Userpilot

OCTOBER 20, 2024

If your product falls under these categories, awarding badges may work well for you: Learning management systems: LMS, like Growth Engineering, use badges to reward users for completing courses or training modules. Source: Growth Engineering. Increase user retention. And increase customer satisfaction.

Onboarding KPIs

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization

Sequent Learning

OCTOBER 29, 2024

By conducting regular market assessments and customer feedback sessions, you can fine-tune your strategy to stay relevant and proactive. Product managers must work closely with engineering, marketing, sales, and customer support teams to ensure cohesive execution of product goals.

User Testing

BrainMates

JULY 9, 2025

It explores the common points of friction with Finance, Engineering, Sales, and Support — and offers practical ways to address their concerns. Engineering guards feasibility and system health. Customer support lives at the coalface of usability pain and broken promises. How to respond: Make engineers co-authors of the plan.

Data Visualization

People-First Product Leadership

NOVEMBER 5, 2024

In an engineering-led organization aiming to shift toward a customer experience and product-led growth approach, what is the key advice you’d give to unite teams around a shared view of product sense? Have engineers involved in product discovery and direct customer interaction share their insights with other engineers.

Product Research

Sequent Learning

OCTOBER 29, 2024

Analyze Key Performance Metrics Examine financial and customer satisfaction metrics like average sales, costs, profit margins, and Net Promoter Scores (NPS). Declining trends in these areas can indicate that the product may no longer meet customer needs or deliver sufficient business value.

Feedback Software

UX Planet

MARCH 15, 2025

Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide. Pinterest, positioned uniquely as a visual discovery engine, has significant potential to leverage personalization to foster deeper user engagement, retention, andloyalty.

Product Research

Userpilot

DECEMBER 29, 2024

It only measures promoters, which are loyal customers that are so infatuated with your product that they cant help but talk about it. However, so many companies use it to measure satisfaction. If 100% of your user base is satisfied with your product but only hits a score of 8. Then your NPS would be zero.

Data Visualization

Reveal

JULY 29, 2025

Without intuitive, embedded self-service capabilities, organizations experience bottlenecks that impede scaling analytics and limit user empowerment. They affect product adoption, customer satisfaction, and an organization’s ability to operate with agility. These limitations extend beyond technical inconvenience.

Embedded Analytics

Userpilot

APRIL 24, 2025

This will involve close collaboration with Stripe’s and our financial partners product and engineering organizations to prioritize valuable investments over a multi-quarter roadmap, considering distribution potential, performance, costs, and risks. Who would be the best fit for this job? Who would be a bad fit for this job?

Research Software

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Contextual and personalized interactive guides shorten the time to value and reduce friction in the adoption of your product.

Analytic Tools

Reveal

DECEMBER 30, 2024

Processing: Transforming raw data into actionable insights through analytics engines. This seamless integration ensures users get real-time insights in the context of their tasks, streamlining decision-making and improving the overall experience. Visualization: Presenting data through intuitive charts, dashboards, or reports.

Data Visualization

Modus Create

JULY 8, 2025

It’s reshaping how software teams build products by shifting engineers from writing every line of code to curating intelligent systems. From writing code to curating systems: A new way of working In the past few years, engineers have moved from writing code to curating systems. The quality and reliability of AI-generated code.

Feedback Software

UX Planet

JUNE 9, 2025

Alignment with metrics Articulate how addressing each insight impacts key metrics like conversion, retention, or user satisfaction. For example, if users struggle with onboarding, tie the insight to improving activation rates so that research outcomes align with measurable business success.

Data Visualization

UX Planet

FEBRUARY 5, 2025

Rumi revamped their platform with responsive designs that would make any software engineers heart flutter. With a mobile-first approach, optimized loading times, and user-friendly touch features, they catered specifically to the on-the-go shopper.

Customer Experience

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge.

Data Visualization

Userpilot

NOVEMBER 28, 2024

FullStory – Best for product, engineering, and marketing teams – Custom pricing (free trial available). LogRocket – Best for developers and engineers – Free plan available; paid plans start at $69/month. Posthog’s user recordings with multiple filter and segmentation options. #6 G2 rating: 4.5/5

Analytic Tools

Userpilot

MARCH 21, 2025

The next step is to go deeper into the key strategies that impact engagement, retention, and user satisfaction. Top 5 strategies for mobile app optimization 53% of users abandon an app if it takes more than three seconds to load. Validate if onboarding flows work as expected by tracking real-time user behavior.

Analytic Tools

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools

Userpilot

MAY 17, 2025

The user journey answers the question: Does each stage motivate people to keep engaging? By laying out every app user journey stage, you can: Uncover pain points the moment they appear. Tie design, engineering, and marketing research to real user behavior. Measure whether a tweak in any stage drives retention.

Analytic Tools

Userpilot

JULY 22, 2025

So you end up asking your data or engineering team for a quick fix, and by the time it’s ready, the window of opportunity is already gone. Design fast with drag-and-drop email templates Userpilot lets you use pre-defined templates and a no-code builder to launch polished onboarding emails without waiting on design or engineering.

Onboarding KPIs

Modus Create

FEBRUARY 12, 2025

This evolution allows teams to prioritize prevention over remediation, significantly enhancing efficiency and customer satisfaction. Organizations adopting predictive testing are setting new benchmarks for reliability and speed, delivering products that exceed user expectations.

Analytic Tools

UX Planet

FEBRUARY 6, 2025

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. Traditional banking often struggles to capture and maintain customer engagement. It ultimately changes how we think about financial services.

Banking

Gainsight

AUGUST 5, 2025

For Chief Revenue Officers (CROs) and VPs of Revenue, leveraging Customer Success as a strategic revenue engine is no longer optional—it’s essential for long-term growth in 2025 and beyond. How CS Drives Expansion Customer Success has evolved far beyond its original mandate of reducing churn and ensuring customer satisfaction.

Analytic Tools

Userpilot

JULY 14, 2025

Surveys: In-app surveys pop up after users complete specific actions. The timing matters: I've found out that customer satisfaction surveys , such as CSAT, CES, or NPS , work best right after users complete a key workflow when they're feeling successful. Track custom events and analyze trends in Userpilot.

Analytic Tools

Userpilot

MAY 27, 2025

Youll focus on optimizing our growth loops across our self-serve customer journey and bringing a global perspective to match our global business. You play a vital role at the intersection of GTM, Product, Design, Data Science, Marketing, and Engineering – reimagining self-service in the age of AI.

Analytic Tools

Userpilot

JULY 17, 2025

What are the stages of the customer lifecycle? In PLG, the product itself is the growth engine. Every touchpoint across the user journey needs to sync with the user’s current stage and create an outcome that will move them to the next milestone. Lifecycle stages of the customer journey in PLG.

Onboarding KPIs

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period.

Analytic Tools

Userpilot

MARCH 30, 2025

Visual representations of where users tap, swipe, and engage most frequently in the app. Now, although you can perform retroactive analysis through tagging, you still need engineering help to track server-side events or add more complex setups. Including custom follow-up questions based on score. Custom feedback surveys.

Data Visualization

UX Planet

NOVEMBER 18, 2024

Service designers connect with both people and partners to gather feedback and understand user experiences. They identify pain points and provide recommendations to leadership on how to enhance the service design to better meet user needs.

Data Visualization

Userpilot

JANUARY 15, 2025

Enterprise teams face unique challenges when it comes to optimizing user experiences across complex applications. Lets discuss how session replays can help solve this problem: Save debugging time for IT and engineering teams Developers traditionally rely on activity logs to fix user frustrations.

Data Visualization

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. In the U.K.,

Data Visualization

Revulytics

NOVEMBER 3, 2017

How to increase customer engagement. We discuss how to leverage software usage analytics to increase user satisfaction in customer accounts, including how usage data can help you optimize resource deployment on the development and engineering side, and design targeted outreach to increase usage of the software and ROI for customers.

Analytic Tools

Reveal

JUNE 27, 2025

Reveal Embedded Analytics Your engineering team is shipping fast. Your roadmap is packed with features designed to meet rising customer expectations. Self-service analytics empowers users and relieves dev teams —freeing product and engineering to focus on core features instead of managing reports. Your UX is evolving.

Embedded Analytics

Userpilot

MAY 29, 2025

Lets say your mobile designers notice users are skipping a key step in the onboarding flow. In a typical setup, they’d need to submit a dev request, wait for engineering to scope it, and possibly push the fix in the next sprint. Roll out Slideouts dynamically based on user behavior, persona, or usage stage.

Data Visualization

Userpilot

JUNE 12, 2025

In this article, we’ll explore how Userpilot supports healthcare companies in solving these challenges, drawing directly from real-world user evidence and success stories. But most tools still need some engineering help to build basic communication features, like tooltips, banners, or modals.

Data Visualization