Usersnap

NOVEMBER 10, 2023

In his book “Start with Why” , Simon Sinek boldly claims that the ‘Why’ behind your actions matters more than the ‘What’ This principle isn’t limited to leadership or personal motivation; it extends to every facet of the business, including product roadmaps.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

The Product Coalition

DECEMBER 4, 2023

The Critical Role of Product Strategy When Resources Are Limited (Part 2 — Rounds A, B, and Later) When you start selling your product, you feel great, but that doesn’t last for too long. Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile.

Product Strategy 106

Product Strategy Strategy User Testing Weak Development Team 106

ProductPlan

JANUARY 27, 2022

They’re also investing in activities that help them better understand their market and customers. Accelerated by the shift to distributed teams and remote working, these tools have become invaluable resources. While these may not “cost” anything per se, they still require resources to execute, manage, and communicate.

Data Visualization 89

Data Visualization User Testing Product Research Reporting Tools 89

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

The Product Coalition

MARCH 18, 2022

Recently one of the founders of a hot startup asked me, “How do we know if we should add new value props for existing customers or continue to invest in existing ones? Given that we have finite engineering and product resources, what is the path forward?” Negative Customer Feedback Happy customers are open.

Customer Experience 189

Customer Experience Onboarding KPIs User Testing Customer Feedback 189

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

The Product Coalition

APRIL 23, 2023

One of the first things you should do in your new role is to take stock of the current state of the product and its market, which means getting to know your team, customers, and competitors and analyzing any available data on product performance and market trends.

Leadership 78

Leadership User Friction Data Visualization Vision 78

Sachin Rekhi

JUNE 25, 2017

I still believe these remain the very best resources on the topic. I then break down the resources into the way I think about what a product manager does, which is drive the vision, strategy, design, and execution of their product. And finally, I include a set of resources for managing a career in product management. Leadership.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

ProductPlan

FEBRUARY 1, 2023

But for enterprise product teams, the most common area where that opportunity and reality clash is roadmapping. While common processes and templates should be the lifeblood of any effective enterprise operation, 50% of large product teams (those with 50+ members) cite keeping roadmaps and processes consistent as their top growing pain.

Roadmap 52

Roadmap Feedback Software Research Software Product Research 52

Intercom, Inc.

JULY 28, 2022

Those line charts showing fast-rising user acquisition or explosive ARR have been synonymous with the industry over the past decade. By the time he left to join Google Cloud as EMEA VP of Operations and Customer Growth, Salesforce had around 17 billion dollars in revenue and almost 50,000 employees.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken What outcome did it achieve for the user and the customer?” Yet, all I was trying to do was adapt to a foreign format for the meeting and ensure we got the best possible product, one customers would love, into their hands as fast as possible. Ken Blanchard. Why share now?

Technical Review 113

Technical Review User Testing Product Research Customer Feedback 113

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. Blogs will give you insight into all aspects of product management in easy-to-digest bites. So what are the best resources to help you get the job done? o get the sponge mode on and dive in!

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Let’s go! Product teams are staffed with various skilled professionals.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

The Product Coalition

MARCH 8, 2024

Think of digital transformation strategies as your roadmap to success in the digital age. They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities.

Enterprise 122

Enterprise Research Software Feedback Software Strategy 122

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 74

Customer Experience Feedback Software Customer Feedback User Testing 74

Userpilot

AUGUST 13, 2023

TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions.

Data Visualization 83

Data Visualization User Testing Customer Experience Feedback Software 83

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product management and leadership speakers. But how do you do that?

Customer Experience 93

Customer Experience User Testing Customer Feedback Research Software 93

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Sachin Rekhi

AUGUST 4, 2021

There was even an emerging set of courses focused on product leadership. We'll revisit the product work you are already doing in your role and share unique tools that help you prioritize needle-moving work, develop your product intuition, empower your team, garner leadership buy-in, and focus your efforts on what truly matters.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. But are you solving for actual customer problems? No one intends to waste valuable resources on projects that don’t yield meaningful results.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Usersnap

SEPTEMBER 29, 2022

Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers. Listen to your customers 3. Let’s g(r)o(w)! ?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

ProductPlan

DECEMBER 15, 2020

You’re a product manager, and you need to run a collaborative roadmapping exercise with various teams across your company. What is a Collaborative Roadmapping Exercise? A collaborative roadmapping exercise is an ideation meeting. The result of this meeting might be a set of ideas that support your existing roadmap strategy.

Roadmap 105

Roadmap Research Software User Testing Customer Feedback 105

Userzoom

DECEMBER 4, 2019

Since last year, securing budgets and resources have become less of an issue as executive buy-in has risen dramatically , but now the major concern is in the actual nitty-gritty of running research within an organization’s product development lifecycle. For me it is crucial to be part of the roadmap creation when developing the UX strategy.

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

The Product Coalition

APRIL 23, 2020

Funding your Product Roadmap How do you ask for funding as you scale your product & team You have a product roadmap (annual / multi-year) in front of you, crafted by you after months of deliberation, discussions, conversations, stakeholder and leadership feedback and reviews.

Roadmap 79

Roadmap Feedback Software User Testing Customer Experience 79

People-First Product Leadership

DECEMBER 20, 2023

Part 3 brings together the Product specific Vision, Roadmap and Goals. Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. You’ve met the people.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Userpilot

APRIL 30, 2024

Throughout his rich career, Marty has worn numerous hats within modern software product organizations, transitioning between roles involving product management, software development, product marketing , user experience design, and general management, among others. We’ve rounded up three of his best podcasts that offer valuable insights.

Analytic Tools 87

Analytic Tools Research Software Feedback Software Books 87

Userpilot

NOVEMBER 23, 2023

Soft skills, like communication or leadership , are more general and can be used in different contexts. PMs need to know how to use product analytics tools to gain actionable insights. Product management involves analyzing user experience , so a product manager needs to be able to use a range of techniques to do it effectively.

Analytic Tools 82

Analytic Tools Research Software Data Visualization Product Research 82

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

ProductPlan

JANUARY 21, 2022

They’re also investing in activities that help them better understand their market and customers. Accelerated by the shift to distributed teams and remote working, these tools have become invaluable resources. While these may not “cost” anything per se, they still require resources to execute, manage, and communicate.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? Here are the four ingredients you need.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. The UX product manager’s role is to develop intuitive , user-centered product experiences. Managing the product roadmap. Let’s get right to it. Product vision.

Research Software 84

Research Software Analytic Tools Feedback Software Product Research 84