Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy.

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BrainMates

SEPTEMBER 19, 2022

The modern workplace is the backbone of our economy – from start-ups to government agencies and large enterprises – and the employees that work within are the engine that keeps the business running. We spoke to Sharon Schwarzkopf, Head of Product at ReadyTech , to get more insight into how a product team working within workforce functions.

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Feedback Software User Testing Customer Feedback Data Visualization 52

Mironov Consulting

DECEMBER 2, 2019

Engineering). It’s typical for professional services firms and custom development shops to have pro ject -based resource pools. And services firms usually don’t have prod uct managers: instead, individual clients tell us what they each want and we profitably custom-build that. 1] Professional Services Projects ?

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

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Feedback Software Research Software Startups Product Research 178

Userpilot

JULY 24, 2023

We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. TL;DR SaaS marketing is the process of launching a product, building awareness, landing customers, retaining them, and increasing their lifetime value. Personalizing the user experience.

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Analytic Tools Feedback Software Data Visualization Marketing 94

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In General sales support. Competitive/market intel. Sales content.

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Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In General sales support. Competitive/market intel. Sales content.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. Userpilot sends the following data to other apps: user flow data, checklists engagement data, NPS survey data.

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Data Visualization Analytic Tools Feedback Software Technical Review 98

ProductBoard

NOVEMBER 15, 2017

productboard Portal enables product managers to get the pulse of their customers. But with hundreds, thousands, or millions of users, collecting information about user needs at scale can threaten to overwhelm even the most user-centered team.

Customer Feedback 45

Customer Feedback User Testing Weak Development Team Feedback Software 45

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

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Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JULY 29, 2021

We recently sat down with Mark to chat about onboarding in a hypergrowth environment, how that strategy played as the pandemic unfolded, and why taking care of your team is actually the best way to take great care of your customers. If you skip the people, who looks after your customers?“. Onboarding, but make it remote.

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Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Amplitude

NOVEMBER 1, 2018

For example, in Amplitude’s two-way integration with Braze , we allow our customers to send interesting user cohorts to Braze. When those cohorts are targeted with marketing campaigns, Braze sends us system events, which allows customers to understand those events in the context of their app. Consider scale and speed.

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Feedback Software User Testing Weak Development Team Customer Feedback 83

Business of Software Conference

MAY 21, 2020

Alex Yang // VP of Engineering, Simprints. Everyone knows that hiring engineers is really hard. of engineering where I lead the people and processes side for the engineering team. We’ve also received some incredible feedback from our interview process. Elpie Bannister // Former Director of Talent, Simprints.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. I knew that my product was only going to have ROI for my customers if they were willing to do that.

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User Friction Customer Experience Weak Development Team Travel 118

ProductPlan

MARCH 5, 2019

You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., At the end, only a fraction of those initial leads have converted into customers. and then the most qualified leads are closed through sales tactics and drip marketing campaigns.

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Technical Review User Testing Product Management Product Manager 60

Intercom, Inc.

MARCH 22, 2022

This ability to shift models, create product lines, and push them out to customers rapidly has changed everything. Which makes customer experience (CX) the most important differentiator and success factor your business has. The future of customer experience is engagement. So, let me cut right to the point. The answer?

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Customer Communications Customer Experience Customer Feedback User Friction 129

Intercom, Inc.

APRIL 4, 2019

They relied on a great product, with a passionate userbase that helped kickstart an organic growth engine which sold the product for them. The first stage is building an organic growth engine. If you’d like to hear more, you can listen to our full conversation above, or read Jeanne’s insights below. What’s not to like?

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Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

JANUARY 16, 2019

If you want to build a revenue engine that will fuel long-term growth, you need to build and scale your sales org with intention. Only then will you have the foundation to consistently win new customers, upsell existing ones and see the kind of predictable growth that’ll be the making of your company. Find your optimal structure.

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Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions. But others might need more direct answers.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

JULY 19, 2021

It’s clearer than ever that customers (and businesses) prefer conversational support. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. Ready to turn your support function into an engine for growth for your entire business? What is conversational support?

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Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

SEPTEMBER 8, 2021

Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever. Customer first, then company, then yourself. Slack’s “radical convenience” approach to customer experience. Do right by others.

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Weak Development Team Feedback Software User Testing Customer Experience 118