Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Gainsight

OCTOBER 14, 2020

However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc. PMs should also continue to think big and build this discovery into how they deliver products users love. Breakout Sessions.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Mind the Product

SEPTEMBER 18, 2018

We are constantly answering that seemingly basic (yet challenging) question: What problem are we trying to solve for customers? We test our ideas again and again. Ensuring the design, functionality and technology meets that crucial – often unspoken – user need. We obsess over their feedback. Source: [link].

Feedback Software 126

Feedback Software User Testing Customer Experience KPI 126

Userpilot

NOVEMBER 23, 2023

TL;DR Cohort analysis involves tracking and analyzing how different groups of users with common characteristics behave inside the product. User acquisition cohorts consist of customers who signed up for the product or purchased a subscription within the same time period, for example, a week. What is cohort analysis?

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. My first question to you is how do you introduce yourself without your name or profession? Understanding your users and the different methods to which you might understand users.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Amplitude

JANUARY 30, 2019

A year ago, her focus on analytics took on another dimension when she began heavily advocating for the importance of a customer-centric product framework. We sat down with Shayna to learn more about how to align customer demands with business goals to create products that are more valuable for users – and therefore more successful.

Onboarding KPIs 51

Onboarding KPIs User Testing Analytic Tools Data Visualization 51

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. And what happens if those high-level KPIs appear to run counter to customer feedback? If they don’t, they won’t.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

Hutwork

MARCH 9, 2018

This insightful article from McKinsey & Company talks about today’s product manager evolving into a mini-CEO. 5 Designing Your Product’s Continuous Feedback Loop. Sachin Rekhi, founder and CEO at Notejoy , a collaborative notes app for teams, writes about capturing user feedback. So do your customers.

Article 82

Article Feedback Software Research Software User Testing 82

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. You need to be precise, if it’s the CEO, CFO, VP – Sales, CMO, etc… You need to know as what ROI this user looks out to buy the product and continue to stay vested in the journey.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

The Product Coalition

MARCH 15, 2020

If you are “doing prioritization”, that simply means you have too much you are trying to tackle, you are wasting time trimming down those ideas, and you are probably doing this in a series of internal discussions, i.e., you are not leveraging user testing to make evidence-based decisions to drive toward more innovative solutions.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

Amplitude

JUNE 21, 2018

David is as much a user of his product as he is a manager of it. Less for the principle and more for the value of talking to users, David is on a 300-day check-in streak that he is determined not to break. What metrics/KPIs are you measured on? Retention is the ultimate KPI.” Retention is the ultimate KPI.”

Feedback Software 45

Feedback Software Data Visualization User Testing KPI 45

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

JANUARY 16, 2023

As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature. Feature adoption measures how engaged users are with a particular feature of your software product.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Mixpanel

JUNE 17, 2020

When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. How much audio is being consumed by our users daily, monthly, on average, etc.? How did you get your initial traction, your first users? Here’s why.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. How much audio is being consumed by our users daily, monthly, on average, etc.? How did you get your initial traction, your first users? Here’s why.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mironov Consulting

FEBRUARY 6, 2020

It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. Good KPIs should raise interesting questions and challenge prevailing wisdom. And I entirely reject gross revenue as a company-wide KPI. Yet it’s the first KPI proposed by many exec teams. Rarely pays out.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

As the PM, your job is to find out how the campaign is performing, how the feature is working, how users are reacting to the new feature, what impact has the feature had your engagement and business KPIs, etc. Want to know how many new users came from a new acquisition channel and are performing a certain action (i.e

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

The Product Coalition

JANUARY 5, 2021

For example, institute regular meetings with each stakeholder or have stakeholders name product ambassadors, who then act as “liaison officers” and train them accordingly. Team up with the user experience people and run, for example, user journey or user story mapping workshops. Adding customers to the mix is a bonus.

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Userpilot

JULY 29, 2020

It’s 6-7 cheaper than acquiring new customers. Plus, repeat customers spend 33% more on average than new ones. Many SaaS companies generate up to 35% of their annual contract values from upsells, and 40% of SaaS growth comes from word of mouth referrals from existing customers. Importance of Customer Retention: Why it Matters.

Onboarding KPIs 59

Onboarding KPIs Customer Experience Feedback Software User Testing 59

Userpilot

JULY 29, 2020

It’s 6-7 cheaper than acquiring new customers. Plus, repeat customers spend 33% more on average than new ones. Many SaaS companies generate up to 35% of their annual contract values from upsells, and 40% of SaaS growth comes from word of mouth referrals from existing customers. Importance of Customer Retention: Why it Matters.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Userpilot

JULY 29, 2020

It’s 6-7 cheaper than acquiring new customers. Plus, repeat customers spend 33% more on average than new ones. Many SaaS companies generate up to 35% of their annual contract values from upsells, and 40% of SaaS growth comes from word of mouth referrals from existing customers. Importance of Customer Retention: Why it Matters.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Modus Create

MAY 20, 2020

In the ’60s, his first attempt at creating a supercomputer failed with huge financial losses – but undeterred, Watson went on to make IBM a household name. The best thing we can do, at all levels, is to be in contact with the real people, not with the marketing or customer insights department. Ask questions, a lot of questions.

Framework 98

Framework Data Visualization Agile Customer Experience 98

Userpilot

NOVEMBER 11, 2020

So, if you occasionally get the User Journey mixed up with the User Experience … Or if you confuse Flywheels and Flows from time to time… Or even if you can’t tell your JTBDs from your TTFV and your AARRR … Then welcome to the Userpilot Product Adoption Dictionary! New User Onboarding Terminology. Activation.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

The Product Coalition

APRIL 5, 2020

User Onboarding 101?—?Learn link] As an app developer or designer, there are several ways in which you can make the journey around your app easy for your new users. link] As an app developer or designer, there are several ways in which you can make the journey around your app easy for your new users. What is User Onboarding?

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing Customer Feedback 78