Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

OCTOBER 12, 2022

Today at New at Intercom, our fall product launch event, we unveiled a host of exciting new products and features to help you and your team to build deeper, stronger relationships with your customers. With tickets, every customer need can be received, processed, and resolved by your team, entirely within Intercom. .

Customer Experience 138

Customer Experience Inbound Customer Satisfaction Product launches 138

Userpilot

APRIL 26, 2024

From customer retention to LTV: CAC ratios and customer stickiness, we’ll go over everything you need to know. TL;DR Customer success is all about ensuring customers fulfill their desired goals when using your product or service. Defining customer success is the first step to crafting a CS game plan. Churn rate.

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Business of Software Conference

JANUARY 28, 2019

So what will I do when someone calls in and it’s a peachy lead and I can sell to them this Friday, I can put them in next week, which is in next month’s commission system. I call them markers because you can put a number on most of these things and measure customer satisfaction ratings and retention on all those things.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Userpilot

JULY 24, 2023

We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. Personalizing the user experience. Increasing signups with a free trial.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Userpilot

JANUARY 10, 2022

From customer retention to LTV: CAC ratios and customer stickiness, we’ll go over everything you need to know this year. 86% of buyers are willing to pay more for a product if they have a better customer experience. There are five key metrics you can use to measure customer success. Let’s get started!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 7, 2022

Improve retention and brand loyalty: Positive interactions generally aim to satisfy customers. When this happens, you can be sure your customers will stick around for long. Increase referrals: There’s a direct correlation between customer satisfaction and referrals. Why is every customer interaction important?

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

MAY 26, 2021

Through side-by-side comparison capabilities, Pendo compares user behaviours to uncover new opportunities to improve your overall product experience. Customer engagement automations. As part of its customer engagement automation, Pendo’s in-app self-service resources are a tool to increase customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Intercom, Inc.

AUGUST 28, 2019

Customer feedback can come in from a variety of channels (email, social media) or messenger tools such as Intercom. Why is customer feedback so important? Customer feedback is important for future product development, improving the customer experience and overall customer satisfaction levels.

Customer Feedback 218

Customer Feedback User Testing Feedback Software Customer Experience 218

Pragmatic Marketing

NOVEMBER 9, 2009

And, as you attempt to integrate agile into your existing systems, you’ll also attempt to map these new concepts to your old, familiar concepts. The product owner addresses the agile development teams’ intense need for real-time input on user stories, user experience/user interface, and requirements.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Our core beliefs.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118