Usersnap

MARCH 24, 2025

The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. If youre a product manager looking to reduce uncertainty, validate ideas, and build user-centric solutions , this guide is for you.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 85

Feedback Software Research Software Analytic Tools Data Visualization 85

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Using structured product discovery questions , teams uncover insights critical for success.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Reveal

DECEMBER 23, 2024

Product analytics empowers you to understand gaps in your offering and how users engage with your product. Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. This guide will explain the following core areas: What is product analytics?

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

Userpilot

OCTOBER 19, 2024

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not. What is customer satisfaction?

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Userpilot

JULY 12, 2025

Improving new user activation Increasing feature adoption Boosting free-to-paid conversion How are you currently guiding new users? Many companies rely on email drips, but this often fails to provide help when and where users need it most—inside the product. Guesswork and sales team feedback only go so far.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Lenny Rachitsky

DECEMBER 29, 2024

Brought to you by: • Enterpret —Transform customer feedback into product growth • BuildBetter —AI for product teams • Wix Studio —The web creation platform built for agencies — Shaun Clowes is the chief product officer at Confluent and former CPO at Salesforce’s MuleSoft and at Metromile.

Data Visualization 113

Data Visualization Product Research Feedback Software Customer Feedback 113

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 91

Product Research Data Visualization Feedback Software Analytic Tools 91

Usersnap

NOVEMBER 18, 2024

For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. Users clearly preferred in-app content, where they could immediately try new features instead of digging through blog posts or newsletters. Why Choose These Tools? Let’s dive in! Usersnap 2.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. Meanwhile, product leaders are focused on hitting deadlines and delivering value to customers. And executing quickly means getting to market faster and, as a result, learning what your customers need faster. For more, check out her LinkedIn and her blog.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Userpilot

JULY 14, 2025

Your user signs up on the web but ignores the onboarding flow and never returns. Or you send them a follow-up email, but it misses the mark, mentioning features the user never tried out. When users bounce between touchpoints lacking a cohesive experience, it’s easy to lose them before they hit their first "Aha!

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

FEBRUARY 25, 2025

A high bounce rate might seem like lost interest, but what if users left because they couldnt find what they needed? Thats why you need user session analysis. Beyond the numbers: Understand why context matters Raw user behavioral data can be misleading without context. Tools can track every click and interaction.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Alchemer Mobile

NOVEMBER 6, 2024

The following content is from our new e-guide, Customer Feedback in the Digital Era. With such rapid changes, now is the time to assess the impact of these transformations on customer experience and consider how to maintain a customer-obsessed approach in a digital-first business landscape. Let’s get started!

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

The Basics of Product Management

JUNE 21, 2025

Tell me about a time you managed a difficult stakeholder Situation: A senior exec wanted a feature that conflicted with user feedback. Task: Align the roadmap with both business and user needs. Task: Communicate the decision to users and internal teams. Segment users: Who benefits most from this feature?

Product Research 40

Product Research Feedback Software Analytic Tools Research Software 40

UX Planet

MAY 27, 2025

Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. Zoom outperformed Skype in videocalls. billion in 2020.

Finance 96

Finance Research Software Feedback Software Analytic Tools 96

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Pendo – the best software for product-led insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 22, 2025

What’s your biggest challenge with user onboarding communication? Reaching users with the right message at the right time. Personalizing communication based on user behavior. How do you currently segment users for onboarding messages? Based on user behavior and in-app actions. Guide users to “aha!”

Onboarding KPIs 100

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Analytics forwards starts with understanding user psychology. User journey map on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

APRIL 30, 2025

Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. Userpilot is a no-code digital adoption platform that unifies mobile and web engagement, analytics, and feedback.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

BrainMates

JULY 2, 2025

Collaboration often breaks down due to misalignment, unclear roles, and disconnected tools. Whether you are launching a new feature, entering a new market, or improving customer experience, it takes a symphony of teams. It requires intention, empathy, clear structures, and the right tools. But it doesn’t have to.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

BrainMates

JULY 9, 2025

Customer support lives at the coalface of usability pain and broken promises. Regularly share these insights so everyone understands the impact of ignoring or addressing debt, backing technical arguments with real data rather than anecdote. Be clear about what customer pain you are solving now, what will wait, and why.

Data Visualization 45

Data Visualization Product Research Reporting Tools Strategy 45

UX Planet

JULY 17, 2025

What the latest generation of AI tools means for the product design process; what these tools bring to the table, where they fall short and how to leverage them to up-level our craft. Meanwhile, the global UI/UX design tools market is projected to grow at a CAGR of over 20% , reaching $18.6 The tools reflected that separation.

Data Visualization 52

Data Visualization Analytic Tools User Testing Feedback Software 52

Lenny Rachitsky

MAY 22, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Paragon —Ship every SaaS integration your customers want Vanta —Automate compliance. Tight feedback loops beat elaborate planning. Simplify security.

Product Research 78

Product Research Data Visualization Research Software Feedback Software 78

UX Planet

JUNE 20, 2025

You sketch a user flow, and AI auto-generates the underlying code. In this AI-first design era, tools will let one person do the job of many — prototyping, validating, deploying, and iterating faster than ever. Or a B2B tool that shortens workflows dynamically when it detects cognitive load on the user.

Research Software 62

Research Software Feedback Software Data Visualization User Testing 62

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. It ultimately changes how we think about financial services. Wheres the brand identity?

Banking 71

Banking Data Visualization Customer Experience Feedback Software 71

Modus Create

MAY 8, 2025

The rise of intelligent product development powered by AI and now agentic workflowscalls for a new kind of operating model: one that is agile, continuous, insight-driven, and AI-augmented. You can simulate user interactions with LLM personas. Data-driven insights AI thrives on data. What is intelligent product development?

Product Research 40

Product Research Data Visualization Feedback Software Analytic Tools 40

Userpilot

APRIL 24, 2025

You’ll help define the most relevant local payment methods to build (breadth) and aspects of payment methods to invest in (depth) to deliver the best outcomes for Stripe users. A professional with strong analytical skills, capable of leveraging data insights to drive strategic decisions. Who would be the best fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Usersnap

MAY 14, 2025

Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting user insight to the metrics that drive revenue. By conducting product discovery, teams can validate ideas, gather feedback, and make informed decisions about product development.

Product Research 72

Product Research Framework User Testing Customer Feedback 72

Userpilot

JULY 23, 2025

What’s the biggest hurdle in your EdTech user onboarding? Low initial engagement from students or educators Users getting lost or stuck in the platform Onboarding isn’t personalized to different user roles Lack of visibility into where users drop off How do you currently encourage feature adoption post-onboarding?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 23, 2025

What’s the biggest hurdle in your EdTech user onboarding? Low initial engagement from students or educators Users getting lost or stuck in the platform Onboarding isn’t personalized to different user roles Lack of visibility into where users drop off How do you currently encourage feature adoption post-onboarding?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. A successful mobile app must consistently transform fleeting interactions into lasting customer relationships. To properly define it, ask yourself: What key actions do you want users to take regularly?

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Userpilot

JUNE 10, 2025

These are alarmingly high figures, especially when you consider that customer acquisition cost for mobile apps has been steadily increasing. Everything points to one fact: mobile app owners with a substantial user base are better off focusing on retention over acquisition. How do you do it? What is mobile app churn?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

FEBRUARY 13, 2025

With solutions ranging from simple recording tools to full-featured analytics platforms, the big question is whether to choose a standalone tool or an all-in-one solution. Whether you’re evaluating your first tool or considering a switch, you’ll learn exactly what to look for – and what to avoid.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Business Acumen Institute

OCTOBER 6, 2023

START WITH AN OUTSIDE-IN PERSPECTIVE IT and technology professionals need to cultivate the outside-in thinking that allows for a deep understanding of customers, the problems they experience, and the value they seek in products, services, or interactions. Users and decision-makers across the enterprise are also “customers.”

Reporting Tools 52

Reporting Tools Research Software Feedback Software Technology 52

Userpilot

DECEMBER 21, 2024

Heap is one of multiple analytics tools that offers session replay functionality. I will show you how it works, discuss its main capabilities and limitations, and suggest an alternative session recording tool to consider. Heap automatically captures all these events during the user session. Customer success (Zendesk, Intercom).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Product Research 105