Userpilot

NOVEMBER 7, 2024

Journey mapping & management : Visualize the customer journey to identify key touchpoints and optimize engagement strategies, ensuring a personalized experience throughout their lifecycle. Health scoring system : Create customizable health scorecards for tracking customer satisfaction, engagement, and other key metrics.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 98

Data Visualization Dashboard Customer Feedback User Testing 98

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

Data Visualization 98

Data Visualization Onboarding KPIs Dashboard User Testing 98

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Check out our resource library for free guides to an array of popular app marketing metrics.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

NOVEMBER 14, 2024

Feature adoption (users who use more advanced features). Customer satisfaction score and customer loyalty (NPS). With Userpilot, you can segment users based on multiple criteria, including: Demographics, like age, language, or location. Expansion Revenue & Upgrades dashboard in Userpilot.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. This saves companies valuable time and resources. When a mParticle customer creates an event in their app, the events forward to Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

DECEMBER 13, 2022

A product analytics dashboard helps you visualize user behavior, so you can make informed decisions on how to improve product engagement. In this article, we cover the following: Why you need an analytics dashboard. The types of metrics to track in your dashboard. The most common analytics dashboards in SaaS.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Dashboard 98

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 95

Analytic Tools Onboarding KPIs Research Software Data Visualization 95

Userpilot

JUNE 29, 2024

Onboarding new customers and localizing its support resources for other markets. Solution : RecruitNow implemented Userpilot to create in-app onboarding flows with video tutorials and tooltips, supplemented by a resource center and automated localization. They also used it to conduct onboarding and customer satisfaction surveys.

User Testing 105

User Testing Feedback Software Analytic Tools Customer Experience 105

Userpilot

JULY 4, 2024

Using analytics tools like sentiment analysis , heatmaps , cohort analysis, and analytics dashboards to track key performance indicators. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. It helps with budgeting and resource allocation.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x.

Customer Experience 218

Customer Experience Reporting Tools Research Software User Testing 218

Userpilot

MAY 27, 2025

Companies already using Whatfix for web For teams already leveraging Whatfix on desktop, extending that functionality to mobile ensures a consistent user experience across platforms. With a shared dashboard and content strategy, you can manage flows, tooltips, and updates without duplicating effort. Whatfix G2 review.

Technical Review 90

Technical Review Onboarding KPIs Analytic Tools Data Visualization 90

UX Planet

JUNE 1, 2025

This resource allocation reflects a fundamental truth: understanding and optimizing the current user experience often yields more substantial results than the constant introduction of new, unvalidated features. Maze reports that companies mapping and optimizing this journey see an average 43% increase in referral rates Maze,2023.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. There are different types of end-user support: Task-specific support.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 29, 2024

Some alternative key metrics to focus on include feature adoption rates, user retention and engagement, and customer satisfaction scores. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the feature usage rate? That isn’t all, though.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 104

Userpilot

MARCH 25, 2024

The number of sessions per user metric is key to understanding user behavior and user satisfaction with your platform. Sessions per user benchmarks and what to aim for. TL;DR The number of sessions per user shows how often a single user engages with your website or app within a given period.

Data Visualization 102

Data Visualization Analytic Tools Research Software Customer Experience 102

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing customer data helps you offer personalized experiences, increase customer satisfaction and loyalty, and improve decision-making. To collect both quantitative and qualitative data, you should use user surveys, event analytics , and dashboards to track core metrics. How to apply this trend?

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

MAY 17, 2025

This strategy works best for meditation apps, fitness trackers, language learning apps, and news apps, or any product that serves different types of users with different goals. Instead of a static dashboard, users see a tailored path that feels relevant every time they open the app.

Feedback Software 73

Feedback Software User Testing Strategy Customer Experience 73

Userpilot

JULY 10, 2024

A customer experience strategy revolves around tracking customers’ sentiments and perceptions about interactions with your brand across all touchpoints and aims to improve customer satisfaction. Customer experience has a broader scope, covering all customer perceptions.

Customer Experience 110

Customer Experience User Testing Customer Feedback Data Visualization 110

Userpilot

MAY 21, 2024

Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. By following the principles, you can increase customer satisfaction, loyalty, and retention.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty. Design an intuitive user interface.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

The Product Guy

JUNE 11, 2024

Use data and insights to show how much time and resources are wasted on features that don’t get used or that don’t deliver real customer value. Lack of Resources and Investment Another common roadblock is a lack of resources and investment to support product management initiatives. Start small and scrappy.

Onboarding KPIs 150

Onboarding KPIs Data Visualization User Testing Product Management 150

Userpilot

OCTOBER 19, 2024

To sum up, release notes help: Get internal and external stakeholders up to speed : Release notes bridge the gap between the development team and stakeholders on the intricacies of the updates, product adoption , marketing strategies , and resource allocation.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Reveal

DECEMBER 30, 2024

Embedded analytics solves these pain points by providing insights directly within your application, allowing sales teams to track performance metrics in their CRM and operations teams to monitor workflows through embedded dashboards. Visualization: Presenting data through intuitive charts, dashboards, or reports.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

MARCH 12, 2024

Examples of company activity metrics include customer satisfaction score, revenue, and profit margin. SaaS business metrics to track product success Product success metrics are data points that tell you how well your product is meeting its goals and achieving user satisfaction.

Onboarding KPIs 105

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 105

Userpilot

AUGUST 24, 2024

With Userpilot , you can auto-capture in-app user interactions and build analytics dashboards. Depending on the type of study you’re conducting, gathering such extensive data can be resource-intensive, time-consuming, and costly. Surveys, on the other hand, can capture user satisfaction levels. Get a demo.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Intercom, Inc.

MARCH 10, 2020

Tagging rules take the burden off your team and help you capture customer insights more quickly and objectively. The best chatbots drastically reduce the number of questions that your team has to answer without sacrificing your customer satisfaction. Proactive support. You can leave a comment below.

Customer Experience 221

Customer Experience Customer Feedback User Testing Feedback Software 221

Intercom, Inc.

MARCH 31, 2021

It’s also a waste of your support team’s expertise and resources if they need to answer every question that rolls in – regardless of each issue’s priority, how urgent it is, or how much the customer is spending with you. Support metrics on their own are just numbers on a dashboard.

Data Visualization 214

Data Visualization User Friction Customer Experience Customer Satisfaction 214

Userpilot

APRIL 30, 2025

For example, if customers skip connecting to a third-party integration like Google Analytics with your app, create a slideout that guides them step by step or links them to your in-app resource center. Avoid overwhelming users with too much text. Customer effort score (CES) : To measure ease of use.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

FEBRUARY 20, 2024

Thus, it has a higher chance of ensuring user satisfaction and retention. Increase product adoption : Since data-led product roadmaps focus on building features that users love, it naturally leads to increased engagement and adoption. Reduce churn : Products aligned with user needs and interests receive better engagement.

Data Visualization 105

Data Visualization Feedback Software User Testing Product Research 105

Userpilot

OCTOBER 7, 2024

Why is an end-to-end customer experience important? A consistent end-to-end customer experience leads to the following benefits: Customer satisfaction and retention : Good CX focuses on eliminating friction from every touchpoint in the user journey. Creating a resource center in Userpilot.

Customer Experience 105

Customer Experience Data Visualization Customer Feedback User Testing 105

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Segment your users to provide webinars that offer specific value.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 3, 2023

A decline in customer engagement is almost always a cause for alarm, even if it was just one customer account that stopped engaging. Collect user feedback at every stage of the customer lifecycle. Proactively monitor customer satisfaction. Identify patterns in customer behavior.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98