Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Localize your knowledge base.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 128

Reporting Tools Software Developers Software Development Feedback Software 128

Userpilot

AUGUST 15, 2022

Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. What are the benefits of customer sentiment analysis?

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

APRIL 22, 2024

Implementing an onboarding checklist to help users progress through the customer journey. Introducing secondary features to exceed expectations and customer satisfaction. Incorporating gamification like badges and progress bars to make the user experience more engaging. Example of how to introduce new features.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers. Customer surveys (particularly collecting NPS scores) are how you discover who your detractors are.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

APRIL 26, 2023

There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Referral stage: Customers review your product and recommend it through word-of-mouth.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

OCTOBER 11, 2022

We’ll also learn to use in-product experiences to manage customer dissatisfaction and prevent them from putting a dent in your business. Customer dissatisfaction arises due to a shortcoming of your business concerning your product or customer service. Price is another factor that can cause discontent among your customers.

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Userpilot

MARCH 2, 2022

To grade OKRs, use a scoring system on a scale of 0.0 To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. Some OKR examples include customer success , marketing , sales, and product management OKRs. How to grade OKRs.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Create customer loyalty programs.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

JANUARY 11, 2024

With Userpilot, you can create a checklist or trigger a banner, tooltip, or modal based on custom events. And you can do all these without writing any code. This means that a good chunk of your customers will access your FinTech app on their mobile devices. It ensures your availability at all times to resolve customer issues.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Userpilot

DECEMBER 7, 2023

Read on to find out their key differences and how they work together to help grow your product. TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints. CRM aims to increase sales, retain customers , and enhance satisfaction through managing customer relationships.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Customer Feedback 105

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

MARCH 4, 2024

This principle assumes that users face analysis paralysis when contended with too many options. To side-step this, take intentional steps to make tasks easy for your users. For example, long sign-up forms can deter users from completing the registration process due to their complexity and time commitment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

OCTOBER 4, 2022

It’s a linear, top-down approach, whereas growth loops are closed-loop systems where the process generates new inputs by design. Dropbox uses an incentivized referral program to get new cohorts of users and drives more value by choosing the right time for introducing its loop to the users. Pirate metrics framework.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

AUGUST 20, 2022

Although customer success (CS) leads to a positive experience (which benefits customer love). CS is more about getting the job done, whereas customer love is more about connecting with users on an emotional level. Customer love can be measured by: Sending NPS surveys to identify promoters and detractors.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. TL;DR Predictive customer analytics uses data, statistical algorithms, and machine learning to analyze past customer behavior and predict future actions. You can identify the pain points of their user journeys and remove them to enhance customer engagement.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. How to collect market research data?

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Use social proof to reassure users and build trust.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 3, 2023

Net promoter score surveys ask users how likely they are to recommend your product or service to others on a scale from 1 to 10. How to calculate net promoter score? You see, based on their survey answers, customers are divided into three groups: Detractors (0-6). How to calculate NPS. ” NPS survey example.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

APRIL 19, 2024

Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the Net Promoter Score (NPS)? At the core of strategies focused on customer satisfaction , the Net Promoter Score is widely used for measuring customer loyalty and customer satisfaction with your SaaS product.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

JULY 26, 2022

You can collect qualitative data through feedback surveys, NPS surveys , in-app surveys, heatmaps, session recordings, customer reviews, public roadmaps, and exit surveys. Use tags to analyze your qualitative feedback and segment users better. Popular quantitative research methodologies include rating systems (e.g.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Churn happens when a customer stops doing business with you. What is customer churn?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit? How to drive word-of-mouth referrals.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Centercode

MARCH 4, 2021

With over 7 million subscribers, Consumer Reports is one of the most widely recognized resources for product reviews. Using a combination of in-house product testing and member surveys, their scoring system looks at customer satisfaction, quality, usability, and reliability.

User Testing 81

User Testing Reporting Tools Data Visualization Product Research 81

Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. How to track user behavioral data.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

OCTOBER 1, 2022

Users are more motivated to keep going through the funnel steps if they can see that they’re not starting from scratch. Review your analytics to recognize which people in your user base are at risk of churning from inactivity. Add-ons are extra features that a user can purchase while staying on the same plan.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

freshtrax

NOVEMBER 21, 2022

However, my grandmother, who was watching with me, commented that she didn’t know how to use it either. I get the impression that many of them know how to use electronic wallets on their smartphones. How to increase mobile banking penetration? The key to UX is how “intuitive” the design is.

Reporting Tools 59

Reporting Tools Data Visualization UX Banking 59

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. But how do they know it’s actually worth it when they don’t engage long enough to find out? User persona example.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. ” and “Meh” faster than you can say “customer satisfaction.” What are Customer Insights AI?

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

PMLesson's Ace the PM Interview

JUNE 27, 2022

How to Prepare for the Solutions Architect Interview We asked solutions architect interviewers from top tech companies to share what’s asked in the solutions architect interview and how to prepare. "In a nutshell, you are solving problems, you are providing solutions, and you accompany the product post-deployment."

Technical Review 52

Technical Review Certifications Systems Review Data Visualization 52