Roman Pichler

NOVEMBER 1, 2022

This can be reassuring for customers and stakeholders. But it has the following three drawbacks: A feature-based roadmap can give rise to and strengthen a feature-factory mindset where adding features is more important than creating value and making a positive impact on people’s lives and the business. I don’t think so.

Roadmap 313

Roadmap Weak Development Team Customer Experience Reporting Tools 313

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 92

Customer Experience Analytic Tools User Testing Customer Feedback 92

Gainsight

MARCH 12, 2024

Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Go through this exercise—solo or with your team—for the customer segments you’re creating courses for right now. Where are they in the customer journey?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

NOVEMBER 20, 2023

TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. What is a technical product manager?

Analytic Tools 100

Analytic Tools Feedback Software Research Software User Testing 100

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Ensure to provide great customer service.

Feedback Software 88

Feedback Software Research Software Customer Experience User Testing 88

Userpilot

SEPTEMBER 14, 2023

Product marketing sits between product development and the market. Its main goal is to bring the product to the market and ensure it’s well-received by the target customers. Product management focuses on the overall strategic direction and champions the product inside the organization.

Product Research 91

Product Research User Testing Research Software Feedback Software 91

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Data Visualization 92

Data Visualization Analytic Tools User Testing Customer Experience 92

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. Book a demo now.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Roman Pichler

JUNE 7, 2022

This can be caused by an intense focus on execution and delivery—being so concerned with adding features and running sprints that tracking the product’s overall performance is neglected. Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” 4 Vanity Metrics.

KPI 285

KPI Data Visualization Weak Development Team Customer Feedback 285

Userpilot

JUNE 20, 2023

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need.

User Testing 91

User Testing Product Research Feedback Software Customer Feedback 91

Userpilot

AUGUST 13, 2023

TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions.

Data Visualization 94

Data Visualization User Testing Customer Experience Feedback Software 94

Roman Pichler

JULY 6, 2021

Be Prepared to Look after People, Not Products. When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Gain Experience in Managing Different Products.

User Testing 321

User Testing Product Research Weak Development Team Customer Experience 321

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it. What is strategic product management?

Product Research 94

Product Research User Testing Customer Feedback Research Software 94

Userpilot

JULY 13, 2023

The important metrics you should use to measure the growth of a company are: Customer acquisition cost (CAC) assesses the average cost to acquire new customers and evaluates the efficiency of sales and marketing efforts. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Onboarding KPIs 94

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 94

Userpilot

DECEMBER 15, 2023

By screening your ideas before investing in their development, you reduce the risk of failure and can allocate resources to initiatives that satisfy customer needs and market demand. Common examples include market demand, customer willingness to pay , or scalability. This will reflect your product goals and organizational culture.

Data Visualization 99

Data Visualization Product Research User Testing Analytic Tools 99

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

The Product Manager Coach Blog

MAY 7, 2024

Navigating the world of product management can be overwhelming, especially when trying to understand the different roles and responsibilities. Two positions that often cause confusion are Staff Product Manager and Senior Product Manager. Which one is right for you?

Product Management 52

Product Management Product Manager Data Visualization B2C 52

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in. The more of them your product has, the happier your customers are.

Framework 92

Framework Feedback Software Onboarding KPIs User Testing 92

Userpilot

NOVEMBER 21, 2022

Large organizations frequently releasing a lot of products will benefit from their expertise. Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. Product launch manager job description.

Product launches 96

Product launches Product Research User Testing Research Software 96

Roman Pichler

JULY 6, 2021

Be Prepared to Look after People, Not Products. When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Gain Experience in Managing Different Products.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Userpilot

NOVEMBER 20, 2023

However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. Next, group criteria into positive and negative ones and assign weighting value to each of them. Before you do so, however, validate them through user interviews, surveys , fake door tests , or prototype experiments.

Product Research 98

Product Research User Testing Customer Experience Research Software 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Roman Pichler

APRIL 1, 2020

For us product people, however, difficult emotions are particularily relevant. Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Fifth, counteract difficult emotions with positive thoughts.

Customer Experience 253

Customer Experience Product Management Product Manager Product Research 253

Roman Pichler

APRIL 1, 2020

For us product people, however, difficult emotions are particularily relevant. Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Fifth, counteract difficult emotions with positive thoughts.

Customer Experience 253

Customer Experience Product Management Product Manager Product Research 253

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization User Testing 97

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. What is the goals-signals-metrics process?

Onboarding KPIs 97

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 97

Userpilot

FEBRUARY 9, 2023

TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals. The process of product optimization starts with goal setting , like improving usability. Want to see how? Book the demo!

Product Research 91

Product Research User Testing Feedback Software Analytic Tools 91

Userpilot

JULY 15, 2022

Micro-conversions are small steps your users take to reach the primary goal. A macro conversion defines actions undertaken by a user that serve the primary goal of your business. With Userpilot , you can track micro and macro conversions and segment users to provide a better experience.

Customer Experience 98

Customer Experience Customer Feedback Data Visualization User Testing 98

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 76

Feedback Software User Testing Customer Feedback Analytic Tools 76

Mironov Consulting

JANUARY 24, 2024

  This is a recipe for failure: there are no generic product strategies or corporate strategies , and IMHO therefore no context-free prioritization models, metrics, or product goals.    Product management malpractice.     Service revenue vs product revenue breakouts?)   Stymied. 

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

The Product Guy

MARCH 30, 2018

Guest Post by: Peyvand Mohseni (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. You have a product; you are passionate about it, you believe in it, you want it to succeed and you want your users to benefit from its awesomeness. This may affect our market segment and future of the product).

User Testing 119

User Testing Feedback Software Research Software Customer Experience 119

Mixpanel

AUGUST 7, 2018

In a 2016 interview , Hinge founder and CEO Justin McLeod told Vanity Fair that its dating apocalypse article had spurred a rigorous interrogation of the value of swiping to Hinge’s users and its impact on their lives. Communing with customers. Tim’s early work in customer service deeply informed his career in product.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

Mironov Consulting

MAY 20, 2019

Stakeholders see product managers attending meetings, writing stories, presenting roadmaps or presenting shipment data. It’s easy to miss the rigor and underlying strategic thought that makes these valuable: testable hypotheses, accurate problem descriptions, customer empathy, economic insights, competitive foresight.

Leadership 106

Leadership Product Research Customer Experience Customer Feedback 106

UX Studio: Product Management

MARCH 19, 2021

Our group set a goal to learn more about features and user needs prioritization. During product development, you have constant forces that push or pull you and feature candidates in opposite directions. User perception. Why do we use product stages? Methods we recommend: User story mapping or Systemico.

Product Research 109

Product Research User Testing Development Customer Experience 109

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52