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As a product manager, your #1 KPI should be business growth

Street Smart Product Manager

What’s the #1 KPI you should sign up for as a product manager? It’s not on-time delivery, the number of bugs or features per release, innovation success, speed-to-market, sprint velocity, uptime, or even customer satisfaction. Those are interesting to track, but none of […].

KPI 101
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Customer Service KPIs: What Metrics To Track & How To Improve Them With Actionable Strategies

Userpilot

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Improve customer satisfaction.

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Customer Feedback Surveys: Types, Questions, and Templates

Userpilot

Collecting customer feedback helps to build user-centric products, measure satisfaction, identify areas for improvement, and boost user retention. Types of surveys include: Customer Satisfaction Score (CSAT). Track overall satisfaction with your product or service. Net Promoter Score (NPS).

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Decoding Business Growth: The Art and Science of Choosing the Right North Star Metric

The Product Coalition

The Role of Data in Defining Your North Star Metric How the Right North Star Metric Can Illuminate Your Business Path A North Star metric is a key performance indicator (KPI) that a company uses as the leading measure of its success. This metric should represent the core value your product delivers to customers.

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Your #1 KPI as a Product Manager

Speaker: Shardul Mehta, VP of Product Management, American Well

Customer satisfaction? Those are all valuable to track, but they're not your #1 KPI. Because to understand your #1 KPI, you need to understand your primary job as a product manager. He'll share the #1 KPI you must track to ensure your product delivers true business value - and how to align your teams around it.

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UX KPIs In SaaS: 10 Key UX KPIs That Product Managers Should Keep an Eye On

Userpilot

Behavioral UX KPIs include Average Time Spent on Task, Task Success Rate, Error Occurrence Rate, Navigation vs. Search, and Conversion Rate. Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate.

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OKRs vs KPIs – Understanding Measurements for your SaaS Product

Userpilot

The plan here in order to grow our user base is to optimize in-app onboarding in order to reach that 25% by the end of Q4. What are KPIs? KPI stands for key performance indicators , and they are a way for you to understand the performance against the key results that you have set. KPI: Run 2k every week. Source: [link].