Customer Feedback Support Training UX 
Amplitude
JANUARY 27, 2021
Everyone in your tech company should spend time with customers weekly. Helping everyone in your organization regularly engage with customers—specifically team members in non-customer facing roles—is powerful and even transformative. We shared learnings and customer stories from the experience regularly. Yes, weekly.
Userpilot
SEPTEMBER 2, 2022
When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.
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Centercode
AUGUST 7, 2020
You need thorough test coverage before release — that is, you need to see how your product’s features and functions perform with real customers in their actual environments. Taking shortcuts and cutting corners leads to unpleasant surprises down the road in the form of low star ratings, skyrocketing support costs, and hundreds of RMAs.
The Product Coalition
NOVEMBER 14, 2018
Since I started my full time career, I’ve been able to attend a number of these meetups, where both current and aspiring PMs meet together to share knowledge and insights. Designers (UX/UI designers, UX researchers, etc.) Services (customer support, training, etc.) Finance (pricing, revenue, etc.)
Mironov Consulting
SEPTEMBER 22, 2020
Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) We spin up outbound marketing/support efforts too early. have irreconcilable definitions of MVP.
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