Gainsight

AUGUST 19, 2020

Arvind: At Omada, we provide customized digital programs to help people prevent and manage chronic disease through healthy habits and lifestyle changes. Our customer success teams cover small, mid-market, and enterprise, with customer operations and customer support teams. We have 32 people and counting. .

User Testing 98

User Testing Customer Experience Analytic Tools Product Research 98

Userpilot

AUGUST 30, 2021

PMMs use product analytics to gain actionable insights into their customers' experiences, understand what's driving success and what's causing friction in the user journey to help the customer achieve repeated value by using the product. Tracking custom events. Segmentation and custom reports.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. You need to be precise, if it’s the CEO, CFO, VP – Sales, CMO, etc… You need to know as what ROI this user looks out to buy the product and continue to stay vested in the journey.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Gainsight

NOVEMBER 2, 2022

But the way that people in the finance community, the marketing community, the HR community should engage and collaborate around those KPIs has to fundamentally change.” Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value. We are a customer success company.

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

ProductPlan

SEPTEMBER 17, 2019

This will be a lot easier if your organization has already adopted enterprise architecture planning. Take a Minimum Viable Product -type approach to identify and select which KPIs make the cut. Ideally, each KPI you include on the dashboard represents a different goal or major area of focus.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

ProductPlan

NOVEMBER 20, 2020

But these aspects play an outsized role in successful product adoption and customer satisfaction. When we can reduce friction, we give customers one more opportunity for delight and one less chance to get frustrated. But just as important are the training sessions, how-to videos, and messaging that customers (should) receive.

Onboarding KPIs 59

Onboarding KPIs User Testing Customer Experience Product Research 59

Userpilot

APRIL 14, 2025

That’s why at Userpilot, we’ve built mobile analytics that work for enterprise product teams. Real visibility into user behavior without heavy dev work or incomplete data. User flow on mobile is unique. On mobile, user sessions dont follow the clean start-to-finish patterns we expect from the web.

Data Visualization 66

Data Visualization Analytic Tools Enterprise Onboarding KPIs 66

Userpilot

MARCH 31, 2025

Your mobile app KPI dashboard is supposed to answer questions, not create more. But when user engagement drops and every tool tells a different story, its hard to know whats actually going wrong. Google Analytics says one thing, your product management dashboard says another, and customer support data adds more noise than clarity.

Data Visualization 71

Data Visualization Onboarding KPIs KPI Analytic Tools 71