Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. Consider using AI for qualitative feedback analysis.

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User Testing Product Research Feedback Software Analytic Tools 105

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Userpilot

NOVEMBER 20, 2023

However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. These could come from your organization or you can use a ready framework like RICE or ICE. Before you do so, however, validate them through user interviews, surveys , fake door tests , or prototype experiments.

Product Research 105

Product Research User Testing Customer Experience Research Software 105

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. Let’s get started!

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

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Product Research User Testing Customer Experience Research Software 204

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Why do you need to talk to a customer? Can we get access to customers?

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Product Research User Testing ChatGPT Research Software 241

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. He shared a few examples of how people at top-tier tech companies are using custom GPTs to help their non-eng teams be more productive, while also taking a load off their eng teams. But you’re wrong. What are GPTs?

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Data Visualization ChatGPT Reporting Tools User Testing 130

Split

MAY 15, 2024

Understanding their nuances is essential for streamlining operations and delivering high-quality software to end-users. By understanding the distinctions between the two concepts, teams can improve collaboration, enhance communication, and ultimately provide a superior user experience.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Experience 52

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 75

Analytic Tools Research Software User Testing Customer Experience 75

The Product Coalition

DECEMBER 11, 2017

Product Management 101 ] User research is the most critical part of the whole product development lifecycle. It is the single most link that helps you empathize with your users and their list of wants and needs, which serves as a basis for your product. User research would help you: — Identify user needs and requirements ?—?Validate

User Testing 60

User Testing Product Research Customer Feedback Customer Experience 60

Userpilot

AUGUST 10, 2023

TL;DR Behavioral marketing is a marketing strategy based on utilizing data about your users’ past behavior to deliver more relevant and personalized content (i.e. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e. behavioral targeting).

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Analytic Tools Feedback Software Marketing Product Marketing 98

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. To make these sessions most valuable we mixed in some blue-sky brainstorming with some themed discussions and group exercises to generate ideas in a certain area. Test everything!

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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Data Visualization Product Research User Testing Reporting Tools 218

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. One of the key aspects of fixing user friction is understanding how to prioritize that work along with things like new feature development. And by how much ? And by how much?

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Framework Roadmap Customer Experience User Testing 58

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Maybe there’s instability issues or triaging of bugs or user experience debt issues that have come up. It’s true that discovery takes time.

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Product Research Customer Experience Data Visualization User Testing 234

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

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Product Research User Testing User Friction Research Software 165

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep Through Mural , we get to see a lot of product specs added by users from various companies. for the user, for your business, and/or both.

Onboarding KPIs 127

Onboarding KPIs User Testing Customer Experience Feedback Software 127

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. The value that your product brings to your users comes from taking the vision of the user your team has assembled.

User Testing 111

User Testing Customer Experience Customer Feedback Product Management 111

People-First Product Leadership

DECEMBER 20, 2023

Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Here are some tips to keep in mind as you go through the exercise: Every product vision derives from the the organization’s vision.

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UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. And it was a really good workshop for us and also an exercise for us.

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

Product Club

JULY 7, 2018

Faced with that challenge, one exercise can be extremely helpful: a product deep dive. Running a product deep dive builds your knowledge and insight around the product and provides a foundation to build on. Each deep dive is a little different, but this five-step framework will give you a solid starting point: Use the product.

User Testing 54

User Testing Customer Feedback Product Management Product Manager 54

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? Can you provide any interesting insights on being a female PM? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. How do you give yourself the space to make those big bets?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

The Product Guy

MAY 7, 2020

Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers. There are many frameworks available on building products and the approach varies individual to individual. Hard Skills Required for the Role. Product Strategy.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Department of Product

AUGUST 11, 2020

Social media insights – learn more about my recipient These are just some of the differentiated features that Superhuman has to offer – and guess what? Users are fickle and you can’t guarantee they’ll stick around for your features, particularly if they can find them on offer elsewhere. People are willing to pay for them.

Differentiation 52

Differentiation Feedback Software Product Research User Testing 52

Bain Public

NOVEMBER 16, 2021

a pre-meeting) stakeholders to ensure the prioritized solutions will work for the user as well as the business, it is highly unlikely that your desired product outcome will be achieved. market validation, customer listening, A/B testing, prototype, alpha release). At times, that requires a lot of diplomacy and emotional agility.

Product Research 52

Product Research Roadmap Research Software Feedback Software 52

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on). Take everything you’ve heard and jot down a list of the top 3 most important points.

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Department of Product

JUNE 27, 2022

You can use this exercise for defining lines between roles. Instead, they should set up a standard approach for local leadership groups, and then let the local team customize it to their needs. Designer: “I’m seeing some signs that the work we’re doing right now might not be very well understood by end users.”

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Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

For an exercise, let's take a look at the job description for a " Product Manager - Uber for Business " role at Uber in San Francisco. Internalize Uber’s strategy and blend it with your customers’ needs. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

For an exercise, let's take a look at the job description for a " Product Manager - Uber for Business " role at Uber in San Francisco. Internalize Uber’s strategy and blend it with your customers’ needs. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

ProductPlan

JULY 1, 2021

Executives frequently don’t have much insight into the day-to-day operations of various teams. That includes employees across the company, as well as strategic partners and even customers. The exercise might uncover potential unintended consequences. I use the Insights method. The power of working groups is effective.

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Radical Product

MAY 16, 2018

signatures of users petitioning to rollback the update. While Snapchat tried to convince users that this was just an update that required getting used to, after disappointing Q1 ‘18 results, both in terms of advertising revenues and user growth, Snapchat announced the plan to redesign that essentially rolls back some of the changes.

User Testing 40

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Userzoom

MAY 9, 2019

Every couple of weeks we’ll a share a different presentation from BetterUX 2019, including talks from Paul Boag, Leader in Digital Strategy and User Experience Design and Soma Ray & Stephanie Agotborde from Booking.com. You guys have got a lot of a lot of insights to follow me as well. So I hope you have a great day.

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User Testing Product Research Research Software UX 121

Business of Software Conference

JUNE 29, 2020

So, it would really help if as we kind of go through this I can get some feedback from folks about what you’ve heard what you’ve done. Do we create any value for our business for our customers? And, 2) as leaders we need to learn how to give feedback and give input without dictating outputs.

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User Testing Feedback Software Research Software Product Research 59