Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. High session times masking frustration and task failure and impacting user satisfaction.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. What is a customer experience (CX) roadmap?

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Create a customer feedback loop.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Intercom, Inc.

SEPTEMBER 2, 2020

It’s no secret that your support team is deeply familiar with your customers’ pain points, issues, and goals. They’re better placed than anyone else in your organization to: Share and champion the voice of the customer to help improve your product roadmap. From customer satisfaction to customer delight.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

UX Planet

JUNE 1, 2025

Case Study:MINDBODY MINDBODY, a leading platform for health and wellness businesses, used funnel analysis on its Activity Dashboard to better understand user engagement patterns. Revenue: Monetizing Delivered Value The revenue phase of the AARRR funnel focuses on the ability to monetize the value delivered to users.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MARCH 4, 2025

For example, if your goal is to improve upselling , RUM can track how often users interact with premium feature prompts, and see where they drop off. Or, you can discover that simplifying your project dashboard (based on low engagement metrics) retains more customers. What is an example of real user monitoring?

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

Userpilot

JULY 31, 2023

Pendo Feedback is a module for collecting and managing customer requests. Roadmaps are a new Pendo feature for communicating and sharing product vision. Finally, Pendo enables you to design in-app onboarding experiences for both customers and staff and communicate with them inside your product to drive product adoption.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

OCTOBER 20, 2023

Performing sentiment analysis for your own business offers a few benefits since you’ll be able to: Better understand how customers feel and use that to guide your improvement efforts. Evaluate the impact of your product and marketing strategies in increasing customer satisfaction. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

APRIL 30, 2024

Retention : Addressing pain points can increase user satisfaction, which overall reduces churn and increases customer retention. Product advocacy : When users see their feedback implemented, they feel more connected to the product and brand. How can companies use customer feedback to influence the product roadmap?

User Testing 104

User Testing Customer Feedback Feedback Software Data Visualization 104

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. Refined features and product offerings that cater to customers’ evolving needs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Intercom, Inc.

AUGUST 18, 2021

. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

The Product Guy

JUNE 11, 2024

Actions to Overcome: Clearly communicate the product strategy and roadmap, highlighting how each initiative ties back to key customer needs and business goals. Share case studies and examples of successful product companies that have embraced a focused, customer-centric approach. Start small and scrappy.

Onboarding KPIs 150

Onboarding KPIs Data Visualization User Testing Product Management 150

Userpilot

APRIL 17, 2024

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement. Amplitude journey report.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Izenda

APRIL 27, 2020

For product managers, determining what’s a priority in your product roadmap can seem more daunting than the actual work. Because once you have clearly defined and planned out your roadmap (and stick to it), staying on course and keeping teams focused becomes much easier. Are Dashboards and Reports on Your Product Roadmap?

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. Passive customer feedback example from Slack. Feature request form.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

MARCH 5, 2025

Sprout Social – best tools for tracking customer behavior across socials. InMoment – the best AI-based customer feedback analytics software. Data visualization reports: Summarize user interactions in visual data like clear, interactive charts to see user patterns, spot trends, and highlight areas for improvement.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 26, 2023

Customer retention metrics, such as the customer satisfaction score, let you assess the effectiveness of your customer relationship management and product value. Product metrics are measurable indicators of product management efforts and how customers interact with your product. What are product metrics?

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

APRIL 6, 2023

Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. UserVoice activity report dashboard. #7

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

NOVEMBER 25, 2021

In return, use the insights collected to improve your product and the user experience: prioritize roadmap based on user requests (where appropriate). test new features and improve them before launching to the entire user base. drive engagement for new users towards the most relevant and used features.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

MAY 27, 2025

Strong roadmap and product sense: can context switch between detailed work and high-level strategy/vision, ability to PM basic initiatives end-to-end. Customer centricity: to make reasonable product recommendations and have the customer at the center of decisions. How can Victor benefit your company?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

OCTOBER 6, 2022

One processes the data while the other uses data to develop solutions that meet user needs. Data PMs use data to set goals , build roadmaps, and validate ideas. They can also use them to identify the best ways to guide users to value. Leverage data to build data-driven product roadmaps. Buffer public product roadmap.

Data Visualization 98

Data Visualization Customer Feedback User Testing Analytic Tools 98

Userpilot

FEBRUARY 29, 2024

Create data-driven product strategies : Understanding how users actually use your product prevents you from making decisions based on assumptions or what you think is best. Data-driven insights from behavior analytics ensure your product roadmap is based on real needs and user preferences. Userpilot’s product usage dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

Userpilot

NOVEMBER 29, 2023

A flexible tool for sending in-app surveys, building product roadmaps , and implementing in-app bug reporting in order to involve customer feedback in your product development. A tool for building public roadmaps that can efficiently centralize feedback, listen to customers, and prioritize key features. Productboard.

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

DECEMBER 31, 2024

It lacks other analytics reports such as cohort retention reports, path analysis, and custom dashboards. out of 5 stars Pricing: Growth plan at $799/month Supported devices: Web for the time being and mobile coming in 2025 Userpilot is a product growth platform that helps companies increase adoption, user satisfaction, and retention.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JANUARY 11, 2024

Solution : create an outcome-based roadmap by identifying customer needs and wants. The Counting House : an obsession with internal metrics, like customer retention , can make teams lose sight of delivering customer value. The Ivory Tower : teams that stop consulting customers build products that don’t meet market needs.

Data Visualization 119

Data Visualization Feedback Software Analytic Tools User Testing 119

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. This enables them to close the feedback loop.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

DECEMBER 31, 2022

Digital customer experience covers the interactions that customers have with your brand online across the entire customer journey. That can include interactions on mobile apps, your website, social media, or your product dashboard. Mixpanel’s dashboard demo. Google Analytics dashboard demo. Google Analytics.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. A step-by-step process for effective feature analysis.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

APRIL 16, 2025

It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests. Benefits of using help desk software Help desk software optimizes how you capture, organize, and resolve user issues.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Usersnap

NOVEMBER 18, 2024

Headway Headway is a highly effective changelog tool that keeps users informed about product updates. It features customizable widgets and a user-friendly dashboard, making it easy for teams to create, manage, and share changelogs. It communicates updates, manages roadmaps, and gathers customer feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JUNE 22, 2023

Implement onboarding checklists to drive users to the activation point. Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance. Measure customer satisfaction by triggering contextual surveys during onboarding. Trigger contextual tooltips with Userpilot.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. NPS dashboard in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

MARCH 15, 2024

Customer journey visualization is the process of taking information from the customer journey map and representing it in a visually compelling way. Benefits of customer journey mapping: Tailor marketing campaigns to the customer’s buying process. Build data-driven product roadmaps. Product usage dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105