Userpilot

MAY 30, 2025

Most product teams get mobile app analytics wrong. They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Productside

APRIL 2, 2025

90% of executives say they prefer visual storytelling over dense reports. Yet most product managers still rely on long documents, jargon-filled briefs, and clunky slide decks that dont land with the people who matter. Why Traditional Product Communication Doesnt Stick Heres the reality: most product communication doesnt land.

Data Visualization 177

Data Visualization User Testing Product Research Reporting Tools 177

Userpilot

OCTOBER 19, 2024

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roman Pichler

DECEMBER 4, 2023

Listen to the audio version of this article: [link] What is Product Discovery? Product discovery is the process of “figuring out a solution to a problem we’ve been asked to solve,” writes Marty Cagan. [1] 1] It involves understanding and selecting user needs, exploring solutions, and choosing the most appropriate one.

Product Research 352

Product Research Product Strategy Strategy Research Software 352

Reveal

DECEMBER 23, 2024

Reveal Embedded Analytics For product owners, leveraging data is not just an advantageits a necessity. Product analytics empowers you to understand gaps in your offering and how users engage with your product. This guide will explain the following core areas: What is product analytics?

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

Userpilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. Helping prospects find the right product is a win-win situation. Variety of UI patterns to engage users, including modals , tooltips , and slideouts.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty.

Research Software 81

Research Software User Testing Analytic Tools Feedback Software 81

DevelopmentCorporate

JUNE 2, 2025

How Companies Are Funding User Research in 2025: Insights from the User Interviews Research Budget Report User Interviews 2025 Research Budget Report is a crucial resource for understanding how modern organizations are approaching the financial side of user research.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. What’s worse, you will find multiple tools in each category, making it incredibly difficult to pick the tool that satisfies your needs and offers the best value for money.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

UX Planet

JANUARY 1, 2025

Measuring design outcomes is a vital exercise that every product team should practice. Im starting a series of posts about measuring product design, and in the first post, I want to propose a set of core metrics that work for almost any organization. Outcome Level Measures the impact on the customer and business outcome.

Data Visualization 106

Data Visualization User Testing Customer Feedback Customer Satisfaction 106

Userpilot

FEBRUARY 25, 2025

Quantitative data alone doesn’t reveal intent, only outcomes. Thats why you need user session analysis. By combining contextual insights from session replays , heatmaps, and behavior analytics, user session analysis helps you interpret metrics through the lens of real user journeys.

Data Visualization 87

Data Visualization User Testing Customer Feedback Customer Experience 87

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Now it’s time to put your app and positioning to the test. It’s marketing. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Planet

MAY 25, 2025

And Im not talking about pretty visuals for the sake of it. I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. The secret often lies in the art of User Experience design. So, what exactly is a conversion funnel ?

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

NOVEMBER 14, 2024

What is a customer expansion strategy? A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans. How to calculate customer expansion revenue?

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. UX Research provides this additional layer of insight, transforming numbers into actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Planet

MARCH 15, 2025

Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide. Pinterest, positioned uniquely as a visual discovery engine, has significant potential to leverage personalization to foster deeper user engagement, retention, andloyalty.

Product Research 96

Product Research Data Visualization Feedback Software Analytic Tools 96

Userpilot

FEBRUARY 9, 2025

Many product teams fall into the same trapmistaking engagement for success. When users interact more, it may seem like a win. However, without qualitative feedback and behavioral insights, teams risk misreading signals, leading to frustration and churn. User feedback is valuable , but without data, its just opinions.

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

UX Planet

OCTOBER 24, 2024

The canvases listed below can streamline the product design process and will help you consider the bigger picture when doing individual design activities. Business Model Canvas (BMC) BMC is a tool used to map out key elements of a business model in a single page. It visualizes how the business operates and creates value.

User Testing 106

User Testing Data Visualization Product Research Research Software 106

The Product Guy

APRIL 21, 2019

Guest Post by: Anthony Lazarus (Mentee, Session 8, The Product Mentor) [Paired with Mentor, Patrick Hoffman]. Recently, there’s been a great deal of discussion around the topic of ‘customer centricity’. A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Intercom, Inc.

AUGUST 18, 2021

But all too often the way the underlying data is collected makes NPS little more than a vanity metric, easily rigged to give the impression of positive customer sentiment, leading to shallow insights and false assurances. Revamping how we do NPS surveys. Defining which customers to survey.

Product Research 233

Product Research Data Visualization Customer Feedback User Testing 233

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. With Userpilots mobile solution , you can personalize in-app flows, trigger context-aware push notifications, and capture real-time insights: all without writing a single line of code.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

The Product Coalition

JANUARY 11, 2023

Leveraging the benefits of combining these two approaches, companies can maximize their insights and make data-driven decisions that are grounded in real-world understanding. Market research focuses on understanding consumer behavior and preferences in order to inform marketing strategies and business decisions.

User Testing 158

User Testing Product Research Data Visualization Customer Feedback 158

UX Planet

NOVEMBER 18, 2024

Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. For instance, in the case of pension services, there might be financial advisors, pension administrators, and customer service agents involved.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Alchemer Mobile

FEBRUARY 26, 2025

Organizations that rely on a single-channel feedback approach may overlook valuable insights. These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Alchemer Mobile

NOVEMBER 1, 2024

They also present a valuable opportunity to collect user feedback on a range of topics, from brand sentiment to user experience, using mobile app surveys. Four best practices for successful mobile app surveys In some ways, mobile survey best practices are similar to those for other channels, like email.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Userpilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. But your product doesn’t have to be that way! What is customer onboarding? designed with one goal in mind: to make customers feel valued and supported. But what exactly can be automated in onboarding flows?

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Alchemer Mobile

OCTOBER 19, 2023

By combining questions and reports from different surveys, you can view feedback across touch points, timeframes, and audience segments within a single report view. This allows you to save time while you deliver better data to drive decisions.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

UX Planet

APRIL 19, 2025

How New Heuristics Are Reshaping the Creative Process Between Humans andMachines Image generated byChatGPT When the wave of generative AI tools began flooding the market, I must confess my reaction was mixed: a sense of fascination for the possibilities and concern for the ethical challenges looming on the horizon.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Three retargeting methods to boost customer engagement. Here are examples of a few demographic data categories: Age. Let’s jump right in.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Reveal

DECEMBER 30, 2024

Reveal Embedded Analytics Data-driven companies have a hidden advantage! Theyve consistently outperformed their counterparts, reporting significantly higher metrics across operational efficiency (81% vs. 58%) , revenue growth (77% vs. 61%), and employee satisfaction (68% vs. 39%). How is this possible?

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Alchemer Mobile

FEBRUARY 21, 2025

At Alchemer, we’ve established that NPS surveys dont tell the full story. Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. Use these questions liberally to uncover richer insights.

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113