Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE to get an inside scoop!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

JULY 14, 2021

So we’ve classified the different alternative onboarding tools by a) user persona b) JTBD (Job-To-Be-Done – in other words, what you want to use the tool for). Because still – there are some differentiators that may affect your choice. It doesn’t offer any other product growth features Userpilot has. There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MARCH 13, 2024

Every seasoned product marketer knows that adding new features to your product is key to product management success. You need a robust ideation process to bring the right ideas to life and add more value for your users. Why do you need feature ideation in your product development process?

Data Visualization 105

Data Visualization Weak Development Team User Testing Feedback Software 105

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. It can also serve as a source of invaluable feedback for product development.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

MARCH 31, 2023

If you want to see examples of 16 product evaluation questions, keep reading! What is a product evaluation survey? A product evaluation survey is a research tool used by product teams to gauge how users feel about product performance at various touchpoints. How satisfied are you with our product?

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

AUGUST 15, 2023

Start by conducting extensive market research to understand the landscape, map out the needs of individual users to understand pain points, develop a clear value proposition, and then define key performance indicators to measure progress against. Book a demo with our team to learn more. What is a product launch plan?

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97

Intercom, Inc.

JULY 19, 2021

It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships.

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Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

JULY 27, 2022

A product’s life cycle refers to all the stages it goes through before it enters the market and until it exits. There are five stages of the product life cycle: development, introduction, growth , maturity, and decline. What are the 5 Stages of the Product Life Cycle? Product Life Cycle Stages.

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

Userpilot

FEBRUARY 27, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. Appcues and Spekit are popular digital adoption platforms.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 5, 2022

Customer discovery helps product managers develop their confidence. During product discovery, the product teams always learn a lot. Finally, involving the whole team in the discovery process energizes them, takes advantage of their unique perspectives, and empowers them. get a pulse on the market.

Product Research 98

Product Research User Testing Customer Feedback Customer Experience 98

Userpilot

DECEMBER 6, 2021

The purpose of customer success software, then, is to ensure that success is achieved as widely, consistently, and quickly as possible – both: As your customers define it – for their use cases. As you define it – customer satisfaction, customer retention, revenue growth, etc.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 23, 2023

Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Here is why customer feedback matters: Understand whether customers see value in your product and if it meets their needs. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Here is why customer feedback matters: Understand whether customers see value in your product and if it meets their needs. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Here is why customer feedback matters: Understand whether customers see value in your product and if it meets their needs. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Here is why customer feedback matters: Understand whether customers see value in your product and if it meets their needs. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 1, 2023

Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction. Your customers’ honest insights can reveal where you fall short and what you can do to better meet their expectations. Cons of Pendo?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Here is why customer feedback matters: Understand whether customers see value in your product and if it meets their needs. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Here is why customer feedback matters: Understand whether customers see value in your product and if it meets their needs. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

FEBRUARY 27, 2023

Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Here is why customer feedback matters: Understand whether customers see value in your product and if it meets their needs. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Here is why customer feedback matters: Understand whether customers see value in your product and if it meets their needs. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 23, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. Cons of Pendo? – Parita P.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Here is why customer feedback matters: Understand whether customers see value in your product and if it meets their needs. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

TL;DR No-code growth is an innovative method to achieve great product-led growth without having to code. No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. Building a product tour in Appcues is relatively easy.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 1, 2023

First, it isn’t truly a no-code tool: you will either need CSS knowledge or a developer’s help to customize the surveys created with it. Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Cons of Pendo? – Parita P.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

TL;DR Customer feedback refers to the insights you collect from people about their experience in using your product and interacting with your product service teams. Feedback helps you understand if customers see value in your product and let you uncover friction points. Let’s dive in! Cons of Pendo?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Customization options on Appcues are limited to color, size, and style. Advanced customization will require you to work with CSS code. It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. You’re on a budget. I’m a fan of the segmentation. – Sean W.,

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 21, 2023

TL;DR No-code growth is an innovative method to achieve great product-led growth without having to code. No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. A great alternative to Pendo and WalkMe is Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

SEPTEMBER 22, 2023

Customization options on Appcues are limited to color, size, and style. Advanced customization will require you to work with CSS code. It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. You’re on a budget. I’m a fan of the segmentation. – Sean W.,

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

Customization options on Appcues are limited to color, size, and style. Advanced customization will require you to work with CSS code. It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. You’re on a budget. I’m a fan of the segmentation. – Sean W.,

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

NOVEMBER 18, 2020

They can uncover use cases that you hadn’t anticipated, pointing you towards future developments that will fulfill the needs of wider and different audiences. Power users are also often keen to provide feedback and to have their say on the product’s future. So, these are the reasons why you want power users. What is then?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

OCTOBER 27, 2022

Customer feedback is any information provided by customers about their experience with a product or service. It’s aimed to reveal their level of satisfaction and help product teams uncover room for improvement. Uncover weak spots of your product and bottlenecks that disturb the customer journey.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

NOVEMBER 11, 2020

Product adoption has picked up a fair amount of jargon over the years. And since new fancy terms seem to pop up every week, it can be a bit hard to navigate for both the newcomers and even for the well-established product pros. Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology!

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. You get it right, and your customer base and revenue constantly grow. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. That’s what we explore in this complete guide to user onboarding.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

FEBRUARY 28, 2023

TL;DR No-code growth is essential if you want your SaaS to be product-led. In addition to reducing CAC, no-code growth reduces customer support and success costs and increases customer satisfaction. in order to achieve higher conversion rates, user activation rates – and in the long run – drive retention.

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52

Intercom, Inc.

MARCH 29, 2022

Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox. You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses.

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Feedback Software Customer Communications Reporting Tools Events 118