The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 83

Feedback Software Data Visualization Customer Feedback User Testing 83

Mind the Product

JULY 18, 2017

This is the first of two posts that deep dive on A/B testing, expanding on a talk I gave at Google Playtime 2016 in London. In this post I share some of the learnings we’ve had after running 60+ A/B tests at Peak , looking at each step of the A/B testing cycle in turn. Brainstorm your A/B tests. Prioritise your A/B tests.

User Testing 167

User Testing Product Research Testing Feedback Software 167

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product. Userzoom – for usability testing.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. It can tell you which customers are likely to expand, retain, or churn.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. Your custom SaaS dashboard should provide actionable data and be as automated as possible. What is a SaaS KPI dashboard? Tracking progress toward predefined goals or SaaS KPIs.

Data Visualization 105

Data Visualization Onboarding KPIs KPI Dashboard 105

Mind the Product

JULY 16, 2018

When looking at the different methodologies, if there is one commonality between them, it is the ask that product managers (and ideally product marketers, designers, and engineers) get real face time with real customers/prospects to identify market problems and opportunities (here’s a great post on this from Rich Mironov).

Product Research 84

Product Research User Testing Data Visualization Customer Feedback 84

Userpilot

MARCH 2, 2022

To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. Some OKR examples include customer success , marketing , sales, and product management OKRs. customer expectations) or quantitative (e.g., OKR vs KPI vs Metrics. Choose OKRs.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

MARCH 24, 2021

The main difference being the company-level objectives can be applied to all products, and the product-specific objectives are derivatives from the company objectives, distilled down to a more customer-centric or product-centric outcome. A key result is not the same thing as a KPI (key performance indicator). Improve User Experience.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

JULY 6, 2021

A product growth manager is in charge of your product growth strategy: they are concerned with realistic KPI metrics and can achieve these by researching customer feedback and data, identifying opportunities for revenues, and testing products and features. Diversification – creating new products for new markets.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

DISQO

JUNE 7, 2019

Much of Instagram’s success, home to 1 billion monthly active users and with engagement that rivals Facebook, can be attributed to their practice of testing and releasing new features. Their latest test has been met with mixed feelings from brands and advertisers. . Will Marketers “Like” This?

User Testing 58

User Testing Customer Feedback Marketing Feedback Software 58

Amplitude

JANUARY 8, 2021

A new junior team member unearthed some helpful insights” vs. “even our top data scientist can’t make sense of this”. Do you have a test environment?”. What is your product’s promise to your customers? From the perspective of your customers, what is a moment of joy? Do you have tiers of customers?”. Looks easy.”.

Data Visualization 112

Data Visualization User Testing Software Review Customer Feedback 112

The Product Coalition

SEPTEMBER 17, 2020

Or that an OKR is the same as a KPI. UX (User Experience) and UI (User Interface) design are, in the grand scope of tech roles, somewhat similar. UX, or User Experience design, was first laid out by Don Norman in his 1988 book The Design of Everyday Things. and communicating designs and requirements to developers.

UX 156

UX User Testing Product Research Research Software 156

Mixpanel

JUNE 10, 2020

No matter the industry, product experimentation should always be done with your customers top of mind. Instead, we promote a practice of asking questions with the goal of gleaning knowledge and insight—not to dismantle someone’s point of view—and encourage thinking aloud to pressure-test logic, and validate hypotheses.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. The why of the value to users, the team, and the company. The dark periods are a grind.

Customer Experience 117

Customer Experience Weak Development Team User Testing Customer Feedback 117

Revulytics

SEPTEMBER 18, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. While user interviews don’t play much role in delivery, and story mappings don’t play much role in discovery, analytics glues the whole thing together.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Intercom, Inc.

NOVEMBER 14, 2018

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. Gross customer churn. Measuring the sales KPIs that matter – 6 types. This KPI is also referred to as Marketing Qualified Leads (MQLs). New business KPIs.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

DISQO

JUNE 7, 2019

Much of Instagram’s success, home to 1 billion monthly active users and with engagement that rivals Facebook, can be attributed to their practice of testing and releasing new features. Their latest test has been met with mixed feelings from brands and advertisers. . Will Marketers “Like” This?

Product Research 40

Product Research User Testing Customer Feedback Feedback Software 40

DISQO

JUNE 7, 2019

Much of Instagram’s success, home to 1 billion monthly active users and with engagement that rivals Facebook, can be attributed to their practice of testing and releasing new features. Their latest test has been met with mixed feelings from brands and advertisers. . Will Marketers “Like” This?

Product Research 40

Product Research User Testing Customer Feedback Feedback Software 40

Userpilot

FEBRUARY 21, 2022

What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? During the pre-launch stage you need to conduct market research, define your UPS (Unique Selling Proposition), identify your target audience, and define user persona. The post-launch phase is all about user onboarding.

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

The Product Coalition

MAY 12, 2020

Problems such as predicting if a customer will contact a customer support agent, or finding the right dress to recommend can be simulated in this environment, and can be a good indicator of the future performance of the system in real life. What is the experiment design? What are the evaluation metrics that define success?

Artificial Inteligence 78

Artificial Inteligence Research Software User Testing Data Visualization 78

ProductPlan

AUGUST 7, 2020

Flash forward fifteen years later, and I’m the Director of Product Management at HG Insights. Though I had no idea what I was doing, before I knew it, I interviewed external customers, internal stakeholders, and various customer-facing teams to understand the problem better. Strong understanding of the business (and market).

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

The Product Coalition

JULY 1, 2022

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals. How do I create a mobile app KPI dashboard?

Data Visualization 110

Data Visualization KPI Analytic Tools Research Software 110

The Product Coalition

NOVEMBER 26, 2019

Their goals are always stated in terms of delivering products and features (output), and never in terms of expected business and customer outcomes. Such teams expect to get a prioritized product backlog and detailed requirements, often in the form of epics and user stories. users, market and business, fades into the background.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. What type of feedback would drive these actions?

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Userpilot

MAY 17, 2022

A product announcement is a message used to communicate an update to both existing and potential customers on a product launch or new feature. They can also be used as part of your marketing tactics to attract new customers to your brand. Use in-app announcements to engage users and drive them to feature adoption.

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. 00:11:00] Read some books and found out about things like user testing and actually thinking about breaking down problems rather than just doing stuff that you thought looked good.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Birst BI

AUGUST 23, 2018

Machine learning has been part of the Birst platform from day one to automate the most complex analytic processes and accelerate the time to insight. Develop and test a model in R Studio. Assess and validate the model with analysts and business users. Connect R Studio to a cleaned dataset in Birst.

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Gainsight

OCTOBER 14, 2020

However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc. PMs should also continue to think big and build this discovery into how they deliver products users love. Breakout Sessions.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. Your audience has extremely high expectations and you’ve got more than a million other apps competing for your users’ time and attention. As many as 69% reported being responsible for organizing customer interviews?—?an

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Gainsight

JULY 27, 2020

As a result, EdTech companies are preparing for a fall full of new customers and users and growing usage from existing customers. Now is the time to adapt Customer Success strategies to support your growth and help learners succeed! Help your struggling users by engaging them in their workflow.

Feedback Software 52

Feedback Software Reporting Tools Onboarding KPIs User Testing 52

Userpilot

NOVEMBER 23, 2023

TL;DR Cohort analysis involves tracking and analyzing how different groups of users with common characteristics behave inside the product. User acquisition cohorts consist of customers who signed up for the product or purchased a subscription within the same time period, for example, a week. What is cohort analysis?

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. What are customers asking for in our support channels?”. ” “What are customers telling us?” “How long will we be down for?”. Did you know there’s a bug when people try to do ‘so and so’?”. What are the top objections we’re getting on sales calls?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

ProductPlan

FEBRUARY 15, 2022

A strong product operations worker must know the product well, which demands deep curiosity and insight. Product managers face a firehose of customer data. And there are increasing calls for customer obsession and direct contact with customers. Good perspective-taking skills are also necessary.

Data Visualization 97

Data Visualization Reporting Tools Analytic Tools Research Software 97

Amplitude

JANUARY 23, 2018

On solving customer’s problems… Good product teams are customer obsessed. They interact with their customers directly to get first hand feedback. They bring the voice of the user right into the heart of decision-making at every stage of the process. are experts on the customer.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

ProductPlan

OCTOBER 8, 2019

Making a sale deserves celebration, but ringing that bell is only the start of the customer journey. Now it’s time for onboarding, collecting feedback, increasing usage, and eventually winning the renewal. But without meeting these customer expectations, you can’t grow these accounts. Let’s find out.

Customer Experience 47

Customer Experience User Testing Customer Feedback Onboarding KPIs 47