Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Alchemer Mobile

MARCH 16, 2021

In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Understand customer emotion by gathering, measuring, and acting on feedback to make product decisions.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback?

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Technology (media creation, connectivity, etc.).

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 9, 2022

We all know that retaining customers costs less than acquiring new ones. So, why does it often get deprioritized in favor of customer acquisition and app downloads? Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What is customer retention?

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. “Mobile has been a huge enabler of these heightened expectations, largely replacing the customer service agent of the past. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Finance apps experienced another year of customer engagement gains as people became more comfortable with managing their finances through apps. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Finance 261

Finance User Testing Feedback Software Research Software 261

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Folding Burritos

FEBRUARY 13, 2018

In my previous post , I described a way to think about our internal product communications, and how that can help us optimize our time and make us more effective as Product Managers. This post focuses on the Progress and Releases side of things because they share the same source and their reports can be produced in similar ways.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Our guest is Dr. Lilac Muller, VP of Product Management at Kymeta Corporation. 8:36] How do we create a customer use case?

User Testing 123

User Testing Reporting Tools Customer Experience Research Software 123

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. “When customers interact with our world-class employees, their satisfaction skyrockets. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner?

Travel 261

Travel User Testing Research Software Feedback Software 261

Usersnap

MAY 17, 2023

The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. But what if I told you there’s a game-changing solution? In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. Let’s dive in!

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 74

Embedded Analytics Data Visualization Analytic Tools Feedback Software 74

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Folding Burritos

FEBRUARY 22, 2016

What we want is to create a culture where stakeholders come to us with problems, rather than ready-made ideas and solutions (i.e. Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. features.).

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. Being the middle person.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Product Innovation Educators

JULY 11, 2022

How this product manager created a successful product for an underserved market. Today we are taking a product journey, exploring how an insight about an underserved market turned into a valuable product and a rapidly growing company. Summary of some concepts discussed for product managers. [2:35]

Research Software 100

Research Software Feedback Software Reporting Tools User Testing 100

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. See actionable strategies for engaging with customers during this difficult time here. Mobile Customer Sentiment.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Alchemer Mobile

JULY 11, 2019

So, as a product manager for a mobile application, how on earth can you build an application that stands a chance of becoming a well-used, frequently purchased application, let alone rise to the level of “top 10?”. How long does an application have to prove itself, before the user moves on to something else? “The

Research Software 220

Research Software User Testing Feedback Software Customer Experience 220

UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Let’s have a look at them.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. Today we are looking at product management work through the eyes of a CEO, exploring several topics together. Summary of some concepts discussed for product managers. [3:41]

Research Software 93

Research Software Feedback Software Reporting Tools User Testing 93

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. Knowing where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. Explore the best conversion rate optimization tools on the market. CRO analytics is about leveraging quantitative data and analytics to understand how users interact with a product, service, or series of web pages.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Intercom, Inc.

MAY 25, 2021

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Download your copy of the thought leadership paper now.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience?

Customer Experience 72

Customer Experience User Testing Customer Feedback Feedback Software 72

Revulytics

OCTOBER 25, 2017

In announcing the new AR app, Michael Valdsgaard, Leader Digital Transformation at Inter IKEA Systems said that “now, technology has caught up with our ambition. These seem like such simple questions but can be so difficult to answer – especially in the context of competing interests and opinions we face daily as product managers.

Analytic Tools 113

Analytic Tools Data Visualization Reporting Tools Customer Experience 113

Roman Pichler

NOVEMBER 1, 2022

Traditional product roadmaps are usually output-focussed plans that map a list of features, like registration, search, and reporting, onto a timeline. This can be reassuring for customers and stakeholders. You can avoid these drawbacks by using a different roadmap type: a goal-oriented or outcome-based product roadmap.

Roadmap 313

Roadmap Weak Development Team Customer Experience Reporting Tools 313

Alchemer Mobile

JUNE 18, 2019

According to RetailMeNot, approximately 80 percent of customers are more loyal to brands that offer rewards programs and 70 percent are more likely to participate in a loyalty program if they can access it through their mobile device. Customers now expect to gain points and achieve milestones for purchases made through apps.

Feedback Software 199

Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Revulytics

AUGUST 14, 2018

Depending on what you do (product management, software development, etc.), you may call it software usage analytics, runtime intelligence, software business intelligence, or software intelligence (if I missed your favorite please add it in the comments).

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Customer Feedback 66

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include?

Analytic Tools 89

Analytic Tools Data Visualization Research Software Feedback Software 89

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. And you had to own all the servers. And you had to own all the servers. Nightmare, right?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices.

Onboarding KPIs 123

Onboarding KPIs Analytic Tools Research Software Data Visualization 123

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. They share insights applicable across the mobile landscape, as well as benchmarks specific to your industry.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246