Intercom, Inc.

JULY 28, 2021

or “Phone and email support are inefficient and causing my team to get swamped with inbound conversation volume, how can I fix this?” With self-serve support, your team can be empowered to provide support to more customers than ever before – and still reduce your inbound conversation volume. Getting set up for success.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Userpilot

NOVEMBER 8, 2022

Win rate OKRs measure sales performance by showing how many deals were closed compared to the number of inbound leads or conversations. You can use MAU, DAU, and WAU to measure active users in a given period. Increase user satisfaction. HubSpot’s user satisfaction survey. Increase satisfied customers by 2x.

Onboarding KPIs 90

Onboarding KPIs Product Marketing Marketing Data Visualization 90

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

FEBRUARY 1, 2022

Microsurveys are short surveys delivered to the user either via an in-app message or a pop-up on a website. Their aim is to collect general user satisfaction data (NPS surveys)… Microsurvey used to gauge user sentiment- built with Userpilot. Microsurveys. G et a Userpilot demo and see how easy it is to get started.

Customer Experience 79

Customer Experience Data Visualization Analytic Tools Feedback Software 79

Userpilot

DECEMBER 19, 2022

Your brand positioning should clearly state which pain points business-to-business customers can alleviate by buying the product or service and mention unique selling points (USPs) that make your solution better than competitors. Inbound marketing may be the most commonly covered approach but it won’t be a fit for every SaaS company.

B2B 93

B2B User Testing Research Software Analytic Tools 93

Userpilot

AUGUST 29, 2022

Engineering as marketing is an inbound marketing strategy that involves creating free useful tools for your target audience. These tools are complimentary to your product or service meant to draw in potential customers. Helpful tools build customer love and improve overall customer satisfaction.

Research Software 76

Research Software Engineering User Testing Marketing 76

Userpilot

JULY 7, 2022

Improve retention and brand loyalty: Positive interactions generally aim to satisfy customers. When this happens, you can be sure your customers will stick around for long. Increase referrals: There’s a direct correlation between customer satisfaction and referrals. Why is every customer interaction important?

Feedback Software 83

Feedback Software Customer Experience Customer Feedback User Testing 83