Product Innovation Educators

JANUARY 13, 2025

This approach helped Doug build and sell an entire company based on insights from academic publications. This insight led to test number 73, which became their breakthrough success and is now patented in 51 countries. Doug noted that 75% of patents are in the public domain, providing free access to detailed solution recipes.

Research Software 267

Research Software User Testing Data Visualization Product Research 267

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Intercom, Inc.

JULY 9, 2018

Shipping product fast and often means more opportunities for Sales to delight customers and engage with prospects. But your sales team needs a lot more than an email on launch day to maximize the opportunities that product launches present. The work of Sales Enablement begins as soon as the product roadmap is set.

Product launches 155

Product launches Product Research Customer Experience User Testing 155

Intercom, Inc.

FEBRUARY 24, 2021

Today, businesses are having more conversations with customers than ever before, thanks to the rise of business messengers. And it’s certainly easier than ever for a customer to start a conversation and get support. So businesses should know more about their customers than ever before, right?

Data Visualization 244

Data Visualization Reporting Tools User Testing Customer Experience 244

Userpilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? What will it take to turn your product into a bonafide growth engine ? TL;DR A product launch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market.

Product launches 105

Product launches Product Research Data Visualization Research Software 105

The Product Guy

APRIL 21, 2019

Recently, there’s been a great deal of discussion around the topic of ‘customer centricity’. A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Userpilot

AUGUST 19, 2024

Whether you’re introducing a new product, releasing an upgrade, or announcing advanced features, outlining a product launch strategy can help align your efforts in the right direction. That’s where product launch analytics step into the picture. Book a demo to see it in action.

Data Visualization 103

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 103

Intercom, Inc.

OCTOBER 28, 2020

The name suggests how simple this new message type really is – you can now create a message that occupies that prime real estate at the top or bottom of your website, on desktop or mobile, where it can capture the attention of visitors and customers with announcements , promotions, proactive support , you name it.

User Testing 240

User Testing Customer Feedback Customer Experience Data Visualization 240

The Product Guy

JANUARY 7, 2025

Whether youre grappling with a delayed product launch or a strained relationship, the path forward begins by uncovering the deeper truths beneath the surface. Product managers live and breathe this approach, diving beyond symptoms to address root causes. Initially, their prototype underperformed in user testing.

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Alchemer Mobile

JULY 22, 2021

Product adoption is a key piece of any successful customer acquisition strategy or onboarding program. Understanding how, when, and why (or why not) customers become power users or high-value customers can drive ROI, inform future product roadmap decisions, and lower customer acquisition costs (CAC).

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. What is customer feedback?

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Product Innovation Educators

SEPTEMBER 2, 2024

Chip emphasizes that product managers should see market research as an ongoing process and provides practical tips for doing effective research. Introduction In the world of product management and innovation, market research is like a compass. This information is gold for creating successful new products.

User Testing 280

User Testing Product Research Market Research Research Software 280

Product Innovation Educators

MARCH 18, 2024

Product management insights from medical innovations Today we are talking about product management and innovation of medical products. You’ll learn where insights for new or improved products come from and the pitfalls to avoid in getting products launched. Be open-minded. Be innovative.

Development 281

Development Customer Feedback Feedback Software Transportation 281

UX Studio: Product Management

AUGUST 1, 2021

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? How can you measure user experience? The product owners were happy because they saw their plans coming alive.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Product Innovation Educators

OCTOBER 12, 2020

How product managers can discover customer needs and build the right product. I’m often asked by product managers on their journey to product master what books they should read. How to think like a product manager, . Several specific tactics that extend from idea through product launch, and .

Product Research 335

Product Research User Testing Research Software Customer Experience 335

Userpilot

APRIL 27, 2022

Product launch metrics can be easily overlooked while you become busy with product development, marketing efforts, and launch timeline. A Harvard Business School study found that a staggering 95 % of around 30,000 newly launched products fail. What is a product launch in SaaS?

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Sophisticated reporting for valuable insights. Handling complex queries.

Data Visualization 250

Data Visualization Reporting Tools Customer Experience Customer Feedback 250

Product Innovation Educators

MAY 18, 2020

Summary of some concepts discussed for product managers. [1:38] Just like after a product launch, I conducted a lessons-learned meeting with the Summit team to discuss: What worked (best practices). What to do differently (mistakes and insights). Customer research. Product leadership. Communication.

User Testing 320

User Testing Research Software Feedback Software Reporting Tools 320

Userpilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. What is a product launch?

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. What is a product launch manager?

Product launches 98

Product launches Product Research User Testing Research Software 98

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. This will more easily allow our customers to transform their data into valuable performance reports and business insights.

Data Visualization 232

Data Visualization Customer Experience Customer Feedback Reporting Tools 232

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Userpilot

AUGUST 15, 2023

There’s a vast gap between a great idea and bringing that idea into reality: and there’s no better example than a product launch plan. If you get your product launch plan wrong, all the hard work and effort of building your product might be for nothing. What is a product launch plan?

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97

The Product Manager Coach Blog

MARCH 4, 2025

Building trust with stakeholders isnt just a nice-to-haveits essential to preventing failed product launches due to poor stakeholder management. Without trust, even the most well-thought-out product strategies can face pushback, leading to misalignment, delays, and increased risks. Lets identify what works best for your team.

Customer Feedback 69

Customer Feedback Weak Development Team User Testing Customer Experience 69

Amplitude

FEBRUARY 1, 2021

A lot of teams obsess about getting everything perfect for product launch day. All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. Or is it to delight existing customers?

Product launches 111

Product launches Strategy User Testing Product Research 111

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Wondering how to anchor these feedback loops into your product?

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Melissa Perri

JULY 23, 2024

Finally, a well-structured organization around products fosters seamless collaboration, efficient workflows, and a clear alignment of goals, all of which are critical for a high-functioning product management organization.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Userpilot

MAY 12, 2022

Let’s dive into how, when, and where to announce your new products or features to increase their adoption and your customer base. Product announcement involves all the marketing activities to promote and successfully launch a new product or feature. Use multiple channels to reach users.

Feedback Software 98

Feedback Software Research Software Product launches User Testing 98

Userpilot

NOVEMBER 13, 2023

How can you craft a product launch email to build anticipation, supercharge your sales, and establish a strong connection with your target audience? Indeed, a successful product launch email campaign is essential to the success of your product growth strategy. What is a product launch email?

Product launches 103

Product launches Feedback Software Reporting Tools User Testing 103

Mind the Product

APRIL 24, 2018

I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. Problems with Customer Development.

User Testing 161

User Testing Customer Feedback Customer Experience Data Visualization 161

Product Innovation Educators

JUNE 12, 2023

Before joining Google, Neha worked as a Management Consultant at Essex Product Consulting, where she helped organizations build products. Outside of her day job, she has guided many PdMs in reaching their career goals, and consequently, has good insights about the skills they need. First, we go out and talk to customers.

User Testing 253

User Testing Customer Feedback Product Management Product Manager 253

The Product Guy

OCTOBER 4, 2019

Customers are dissatisfied with your current product and churn at a high rate. As product managers, these issues come to you ad-hoc. Sometimes an account manager emails you about a complaint that a major customer has and demands to know when the fix will release. Salespeople want something new to sell. Perfect for me!

Reporting Tools 239

Reporting Tools Research Software Feedback Software Analytic Tools 239

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? A successful SaaS product launch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage.

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. Ashley Ettwein, Director of Product Marketing at ADT.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Intercom, Inc.

AUGUST 13, 2020

This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features. We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom.

Data Visualization 212

Data Visualization Reporting Tools Research Software Feedback Software 212

Roy Madden

JUNE 23, 2022

Easily track the latest product launches in your industry with Feedly’s AI engine. Keeping up with your competitor’s latest product announcements in real-time is close to impossible. We’ve added Product Launches to the list of strategic moves Feedly’s AI Engine understands. Popular product launch use cases.

Product launches 103

Product launches Artificial Inteligence User Testing Product Research 103

Alchemer Mobile

AUGUST 31, 2023

Here’s why having a mobile app is crucial for driving e-commerce and enhancing customer engagement and retention for many businesses today. Elevating E-commerce: A Seamless Shopping Experience Imagine a customer’s journey from discovering your product to making a purchase.

Feedback Software 113

Feedback Software User Testing Analytic Tools Customer Feedback 113