Alchemer Mobile

MARCH 9, 2022

We all know that retaining customers costs less than acquiring new ones. So, why does it often get deprioritized in favor of customer acquisition and app downloads? Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What is customer retention?

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. 4 Steps to Boost Mobile Customer Retention. What is Customer Retention + 8 Customer Retention Strategies.

User Testing 264

User Testing Feedback Software Customer Feedback Customer Experience 264

Alchemer Mobile

FEBRUARY 10, 2022

While it’s critical to perfect these fundamentals, we want to spend time diving into some of the more advanced mobile app marketing strategies to improve ASO. The ultimate long-term goal of ASO is to reduce the cost of acquiring new customers by making the search and decision-making process faster. Drive downloads. Description.

Feedback Software 246

Feedback Software User Testing Strategy Marketing 246

Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. Download the guide today ! Voice of the customer templates. Definition of the voice of the customer (VoC). Definition of the voice of the customer (VoC).

Data Visualization 241

Data Visualization Customer Experience Customer Feedback Download 241

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops?

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Alchemer Mobile

MAY 12, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Home apps: Mobile customer engagement benchmarks. Home consumers are eager to give feedback when asked. Consumer sentiment.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Roman Pichler

JUNE 7, 2022

Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” ” Solution-centric data : “We’re making great progress; we’ve implemented 50 more user stories, and velocity is up by eight points!” If this data is actioned, bad product decisions will be made.

KPI 285

KPI Data Visualization Weak Development Team Customer Feedback 285

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Strategy first, technology second.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. “When customers interact with our world-class employees, their satisfaction skyrockets. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? Popular phrases.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

OCTOBER 21, 2021

What strategies do you use to prioritize your product roadmap? What have been your favorite ways to connect and get feedback from your customers? Because growth is focused on KPIs, it’s not just about boosting user numbers, it’s actually indexing on what’s going to move the metrics that are important to companies.”

User Testing 246

User Testing Data Visualization Product Management Product Manager 246

Intercom, Inc.

AUGUST 23, 2022

Customer retention has never been more critical to business success than it is today. That’s why companies should look to support – and retain – the customers they have. Shifting focus to customer retention can actually be twice as powerful as customer acquisition. How to drive retention from customer support.

Customer Experience 211

Customer Experience Data Visualization Customer Feedback Customer Communications 211

ProductPlan

MARCH 21, 2024

We get it–your days are packed with roadmap review meetings, brainstorming sessions, and making (what sometimes feels like) too many PowerPoint presentations. We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader.

Reporting Tools 105

Reporting Tools Data Visualization Research Software Feedback Software 105

Product Innovation Educators

SEPTEMBER 4, 2023

A four-layer framework to create a winning product strategy Today we are talking about creating product strategy. Bob is the author of the book Creative Strategy Generation. He has since founded and leads the Strategy Generation company. Product strategy is doing that at a product level. Our guest is Bob Caporale.

Product Strategy 121

Product Strategy Strategy Weak Development Team Framework 121

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. It will paint a truer picture of the user experience.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Alchemer Mobile

OCTOBER 14, 2021

What strategies do you use to prioritize your product roadmap? What have been your favorite ways to connect and get feedback from your customers? ” Lesson 3: What strategies do you use to prioritize your product roadmap? What are some trends you anticipate happening in the next several years?

Technical Review 245

Technical Review User Testing Data Visualization Feedback Software 245

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. 6:52] Did you find a gap in the roadmapping tools that were available before you started Gocious?

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Alchemer Mobile

JUNE 18, 2019

According to RetailMeNot, approximately 80 percent of customers are more loyal to brands that offer rewards programs and 70 percent are more likely to participate in a loyalty program if they can access it through their mobile device. Customers now expect to gain points and achieve milestones for purchases made through apps.

Feedback Software 199

Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Alchemer Mobile

SEPTEMBER 3, 2020

The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. For example, an app that has regularly had five million Daily Active Users drops to one million. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

NOVEMBER 9, 2022

But if you truly have resourcing issues, it’s always worth talking with your manager to understand your team’s hiring plan as your insight will be helpful in putting together a job description for your next teammate. Customer expectations shift dramatically depending on device. Become an expert in mobile usability.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Alchemer Mobile

OCTOBER 4, 2018

In mobile marketing, it’s a well known fact that retaining customers costs less than acquiring new ones, and retention can also be used as a trust signal around how well your brand knows its customer base. We wrap up by covering four retention-boosting strategies that will help improve the health of your app.

Customer Feedback 185

Customer Feedback User Testing Customer Experience Feedback Software 185

Alchemer Mobile

DECEMBER 16, 2020

To help your finance app stand out in 2021, focus on these four strategies at the start of the new year. Measure and act on customer emotion. If you haven’t embraced a customer-centric approach to CX and feedback, it’s time to start. Target loyal customers to join special programs.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Alchemer Mobile

NOVEMBER 23, 2021

What strategies do you use to prioritize your product roadmap? What have been your favorite ways to connect and get feedback from your customers? You can have beautiful roadmap decks and beautiful PowerPoints. ” What strategies do you use to prioritize your product roadmap?

Technical Review 245

Technical Review Feedback Software Product Management Product Manager 245

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Userpilot

MAY 17, 2022

There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. This is a continuous journey. So let’s get started.

Feedback Software 96

Feedback Software User Testing Product Research Customer Feedback 96

Alchemer Mobile

MARCH 16, 2021

In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. Key Findings. Go all in on personalization.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Userpilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Stop users from only signing up and then never using the product. Converting large numbers of trial users into customers.

Customer Experience 98

Customer Experience Customer Feedback User Testing Onboarding KPIs 98

Alchemer Mobile

MAY 4, 2021

However, in-app surveys present an entirely unique opportunity to engage with customers and gather feedback in real time. We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience. Customer sentiment. Well, we have the answer.

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. The more features users interact with, the more value they get from the app. A product is only as good as its features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

ProductPlan

JUNE 18, 2021

But if there’s one part of product management that needs IMPACT more than anywhere else, it’s roadmapping. Roadmaps set the tone for the coming months and years. Yet far too often, bug fixes, custom client requests, and features of dubious value take up valuable bandwidth. Laying the groundwork for a roadmap with IMPACT.

Roadmap 64

Roadmap User Testing Customer Feedback Vision 64

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. Nowadays, you have to win over your customers month after month just to keep the lights on. Those days are over.

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

Mind the Product

OCTOBER 1, 2018

Having “no company strategy” is one of the biggest issues facing product managers, according to a recent survey of over 600 product people. Define Your Target Customer. The university had a number of distinct customer segments spanning across qualification levels (e.g. These were, why does the company exist (i.e.

Data Visualization 118

Data Visualization Strategy Product Strategy Product Research 118

Alchemer Mobile

DECEMBER 31, 2020

Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year. Q&A: Leveraging Mobile Customer Feedback to Drive Business Decisions. uses mobile customer feedback to make data-driven, cross-departmental decisions – specifically during coronavirus. VIDEO: Gap Inc.

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

Alchemer Mobile

JUNE 11, 2019

You had downloaded it while waiting in the hour-long security line, thankful there was a convenient way to quickly access your info. you need to understand that your customer’s number one priority is convenience. They’ve downloaded your app to help make their lives easier, not harder. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Alchemer Mobile

JANUARY 12, 2021

It’s common knowledge that loyalty programs work wonders to keep customers coming back time and time again. Mobile loyalty programs work because they: Retain and engage customers better: Gamification through points and achievements keeps people coming back to the app time and time again. So, why is this? Create a business case.

Feedback Software 147

Feedback Software Data Visualization User Testing Reporting Tools 147

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201