers your business will cease to exist. All future growth hinges on one thing – customer acquisition. Mobilize your influencers to drive customer acquisition. Want more advice like this?

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Userpilot

AUGUST 14, 2023

You need to know what in-app communication to implement to attract, engage, and retain a bigger customer base while maximizing revenues. TL;DR Growth marketing is achieving exponential and sustainable growth by implementing high-impact tactics across the user journey. A/B test landing pages to increase customer acquisition.

Onboarding KPIs 91

Onboarding KPIs Strategy Marketing User Testing 91

Andrew Chen

DECEMBER 10, 2018

I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. How chain letters were invented and rethinking its effectiveness in the framework of viral growth. Download the deck. Viral growth.

User Testing 100

User Testing Startups Technical Review Customer Experience 100