Userpilot

APRIL 24, 2024

Demos are crucial for your sales process success, which is why you need to learn SaaS demo best practices to create beneficial content. Similarly, you can't expect potential customers to come on board without a well-designed software demo first. Re-engage with older prospects as they move along in their customer journey.

Demo 76

Demo Research Software Feedback Software Product Research 76

Userpilot

DECEMBER 20, 2023

Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth.

Artificial Inteligence 102

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 102

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! Book the demo to find out more! What are Salesforce integrations?

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Feedback Software 104

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. There are also governance and ethical concerns, like data privacy or AI bias. This includes the SaaS industry too. How to implement AI to build better products.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. to assist customers at all times.

Onboarding KPIs 104

Onboarding KPIs Customer Experience Feedback Software User Testing 104

Intercom, Inc.

JUNE 7, 2022

Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack. This can involve calls, emails, targeted messages, and other highly personalized one-to-one outreach. Marketing qualified lead (MQL). Opportunity.

Inbound 245

Inbound Customer Communications Research Software Data Visualization 245

Userpilot

MARCH 6, 2024

Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions. Using First-Party Data for Upselling : Collecting first-party data to enable contextual upselling inside your app and increase sales. Adding UGC to an upgrade prompt with Userpilot. #2

Feedback Software 99

Feedback Software Research Software Analytic Tools Product Research 99

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Customer Experience 84

Userpilot

DECEMBER 7, 2023

Customer experience management vs customer relationship management? Both are important for affecting your customers, but what exactly are they, and how do they differ? CRM uses specialized software to manage customer relationships, analyze data, and improve outcomes by personalizing services and expecting customer needs.

Customer Experience 101

Customer Experience Feedback Software Analytic Tools Customer Feedback 101

Userpilot

APRIL 22, 2024

A step-by-step process for effective feature analysis. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Review feature usage data. Use segmentation to improve personalization. This article aims to simplify feature analysis.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Weak Development Team 90

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Userpilot

APRIL 16, 2024

Also, collect qualitative data through surveys to understand users better. End-user behavior monitoring is the process of observing how people move through and engage with your product. This data helps eliminate friction points from the user journey. To analyze user behavior, define the user persona first.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). But it’s not your only option. What is onboarding?

Feedback Software 99

Feedback Software Customer Experience User Testing Customer Feedback 99

Userpilot

FEBRUARY 20, 2024

TL;DR Targeted email marketing is a strategy focusing on sending personalized emails to segments of your audience based on their unique characteristics and behaviors. Benefits of targeted email marketing include enhanced engagement , retention, conversion rates, ROI, and better insights into customer behavior.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization User Testing 96

Userpilot

APRIL 3, 2024

Product-led innovation focuses on creating the best product for your customers. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 97

The Product Coalition

OCTOBER 5, 2023

In this article, we will explore AI in HRM, delving deeper into its multifaceted applications and revealing how it streamlines recruitment, optimizes talent management, enhances decision-making, and cultivates a more dynamic and data-driven HR ecosystem. By analyzing this information, AI can pinpoint employees at risk of leaving the company.

Data Visualization 128

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 128

Userpilot

DECEMBER 7, 2023

Data is the backbone of modern marketing. Thus, properly harnessing data-driven insights is key to achieving product growth and business success. This article explores what data-driven insights are and why they are important. To adopt a data-driven approach, you’ll need to first understand your business goals.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Gather user sentiment data from multiple sources.

Data Visualization 101

Data Visualization Feedback Software Analytic Tools Reporting Tools 101

Userpilot

FEBRUARY 25, 2024

Funnel tracking is like pulling back the curtain and seeing what your customer is doing. TL;DR Funnel tracking refers to the process of monitoring and analyzing the steps or stages that users go through. Set up sales funnel steps with specific data points and filters.

Data Visualization 103

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 103

Userpilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn. In this guide, we will provide you with the steps you need to lower your support tickets and improve customer support

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Customer Feedback 103

The Product Coalition

JANUARY 25, 2024

These chatbots are extensively used in various industries and applications to streamline processes, improve customer experiences, and automate tasks. The chatbot’s interaction with users begins with natural language understanding, or NLU, which is responsible for understanding and processing the user’s input in natural language.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Userpilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Personalized experiences are becoming standard in the SaaS world. Data breaches in recent years are fuelling the demand for secure software experiences. Proactive support is the key to winning over customers.

Analytic Tools 104

Analytic Tools Data Visualization User Testing Reporting Tools 104

The Product Coalition

OCTOBER 13, 2023

Whether it’s automating routine tasks, analyzing vast datasets for valuable insights, or enhancing customer interactions, AI plays a pivotal role in optimizing business processes and decision-making. Natural Language Processing (NLP): NLP enables computers to understand and generate human language.

Artificial Inteligence 126

Artificial Inteligence Data Visualization Analytic Tools User Testing 126

The Product Coalition

JULY 8, 2021

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. The automatic analysis of the text by computers, also known as natural language processing, is now transforming financial services and makes them more personalized, efficient and accessible.

Data Visualization 155

Data Visualization Reporting Tools Analytic Tools Banking 155

The Product Coalition

JUNE 14, 2023

Let’s seize the opportunity to leverage data to craft dynamic and interactive learning experiences. As students increasingly turn to platforms like YouTube to learn complex concepts, they face similar limitations in interactivity and personalized learning experiences. Data is the king. Everyone has their own way of learning.

Education 113

Education Feedback Software Research Software Data Visualization 113

Userpilot

FEBRUARY 15, 2024

What Salesforce email integrations do you need to effectively engage users and streamline your processes for better efficiency? TL;DR Salesforce is a leading CRM platform designed to enhance customer relationships and drive sales growth. Salesforce is one of the leading customer relationship management (CRM) platforms.

Analytic Tools 99

Analytic Tools Reporting Tools Data Visualization User Testing 99

The Product Coalition

OCTOBER 6, 2023

Emotion AI, like any other AI technique, requires data to enhance performance and comprehend user emotions. The data differs from use case to use case. Following the identification of emotional-impacting features, the process of engineering features occurs. are used to comprehend the audience’s emotions.

Research Software 138

Research Software Reporting Tools Data Visualization Automotive 138

The Product Coalition

OCTOBER 8, 2023

Reliable Data Sources The foundation of any prediction platform lies in the quality and reliability of its data sources. To provide accurate forecasts, you must ensure access to real-time market data, historical trends, and sentiment analysis feeds. Diverse and dependable data streams are essential for robust predictions.

Data Visualization 133

Data Visualization Reporting Tools Feedback Software Customer Feedback 133

Gainsight

DECEMBER 19, 2023

A carefully crafted customer journey is not static. If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey.

Construction 97

Construction Data Visualization Customer Feedback Customer Experience 97

Userpilot

NOVEMBER 8, 2023

Traditional personas and behavioral personas are subtly different: traditional personas are more focused on who a person is (i.e. needs, motivation, values), whereas behavioral personas use data (i.e. site search data and other analytics) to map out the behaviors , habits, and methodologies of your target users.

Data Visualization 99

Data Visualization Analytic Tools Research Software Customer Experience 99

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement.

Data Visualization 95

Data Visualization Analytic Tools Research Software User Friction 95

Userpilot

SEPTEMBER 14, 2023

Understanding that you cater to many different types of customers with different pain points, wants, and needs is critical for giving them the best possible experience. TL;DR Customer segmentation is the process of splitting users into groups based on shared characteristics. You can gather data via product usage (i.e.,

Customer Experience 100

Customer Experience Analytic Tools User Testing Feedback Software 100

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

NOVEMBER 14, 2023

So what can you actively do to give customer lifetime value a boost? In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth. What is customer lifetime value?

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Instead, you also have to help customers get the maximum value from it. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement.

Feedback Software 101

Feedback Software Data Visualization Analytic Tools User Testing 101

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98