BrainMates

OCTOBER 20, 2024

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. For product managers: Understanding this gap requires deep customer insights.

Data Visualization

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. What’s worse, you will find multiple tools in each category, making it incredibly difficult to pick the tool that satisfies your needs and offers the best value for money.

Feedback Software

BrainMates

JULY 9, 2025

With Sales: Make the Roadmap a Selling Tool Where alignment cracks: Sales teams want to close deals now. Integrate win-loss insights with roadmap planning to close the feedback loop. With Support: Connect Fixes to Real Customer Impact Where alignment cracks: Support teams know where the product fails to live up to its promise.

Data Visualization

Userpilot

APRIL 30, 2025

Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. This way, you arent just annoying customers and being overly promotional.

Analytic Tools

Userpilot

JULY 22, 2025

This data-driven approach is key to understanding user needs and driving long-term value. Ultimately, Userpilot helps you create a continuous feedback loop. Customer onboarding specialists face a tall order: help users reach value fast and guide them to build habits around the product’s key features.

Onboarding KPIs

Userpilot

APRIL 24, 2025

This role is pivotal in creating the most engaging creative tools for users, with a focus on drawing, playing, and the innovative use of generative AI. They have built for more than 200,000 customers in over 100 countries around the world. Apply Here 3. Who would be the best fit for this job?

Research Software

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. Tools can track every click and interaction.

Data Visualization

Userpilot

MAY 30, 2025

Set clear goals before getting into the analysis Analytics backwards looks like this: track first with mobile app analytics tools, find patterns later. Analytics forwards starts with understanding user psychology. You see, users don’t follow the linear paths designed for them. Theyre choosing the right tool for the task.

Analytic Tools

Userpilot

MARCH 5, 2025

My shortlist of best customer analytics platforms Before we go into more depth, heres my list of the customer analytics tools and their best strengths: Userpilot – the best all-in-one platform for customer analytics. Mixpanel – the best cross-platform customer analytics software.

Data Visualization

UX Planet

FEBRUARY 6, 2025

Dopamine Design Principles Within the broader field of neuromarketing, Dopamine Design focuses on shaping touchpointssuch as visuals, micro-interactions, feedback loops, and gamified elementsto elicit positive emotional responses. Of course, high-fidelity wireframes are a critical tool in product development.

Banking

Userpilot

JULY 14, 2025

When users bounce between touchpoints lacking a cohesive experience, it’s easy to lose them before they hit their first "Aha! " The solution isn't more tools: it's one omnichannel customer engagement platform that connects every user interaction and related analytics.

Analytic Tools

Userpilot

MARCH 30, 2025

Average content (articles, soundscapes, or programs) consumption per user. Armed with these numbers, you can proceed to create a targeted engagement strategy that fuels business success and enhances user satisfaction. How do app users interact with it from the moment they download it and beyond? That’s a fact.

Analytic Tools

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period. Tap Profile → Edit → Save”).

Analytic Tools

Userpilot

NOVEMBER 29, 2024

Are you looking for a session replay tool but not sure if Fullstory is the right option for your SaaS? The tool’s pros and cons. It captures every click, scroll, mouse movement, or keystroke to help you understand user behavior, identify friction points , and improve UX. This article will help you decide. The result?

Data Visualization

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research

Modus Create

APRIL 25, 2025

How AI can supercharge DevEx And why you should care By Andy Dennis Posted in Digital Transformation , Platform Published on: April 25, 2025 Last update: April 25, 2025 The experience that's slowing down your developersand your business 92% of developers already use AI coding tools, and 70% say AI improves productivity. Thats changing.

Feedback Software

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Satisfied customers are more likely to spread the word about your tool.

Product Research

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. The product feedback loop.

Product Research

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. What is a customer feedback loop?

Product Research

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How can product managers use them to build better products that your customers will love? How to Speed Up Your Feedback Loops by Peep Laja. How to Speed Up Your Feedback Loops by Peep Laja. Whether you decide to implement a user idea or not, always make sure to acknowledge it.

Product Research

Userpilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates.

Customer Satisfaction

The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points. What is the purpose of feedback repositories?

Feedback Software

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. Register your domain (e.g.,

Feedback Software

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization

Userpilot

NOVEMBER 28, 2022

Compared to automated feedback collection , the manual one is expensive, time-consuming, and has low data accuracy. You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback.

User Testing

Alchemer Mobile

DECEMBER 21, 2022

This takes some basic research but tools like Statista can help you quickly gather high-level data. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The more consumers you hear from, the more holistic your feedback will be.

User Testing

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. TL;DR Customer analytics involves gathering and interpreting customer data for actionable insights.

Data Visualization

Split

JUNE 14, 2024

Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud. By incorporating user feedback loops into your feature releases, you can gain invaluable insights to refine your product and better align it with your customers’ evolving needs.

Product Research

Intercom, Inc.

JULY 14, 2020

The emergence of real-time chat has made responding to customers’ conversations in real time easier and in turn, has changed customer expectations forever. Today, customers expect fast, efficient, and personal help. Although businesses are seeing the benefits of real-time chat – improved customer satisfaction, retention, etc. –

Customer Experience

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research

Alchemer Mobile

AUGUST 19, 2024

Remember, PMs must be flexible and willing to adjust priorities based on new feedback, and always stay ready to reprioritize existing features or initiatives as needed. Closing the loop is a surefire way to let your customers know that their feedback was heard and acted upon. Closing a feedback loop happens in phases.

Product Research

Intercom, Inc.

FEBRUARY 9, 2021

And as companies start to better understand the importance of customer satisfaction for retaining customers and building loyalty, a great customer support experience goes from a “nice-to-have” to an essential differentiator. “I Cater to customers’ preference for chat.

User Testing

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! TL;DR The fintech customer experience helps neobanks, cryptocurrencies, and blockchain wallets differentiate themselves from traditional financial institutions.

Analytic Tools