Intercom, Inc.

NOVEMBER 30, 2021

The benefits of future-proofing your customer support tech stack for the new conversational support era are clear. But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Integrated knowledge base.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

DECEMBER 19, 2022

Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance. Investing in educational content for your knowledge base or self-service portal also makes it easier for customers to use your product.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

FEBRUARY 13, 2024

Reduce the workload on customer support teams, allowing them to think of more ways to provide exceptional customer service. Empower users and increase customer satisfaction. Find answers to your product queries with Userpilot’s knowledge base. Build your resource center with Userpilot.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

MAY 1, 2024

Userpilot – best in-app customer engagement solution for web apps Userpilot is a product growth platform specializing in user onboarding and product analytics. The platform is geared towards mid-size SaaS companies and enterprise businesses. AI chatbot. This can also be perfect for training work-from-home employees.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Usersnap

JANUARY 20, 2023

Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction. Companies can use a knowledge base to help customers access answers to typical client questions.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52