Userpilot

JANUARY 15, 2025

Todays guide takes a deep dive into session replay for enterprise companies. For instance, it can serve as a co-browsing tool that allows your support agents to see what users are complaining about and deliver immediate solutions. How do enterprise teams leverage session replays? CAGR in the next couple of years.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Enterprise 52

Userpilot

OCTOBER 27, 2023

PLG for enterprise? Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. As enterprise products tend to be complex, their value may be difficult to experience through free trials or freemium.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Intercom – best chatbot tool for in-app messaging.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

APRIL 30, 2025

Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. Then, you can craft concise, targeted messages that keep the user engaged.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

MAY 27, 2025

Whatfix Mobile is a Digital Adoption Platform (DAP) specifically designed to enhance the experience for users of native Android and iOS apps. These features help drive feature adoption, retention, and user satisfaction, making Userpilot ideal for customer-facing apps. Who is Whatfix Mobile best for?

Technical Review 90

Technical Review Onboarding KPIs Analytic Tools Data Visualization 90

Userpilot

DECEMBER 18, 2024

Funnel analysis : Track users through various stages of the conversion funnel (from sign-up to paid user) and uncover any drop-off points where users churn. Page load time & performance metrics : Measure how quickly your application loads and performs, which directly impacts user satisfaction and retention.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 250

Technical Review Feedback Software Analytic Tools Reporting Tools 250

Userpilot

MAY 27, 2025

WalkMe Mobile is most suited for large enterprises and compliance-heavy industries. Based on verified Gartner reviews , the majority of its customers use WalkMe to support internal business apps, large-scale field operations, and app rollouts across thousands of employees or users. Who is WalkMe Mobile best for? Try it today.

Software Review 73

Software Review Onboarding KPIs Data Visualization Analytic Tools 73

Product Management Lessons from the Trenches

SEPTEMBER 19, 2018

To invite these users to talk with us, we scheduled a push notification in Localytics to be sent to the users in the segment above. It gets sent every day to the users that are in the segment (no user receives the message twice).

User Testing 170

User Testing Customer Experience Customer Feedback Feedback Software 170

Mind the Product

AUGUST 1, 2019

Feature FOMO is influenced by a number of internal and external factors: A Belief That Users Want More Features. Particularly when selling to the enterprise, where sales teams and looming analyst reports can drive product decisions, companies frequently adopt a “more is more” mentality when it comes to features.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

The Product Coalition

MARCH 3, 2024

By analyzing past interactions, preferences, and buying patterns stored in your CRM marketing system, you can gain unique insights that unlock the power to anticipate your customers’ future behavior with impressive accuracy. How can CRM marketing help predict customer behavior II. Why do enterprises need to predict customer behavior?

Data Visualization 147

Data Visualization Analytic Tools Marketing Customer Experience 147

Userpilot

MAY 18, 2022

Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. Despite its high cost, Pendo Feedback cannot collect user satisfaction data.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Enterprise: This plan features custom pricing that fits your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JULY 9, 2024

ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Gainsight Customer Success : Best for enterprise-level customer success management. Qualtrics : Best for analyzing customer, employee, product, and brand experiences. new user, power user), in-app behaviors (e.g.,

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

MARCH 30, 2025

Key features explained As I mentioned, Pendo Mobile offers several key features to help businesses improve user engagement , track behavior, and collect feedback. Multi-screen walkthroughs that users can swipe through. The cost depends on several factors, including: Number of MAUs (Monthly Active Users). Custom triggers.

Data Visualization 64

Data Visualization Analytic Tools Feedback Software Reporting Tools 64

The Product Coalition

JANUARY 18, 2022

Well, if you are planning to add a live chat solution to your business websites and apps, only to increase your revenue and customer satisfaction, then I must say it’s not a right move. The Drift chat UI offers several advanced features with customization options. What Types of Chat Software Could be the Best Fit for Website?

Feedback Software 158

Feedback Software Customer Communications Software Review Data Visualization 158

Userpilot

APRIL 17, 2024

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

JUNE 26, 2024

This guide outlines webinars covering a variety of topics, such as conversion strategies , optimizing user journeys , feature adoption , and effective feedback collection. You will also find webinars related to analyzing key metrics , utilizing in-app messaging, and introducing engagement gamification techniques in onboarding flows.

Webinar 105

Webinar Customer Feedback Feedback Software Customer Experience 105

Userpilot

MARCH 27, 2025

Now lets take a closer look at the main use cases of Appcues and the key features enabling them: Engage users with in-app messages and push notifications As Ive already mentioned, Appcues is primarily an engagement tool, this is its strongest suite. They are ideal for guiding customers to new UI elements or feature updates.

Data Visualization 64

Data Visualization Analytic Tools Feedback Software Customer Feedback 64

Userpilot

APRIL 16, 2025

It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests. Benefits of using help desk software Help desk software optimizes how you capture, organize, and resolve user issues.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

MAY 16, 2023

TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

JULY 31, 2023

Pendo helps product organizations achieve a number of goals and objectives: Analyze user behavior inside the product to understand their needs and preferences and inform future product development. Collect and analyze user feedback to assess user satisfaction levels and understand the ‘why’ behind their actions.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

JULY 7, 2024

Improved customer experience : In addition to speeding up your communication processes, CCM software also unifies customer data. You can then leverage this data to deliver personalized communications across channels, boosting customer satisfaction. Define complex trigger conditions for your messages in Userpilot.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 6, 2024

Understanding how customers engage with your product helps tailor their experience, improve satisfaction , and reduce churn, which leads to sustainable growth. 15 creative customer engagement ideas: Personalize the customer experience by tailoring onboarding flows, dashboards, and messaging to specific user personas.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

MARCH 5, 2025

Userpilot Userpilot tops the list because its an all-in-one tool that provides engagement solutions for every stage of the customer journey. Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Some engagement features in Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JULY 22, 2024

A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. Product expansion offers a range of potential benefits to businesses, including: Improved customer satisfaction : Expanding your product line improves your ability to satisfy customer needs.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

JULY 14, 2022

A low-touch model doesn’t use segmentation or personalization because this model is often followed for simple products where users don’t need much support. On the other hand, a high-touch model is often used for expensive and complex enterprise software. Guiding users through your product in tiny steps (but repeatedly).

Feedback Software 98

Feedback Software Technical Review User Testing Customer Experience 98

Userpilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Limited customization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Improve customer satisfaction.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JULY 31, 2023

To create onboarding experiences for your users, you can create Smart Walk-Thrus , which are interactive step-by-step guides. User segmentation features allow you to personalize them for different user personas or cohorts. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. WalkMe survey.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 22, 2024

An effective customer communications strategy will help you increase customer engagement , nurture existing relationships, and retain users for longer. If you’re ready to build a winning customer communication strategy within your product then it’s time to get your free Userpilot demo today! Consistent branding.

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. Instead, we must recognize that happy, empowered employees are the key to happy, empowered customers.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Userpilot

MAY 1, 2024

UserGuiding is the best customer interaction platform for small businesses. Pendo is the best customer engagement tool for mobile apps. MoEngage is the best AI-powered in-app messaging platform. Hubspot is the best customer relationship management platform. Setting up a custom event in Userpilot.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105